Customer Reviews for Economy Car Rental
(U-Haul Neighborhood Dealer)

151 reviews

548 S 53rd St   Killeen, TX 76543

(254) 449-8842

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 449-8842

548 S 53rd St
Killeen, TX 76543

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

staff was very nice and helpfull. got me on my way quickly.

darryl S. 
Rating:
5.0

Customer did not leave a comment.

ORVIL M. 
Rating:
4.0

Service was good. I have no complaints Staff was very friendly and professional.

OLIVER J. 
Rating:
5.0

Best customer service I've ever had dealing with uhaul. Fast too, I was in and out in less than 15 min, paperwork and all, hooked up and ready to go. I use this place every time I need a uhaul now, love the guy.

ABIGAIL NADINE B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
2.0

Gas needle was barely over half a tank when I received vehicle but paperwork reported three quarters. Inside cab was dirty

BRADLEY B. 
Rating:
5.0

I have been renting uhauls for over 20years, and this is by far the best experience I Have ever had. He was fast, efficient, and friendly. I will rent for him from now on when needed and recommend him to anyone needing a uhaul.

ABIGAIL NADINE B. 
Rating:
5.0

Customer did not leave a comment.

sarah P. 
Rating:
2.0

Customer did not leave a comment.

Adena B. 
Rating:
5.0

Always perfect!

Darniece B. 
Rating:
5.0

Perfect! No issues

Darniece B. 
Rating:
5.0

Very professional and courteous agent...will not hesitate to use this agent again.

keneth W. 
Rating:
3.0

It was goid

James P. 
Rating:
1.0

It was terrifying.

Natalie E. 
Rating:
1.0

Office was dirty and disorganized.Dirty Tools and used auto parts strewn about. Didn't want to sit down. when I went to inspect the trailer it was dirty When I asked them to sweep it out the said they didn't do that and said pick another trailer. Since that was the only trailer of that size available the female manager went out to clean it while the male manager made a sexist remark to my wife while snickering that sweeping was women's work. Definitely the worst uhaul experience of my life no exaggeration. Your brand would be well served to terminate there franchise agreement

JAMES M. 
Rating:
2.0

No one helped me connect the trailer to my vehicle. The person was asking for payment information when I had already paid online through the Express check in, this location did have any supplies for sell. I had to go to another uhaul location to purchase what I needed. I will not be renting from this location again.

Melissa S. 
Rating:
3.0

I was told to drop off at this location and the person was annoyed. She accepted the truck but not with grace or politeness.

JEFF M. 
Rating:
5.0

just keep it up, I just only rented the cargo trailer, no problem.

WILLIE L. 
Rating:
5.0

Fast, friendly, professional!

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

I had the reservation originally at veterans memorial uhaul and the lady that was there told me that my reservation was canceled and told me to go to another location and they had several of the trailers that I need it but I still had to go somewhere else and waist time. And overall that lady was rude and not helpful.

steven G. 
Rating:
1.0

When I arrived at this location, there was no place in the overfilled lot to drop it off. I was them directed to the other side of the street in a small field of other trailers and junk cars to drop the trailer. I had to weave in and out of trailers and other debris to drop it and ultimately scratched the underside of my passenger side rear door due to another trailer in the way that I could not see.

Molly C. 
Rating:
5.0

Customer did not leave a comment.

Trisha S. 
Rating:
2.0

Customer did not leave a comment.

Carol H. 
Rating:
2.0

Pickup was difficult. The owner instructed me to go across the street to where the trailers were lined up, choose the trailer I wanted, hook it up (which me required to move several trailers by hand), bring it back across the street, write down the trailer information, and bring it to him in the office. I had to do all of the work myself with no assistance from the owner. However, the owner was nice and polite. The trailer was clean and serviceable.

Edgar B. 
Rating:
1.0

Give me a car carrier with the wrong side tires I broke down twice it was a complete nightmare

Craig C. 
Rating:
5.0

Returning was a hassle because of the drop off did not have any room,so I ended up at this location.He was very helpful.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

I was being treated like a family,great place to do business with and great experience..!!!!!!!!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Jose J C. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Nothing Service was great!!!

Robert F. 
Rating:
2.0

Customer did not leave a comment.

