Customer Reviews for Easyship Centers LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had my aunt to pick up the truck and she was having problems with this one guy that was running the location. I don't know what that guy problem is but he was disrespectful to my aunt. He was cursing and use slang and had an attitude with her. He told her that it was too late to pick up the truck when she got there within the time frame than he switch her to the worst truck ever when the original was perfectly fine. The truck had a dent and it sound like it was going to die on us any second. He was overall unprofessional and disrespectful to my family and I will never go to this location again.

Rating:

1.0

Employee reeked of weed. Left the pad lock on the back. I had to call a locksmith to come and cut it off.

Rating:

5.0

The location was clean and we'll lit. The young man working at this location was very knowledgeable and helpful. He went out of his way to make sure everything was right and exact before I left the location. He was also there with a friendly smile and a joke when we returned the vehicle. Great experience!

Rating:

1.0

Bad area people sleeping in their cars you feel like you are getting robbed at any minute their office hours is a joke no matter at what time you get there the office is always closed when I arrive to pick up the truck the key box was empty took me over 45 min to get someone from U-HAUL on the phone.

Rating:

5.0

I use this location every time I need a U-Haul

Rating:

5.0

Simply put My experience with this location was exceptional,polite courteous professional staff and Ohh my truck was brand new ☺️ Listen Rent Here you won’t be disappointed

Rating:

5.0

Great service

Rating:

5.0

This was the best location I’ve ever rented from. Will be back again

Rating:

3.0

Pick-up of equipment scheduled for 9AM, yet owner of Easyship Centers did not arrive until approximately 925AM to issue out equipment. No apology given for tardiness and wasting people’s time.

Rating:

2.0

Don't charge them for gas after they already replace it.

Rating:

5.0

Quick and efficient

Rating:

3.0

I would rather deal with a person than doing thing on my phone.

Rating:

1.0

Location is disorganized and no one is there nor do they answer the phone. I got charged for a truck rental I was not even able to pick up.

Rating:

1.0

Booked my rental for 4pm and headed over in a Lyft to pick up truck. Upon arrival the store was closed although it says they close at 7pm called and spoke to a woman who said they just left but would turn around and be there in 5 mins. LIES I sat out there for 55 minutes waiting for her to arrive and at which I booked another Lyft to go back home but as soon as I was getting in the car she pulled up oh and remind you I had my toddler child with me. Worst experience ever and to top it off it was the same when returning but good thing they had a drop box and I had my husband following with my vehicle. Definitely call before you go to ensure someone is there. Oh and the rental truck had lots of trash and debris in back so I had to clean it before I used it.

Rating:

1.0

I will never rent a truck from this location again, all the truck have been broken in to, i took a truck that had to return because had a flat tire another truck was missing the outside key lock from the door, the sun visor was broken and the right turning signal wasnt working and the truck cab and box was dirty, not only dust dirty but kids toys all over the cab.

Rating:

5.0

Good customer service

Rating:

5.0

Great staff with amazing customer service. Clean vehicles and great location close to bart. Very welcoming and the smoothest and best uhaul experience we have had and I've used over 20 uhauls over the last 10 year. Ill definitely be referring this loation to friends and family!! Thank you

Rating:

3.0

Engine light on. Tried to charge for gas when returned with the right amount.

Rating:

2.0

Me dijeron un precio el principio h me cobraron el doble dejé el carro con gasolina en la mitad como me lo entregaron y me cobraron gasolina extra

Rating:

5.0

Staff was very helpful. Reserved a 20 Ft. truck when we went to pick up U_HAUL, not Easyship, would not allow renting the truck because of the distance; if it broe down it was too far for a tow truck. So we had to rent 2 10 foot trucks. One of trucks had low tire light on and the other truck leaked oil all over both driveways.

Rating:

1.0

RUDE RUDE RUDE. Poor customer service. Screwed up the rental - failed to have the haul we ordered - then lied about the mix up - would NEVER recommend them. They had the nerve to try and charge me for service not provided

Rating:

4.0

Keep an agent on duty at all times. When I went to return the truck, there was no one there. I had to wait for 30 minutes for an agent to arrive to help me check out.