Customer Reviews for Eder Rental
(U-Haul Neighborhood Dealer)

612 reviews

11980 Hamilton Ave   Mount Healthy, OH 45231
(& Kemper Rd)

(513) 742-5611

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/21/2022 - 1/22/2022: Closed

Services at this Location:

Contact Us

(513) 742-5611

11980 Hamilton Ave
Mount Healthy, OH 45231
(& Kemper Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/21/2022 - 1/22/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bradly H. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
3.0

I requested moving blankets and furniture dolly. Neither were provided at the pickup location. I had to drive to another site to get blankets, of which there were not as many available as needed.

Dennis P. 
Rating:
5.0

Friendly, helpful guy. Very knowledgeable. He made it an easy experience

LINDA M. 
Rating:
5.0

I have used this location for years and it is the same guy that helps me every time. Funny because this location at first does not show up on the U-Haul site maybe because it is in a secluded section so I always have to actually put in the address for it to come up. Guess that might be best so that he doesn't sell out - lol Either way great guy, great customer service, clean equipment and just an overall A+ experience

Tisha C. 
Rating:
5.0

Easy to deal with quick in and out

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

Ethan S. 
Rating:
4.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Nothing, I'm glad I found this location and will definitely use them and let my friends know about them.

Kevin N. 
Rating:
3.0

wanted to keep the rental for extra days but was not allowed to

Rahim F. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
2.0

the truck was extremely dirty, had 175,000 miles on it, the engine misfired at idle and died. i was worried that it would make it the 9 miles i needed.

William F. 
Rating:
5.0

Customer did not leave a comment.

don W. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
2.0

Customer did not leave a comment.

Sara S. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
4.0

Wish I had easier time contacting office about need to keep truck longer

Steve H. 
Rating:
3.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Good guy!!! Very flexible and professional!

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Prem T. 
Rating:
5.0

Customer did not leave a comment.

Charles Y. 
Rating:
5.0

Nice guy, driveway was a little rough from the rain we've had, but that's no ones fault. Close to home, easy to pick up and go.

margaret F. 
Rating:
5.0

While the location was not very inviting the personnel was extremely friendly and helpful with my check in.

Kimberly P. 
Rating:
3.0

The try bigger sign . I was looking for a uhaul store and didn't know Uhaul contracted home owners and wasn't looking for a house.

Felicia T. 
Rating:
4.0

Customer did not leave a comment.

Carmen R. 
Rating:
3.0

Customer did not leave a comment.

Keary J. 
Rating:
3.0

I had to wait around 15 minutes to return the truck...I kept yelling for someone to respond to assist me, but nobody answered until another customer came in and was able to get the attention of one of the worker's who was mowing. On top of that, I got charged for 2 gallons of gas, yet I only drove 10 miles!! Apparently a 1/4 loaded 10' truck gets 5 miles to the gallon?! A fully loaded truck must get 1 mile/gallon of gas! I won't go back to this location.

David H. 
Rating:
5.0

Make masks optional.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

cynthia Y. 
Rating:
2.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Great

TIRAS F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

erron N. 
Rating:
1.0

Better customer service and fair transaction. Guy at that location charged me for extra 40 miles due to error he made for initial reading in the van. I had screenshots of initial van mileage but he didn't accept that one. He is doing fraud.

kamal A. 
Rating:
3.0

The check/customer service was effortless. The location is lousy. access was broken concrete, gravel and dirt. The site appears to be a junk yard, of sorts. Very messy. Pulling out in my car was challenging. I can imagine even more so when you are trying to pull out in a rental truck. Customer service was great!

RICHARD C. 
Rating:
5.0

easy drop off..good service and friendly

JEFFRIN G. 
Rating:
5.0

Continue great customer service.

Kevin H. 
Rating:
4.0

Tried to do after hours drop off, Was unable to show my location after several attempts and following your instructions. My son in law also tried and was also unable to show location

william F. 
Rating:
4.0

Clean off excessive snow.

Marvin P. 
Rating:
5.0

Excellent customer service and experience.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

The customer service I received was exceptional.

Clauzell R. 
Rating:
5.0

Customer did not leave a comment.

chuck M. 
Rating:
4.0

Set it up online and confirm reservation first and verify everything.

Kerry S. 
Rating:
5.0

looks good 👍

Ram M. 
Rating:
5.0

Keep supply of moving pads on hand.

Nick B. 
Rating:
5.0

The trailer I had could use some lubricant on the sliding door, it is getting quite stiff.

Martin D. 
Rating:
5.0

No changes necessary!