Allan B. 
Rating:
3.0

Customer did not leave a comment.

Allan B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL U. 
Rating:
2.0

Only half tank of gas, no air conditioning.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
2.0

The gentleman at this location was outstanding, however the lady at the 102 E vets memorial In Killeen was the most in professional customer service personnel that I have deal with in a long time. Rude from start to finish and u will i g to be helpful in anyway. If it wasn't for the gentleman at the next location being so nice I would never want to use uhaul again.

Chance A. 
Rating:
2.0

This was an alternate site to drop off the trailer. Primary drop off location was 102 E Veterans Mermorial Blvd, Killeen TX. When I arrived there was a young man(employee) who was very courteous and helpful. I wish I would have gotten his name. After he inspected the trailer and disconnected it we went inside to check it in and get a return receipt. Inside, the female employee whom I believe is the manager abruptly interjected that she didn't have room for the trailer and wanted me to take it to the location listed above. I know I am not the only customer ever having issue with this person. Knowing that she was hired by the franchisee and not corporate there is only so much you can do. Look at all other reviews about the 102 E Veterans Mermorial Blvd location and you will see a trend that is in need of repair. Drop off location is small and overcrowded with the used autos they are half way trying to sell. The personnel didn't check the trailer into the system as being returned until after I was called by uhaul 3 days later.

Brian B. 
Rating:
2.0

Communication between rental locations was needed. I will be watching my account to make sure I am not charged for additional fees because we followed the policy and the U-Haul location on veterans was the one that messed up. This location tried to fix the issue as best they could, however original location did not answer any calls for clarification.

Jonathan W. 
Rating:
1.0

Attendant was 45 min late, I had a time line to keep and did not meet the time line, there were no attendants on site the only person was the the payment clerk, I was instructed to hook the trailer up myself, I rented a 6'X12 ‘ enclosed trailer which weighed more than one person could handle, I am a disabled veteran and handicap service was not provided, in the process of hooking up the trailer with the clerk who was a female of Asian nationality (just to prove size and strength of clerk) I hurt my back which is one of my disabilities, I have used U-Haul before and have always received excellent service, but this instance was very unsatisfactory I will not do business with this location again Thank you Me Juan VILLARREAL

Juan V. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

Rebeca R. 
Rating:
3.0

Customer did not leave a comment.

terry J. 
Rating:
3.0

Customer did not leave a comment.

Marianne M. 
Rating:
5.0

I turned the truck and the trailer in to this location.

April E. 
Rating:
3.0

This site is part of a separate business and gives the impression that uhaul isn't the priority. Though my experience was above average, I would prefer to use a site where the parking lot is open and maneuverable.

Troy P. 
Rating:
5.0

Very helpful explained how to use the equipment and assured me that everything was going to be okay with equipment . Very friendly and approachable.

bobby J. 
Rating:
3.0

Original drop off location 102 Veterans Memorial Blvd. Very rude! Please have someone contact me. 254-661-1327.

rebecca L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Krystal C. 
Rating:
5.0

no complaints

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

drew Y. 
Rating:
3.0

The trailer was very old and the location was not easily accessible. Looks like a car lot for old cars with uhaul vehicle on the outside near the road.

Jetevia C. 
Rating:
3.0

Customer did not leave a comment.

richard J. 
Rating:
1.0

Lot was crowded with used vehicles to try to obtain a uhaul with limited space for big vehicles to get a uhaul.

CHRISTINA G. 
Rating:
3.0

Customer did not leave a comment.

Reinaldo P. 
Rating:
4.0

I wasn't given my military discount and when I asked they did not want to canceled the reservation and redo it in order for me to received the discount. I worked 21 years and the military and can't take time out to reserved the soldiers.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Kelly K. 
Rating:
3.0

Better than last time

JOSE P. 
Rating:
1.0

When I picked up, I had to do it myself, when I dropped off the man refused to give me a receipreceipt. The worse location ever.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
1.0

Was not informed about the cleaning charge.

Gregg C. 
Rating:
3.0

No assistance hooking uo trailer. .

barbara L. 
Rating:
2.0

The appearance of the location is off-putting. The equipment appears to be questionably maintained, although admittedly we did not have any issues with the equipment for the 400-mile move we used it for. The location is poorly marked and we had trouble finding exactly where we needed to be in order to rent the trailer. At first glance, the site looks like a junk yard.

