Cami was super helpful and very nice. I was thankful that she took care of everything I needed, as I needed it, instead of sending me to another "self serve" link. This helped ease my moving experience and I will be using this location again for future needs.
Katie H
Customer Reviews for Eb Homes LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was very nice but I had to drive to the location from the town I lived in because they didn't have the truck size I needed available. I thought that was the point of a reservation. It took an hour of our time to have to go get it out of town.
angie MI have no concern to complaints. The young lady Cami was very helpful acknowledge of the truck its rental and procedures. Very pleasant to speak with very good with customer service and mannerism overall was excellent. I would recommend anyone in the surrounding area reach out to Cami if you ever need a rental. It sure does help on the third-party knows their business and how to conduct their business.
Larry MI am u sure why others have given low marks, this was and has been my BEST EXPERIENCE ever with U-Haul and I have used uhaul well over two dozen times and NEVER had an easier experience and treated so well! The business stayed in touch with me and worked us through a small issue without any problems! I would definitely use this location again! WELL DONE EB HOMES!!!!
Franklin WThis is not the original location I booked from,They didn't have a truck upon arrival that showed I reserved. I had to drive to this location in a different town while the movers I had waited an extra hr for me to retrieve the truck. The truck that I received at this location was larger but I didn't really need a large truck. The brakes on the truck received went to the floor and didn't stop properly and I was scared to drive it, but didn't have a choice. It was the only truck available
Carol CLocation was very helpful and kind. A little off the beaten path but all in all, good.
Ashemad CThe lady went out of her way to help me make my day great thanks
Michael LDemonstrate how to use the car trailer better. I was only shown how to use the straps and did not know that the fenders folded down which led to me damaging my car. It is my fault, but I should not have to turn to four YouTube videos to get answers
Hannah JVery nice people, very good customer service. Just way out in the boonies. Nothing wrong with that tho.
Matthew RVery friendly and accommodating. Just a little far off any main roads, but it's nice having a place to rent from nore local then the surrounding larger towns!
Holly KVery nice personnel working.
Prudencio OWay out in the country on rock roads....I arrived after dark, was difficult to find. Other than a couple other u-hauls already being there, it looked like someone's trailer house....which I think it is.....If it hadn't been for the other u-hauls I would not have pulled in. Again, the location is off the pavement. Thus, got mud on my rental.....was charged $25 for cleaning.
Joe PVery hard to find & no one there that knew anything.
Donald WNothing wrong with the location…. U-Haul it self was an absolute nightmare not being able to keep the truck long enough I had to rent 2 different trucks from 2 different locations because U-Haul only allowed a 12 hr rental U-Haul took advantage of my situation charged me way more than necessary because of the simple fact they cut the rental short it was the worst experience I have ever had moving… having to rent 2 different truck paying for mileage that was completely unnecessary taking my valuable time away from trying to move to chase down another truck so I could complete my move was absolutely ridiculous
Michael TNo drop box for keys
Colten TIt was one of the best and easiest rental experiences I have ever had with UHaul(and there have been quite a few) and I will definitely be using this location for all of my future UHaul needs!!
Brandi PStaff was very personable and professional. Beautiful location. Would pick up from this drop off location in the future. My only complaint was that Uhaul charged my card for fuel that I had already replaced by contract so I’m not happy about that. Check your receipt.
DEANNA MThe personal there was very kind and inviting. Clearly still in the works of building a shop but plenty of space and, easy to find.
Brittany WCustomer service was great
Amon D