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Jaimini P. 
Rating:
5.0

Very helpful attendant

Jonathan H. 
Rating:
5.0

Great guy

Damieko C. 
Rating:
3.0

dropped truck off after hours so no real interaction, I appreciated the ability to drop off the truck after we were finished so it wouldn't have to be on our street

Jeffrey S. 
Rating:
5.0

everything was great

Carisa G. 
Rating:
5.0

Great customer service!!!

Kandre K. 
Rating:
5.0

Nothing. Experience was great and easy. I would refer friends and family as well as use again. Thank you for all your help

Yolonda R. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

nicole H. 
Rating:
1.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

This location is the best. I have rented from here before and others. Never an issue. The others switched my location for pick up at the last minute, issues with trucks breaking down and attempting to charge me.

Jacques E. 
Rating:
5.0

Customer did not leave a comment.

Noah S. 
Rating:
5.0

Everyone I have called the Hamilton U-Haul and Milford U-Haul have gone over the top with customer service. Everyone took the time I needed to walk me Carefully through every question I had! I appreciate everyone that helped me. I wish I had everyone's name so I could thank them.

patty O. 
Rating:
4.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

christopher L. 
Rating:
4.0

The owner was great! Very attentive to my needs and very knowledgeable of his equipment. Very friendly as well. I will definitely go back!

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
4.0

The windshield wipers on the truck I borrowed are in bad shape. Need to be replaced.

katy M. 
Rating:
3.0

Customer did not leave a comment.

Jackie T. 
Rating:
3.0

The area is a little rough looking but the proprietor was very nice.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

sherwin W. 
Rating:
5.0

The gentleman who assisted me was very and helpful and courteous. I would definitely recommend him and his location. I would only recommend better lighting around the night drop box.

April G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Budhi T. 
Rating:
5.0

Customer did not leave a comment.

Saveun N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
5.0

Nice guy running the place.

Doug V. 
Rating:
5.0

Customer did not leave a comment.

Raychelle B. 
Rating:
3.0

Customer did not leave a comment.

GARRICK W. 
Rating:
4.0

Customer did not leave a comment.

Fallon W. 
Rating:
2.0

First he gave me a truck that was to big 2nd the truck rides very bad that I took it back early when I put on gad it didn't want to pick up speed it had to kick in before it got speed 3rd no one told me I had to do my return on line are I'll be charge 20 more dollar's that not fair if I just learned about this when I called in to tell them I returned it early will never waste my money there again please get your trucks service before rent them out very scared to drive it only made 1 trip what a waste of money

Charlotte J. 
Rating:
5.0

Excellent experience. Very nice and helpful.

Winfred S. 
Rating:
5.0

Easy pick up, he explained all the rental rules and such very well. Quick & easy return. Great service, thank you Bill!!

margaret B. 
Rating:
4.0

Customer did not leave a comment.

Branden R. 
Rating:
3.0

Truck was well worn, but fully functional. It did smell of strong cigarette smoke.

Kevin M. 
Rating:
1.0

The equipment was great ! The service was great ! The location was without a doubt the worst I have ever seen for a U haul location. I can not believe. that any U haul Representative visited this location and certified it to represent U haul. I have been to nicer junk yards.

William F. 
Rating:
2.0

I rented a truck to pick up a bedroom set for my daughter. When we got to the warehouse for pick up, it was closed. So we returned the truck. We had it a total of 30 min. Instead of offering a credit on the daily rate or a refund, I was charged the full $50! I can understand charging the mileage and I filled the tank to full again-$7 worth of gas. But we only had the truck 30min. Wont rent from this location again!! And may not recommend uhaul in general because of it

carol D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
1.0

My experience was extremely unprofessional and disgusting.I paid for a 17' truck and the back of the truck wouldn't open. Luckily I was early because if not I would have been without a truck considering the place was to close at 6 o'clock, the time of my reservation. I arrived a little after 5 o'clock and realized the door wouldn't open and the man working literally told me to try harder. The place smelled of hard drugs and dogs were there scaring my friend and I. This location is gross and filthy and I will NEVER use uhaul again because of it. Ended up having to get a smaller truck and received no discount because of it.. the man working didn't help me retrieve my equipment I ordered because he told me to find it myself. Please cal for more details

Kameron K. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
3.0

New vehicles! The one I drove was extremely old and smelled like cigarettes The vehicle drove overall good but has a lot of play in the steering and the steering wheel when driving straight is not centered.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Melanie R. 
Rating:
3.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Great service very friendly. Easy pick up and return.

James J. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everything was perfect!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top