Nicole D. 
Rating:
5.0

We have used Economy before in the past and have to say they treat you like family. Excellent customer service and easy pick up for our auto transport. Will return in the future. Thank you

AL F. 
Rating:
4.0

Very knowledgeable and helpful

Roger D. 
Rating:
3.0

Customer did not leave a comment.

SEBASTIAN F. 
Rating:
4.0

Customer did not leave a comment.

Leslie O. 
Rating:
3.0

Customer did not leave a comment.

Ali J. 
Rating:
5.0

I only regret that I do not know the name of the gentleman who accepted my auto transport. i was tired, cranky and coming down with the flu. This good man managed to take the high road. Please thank him for me.

Ralph H. 
Rating:
3.0

I had to clean dirt that was compacted in the trailer light hookups. And the front end was buried in the dirt.

TYLER S. 
Rating:
3.0

Trailer parking is an extremely small spot

Claudia M. 
Rating:
4.0

Customer did not leave a comment.

Missy W. 
Rating:
1.0

POOR customer service. I got bounced out to a different drop off location, because the people at the drop off location I PICKED online (veterens memorial blvd.) were too lazy to check in my trailer. I will never rent from this location again.

Jeff B. 
Rating:
5.0

I absolutely enjoyed the friendly, yet professional atmosphere & management.

Tiffany W. 
Rating:
1.0

Customer did not leave a comment.

JOSE R. 
Rating:
2.0

The vehicle was dirty when we arrived, they did not put the car tow properly on, and they did not have the appliance dolly I ordered.

CAITLIN H. 
Rating:
1.0

This location was horrible. Even after reserving and confirming my reservation the sales person tried to charge me again worst place ever

Pedro M. 
Rating:
5.0

Customer did not leave a comment.

Lina J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

The man that worked with me there, wouldn't even look me in the face. Couldn't even greet me with a hello. While he was on the computer, he would ask me questions w/o looking away from the computer. I could barely hear him and he seemed irritated that I kept saying I couldn't hear him. I consider it a pathetic experience..

susan M. 
Rating:
2.0

Not available for trailer pick up

Rutha W. 
Rating:
2.0

Customer did not leave a comment.

Danish H. 
Rating:
4.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
3.0

I was told to pick up in one place and when I called I was told I was not in the computer. We to another site and told to go to another place.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

LAVERN C. 
Rating:
2.0

Customer did not leave a comment.

TERRY F. 
Rating:
1.0

Get rid of this location.... the service was horrible.

Todd C. 
Rating:
5.0

Everything was good but Why did I get charged 22usd extra? The tank was full when I returned....

CHRISTOPHER O. 
Rating:
1.0

My Trailer dirty inside (which is ironic cause they told me to make sure I swept it before I returned). Wire harness didn't work. I personally checked the lights...without any assistance. Didn't look like the owners took much pride in their Uhaul "side business". Very slow to check in. I rent from uhaul a LOT. I wanted to rent from a Uhaul dealer/real Uhaul operation but the trailer was only offered at this location "which was not the location I requested". The location was filled with used cars (mostly junk) and there wasn't even a clear spot to park. I can't imagine how you would turn around a big truck/trailer in their parking lot. The office was a junky trailer. The woman behind the desk was older and very slow. The tile floor in the trailer was all broken and sounded like you were walking on broken glass with every step you take. One of the worst Uhaul experiences I've ever had. Thank God nobody else was there when I arrived. It would have been a two hour process. Not to mention...the trailers are located across a busy 4 lane road so you have to play "Frogger" getting from the office to pick up trailer. I would use any other place in town if you can!

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Holakeitua A. 
Rating:
5.0

Customer did not leave a comment.

SHERWOOD H. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
3.0

I reserved online, so I inputted in all my information online. But redundantly I needed to provide all that information again at site. duplicate work for me. grr

joshua B. 
Rating:
5.0

Great place and very customer friendly.

joseph G. 
Rating:
5.0

Owner was there on a Sunday when I returned the transport. Very cordial and helpful prior to my going to FL. to rent the transport and afterwords.

RICHARD W. 
No reviews have been submitted for this location.

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