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ROGER B
Customer Reviews for Eder Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No lobby seating, 3 customers waiting, large rottweiler dog barking at customers, cluttered counters with broken PC and parts.
NED AMake sure vehicles are moved before closing and leaving for the day! A truck was left in the MIDDLE of the drive making it almost impossible for us to park our 26 FOOT truck that we were returning! There was a dog left on the premed is that sounded very mean as well but was left inside. The land was filthy and unkept as well.
MADISON CIt was excellent
SAMBA BVery good service
Padam Dfirst time i enjoy the experience of renting a truck.
DONALD SIt’s better off you rent it somewhere else that will actually do their job right.
COLEEN LTrailer had no lights
GARY BExterior property was a mess, gravel and pavement in poor condition. Interior office was not well kept or clean or clear of junk. Office closed early for drop off.
BRIAN JLarge lot to get in and out.excellent service from owner.great location ,would use again if needed. Thanks Calvin Lewis
CALVIN LThe entire rental experience was easy, fast, and friendly. The onsite agent was professional, courteous , and accommodating. The prices were affordable.
Clarence CVery good place and the service was great.
YAWO SWas told I’d be able to call in and change drop off location if needed. Come to find out. I can’t when I was told I would be able to the day of if needed now I’m getting charged 300 extra dollars for something that I tried to avoid.
RYAN SThis is my second time using this location and it was just a great as the first time.
SOREN CMake it easier to call directly to the site, not have it go to the automated system.
LISA BThey are awesome !
henrique sMobile app for pick up and return was very slow. Had to restart probably 15 times. Luckily data entered was not lost. Also 2 unwanted Dollie’s were l left in truck, tacking up needed space
JEFFREY KVery friendly and professional as always
henrique sThe office smelled of animal urine and other smells that were very unpleasant. The property is not well maintained. It is a house, they are using the front room as the office. Took them over night to check in my truck when I had returned it around 2:30 the day prior. Also, when I rent from you as much as I do, having to have someone able to answer the phone for me to verify my rental for the out of hours pickup is ridiculous. I use an out of state license at almost all my rentals, so there should be no question as to whether it is me or not.
MELVIN KNothing wrong with the location U-Haul is the problem. No one should have to wait a whole week before you put their money back on their card. Y'all are weirdos. As soon as I turn that truck in the next day my money should be back on my account. Officially done dealing with U-Haul and oh yeah I'm still waiting for my money to be put back on my account, you thieves.
Marquita WLocation was not the best but I was charged for 50 miles when I drove 30. Very unhappy !!!
PAUL KNo trailer jack available for disconnect.
Charles KAlthough small, this is my goto UHaul guy. Great service, treats me professionally, and the equipment is always in great shape.
mark lThe drop off location looked like a random lot of U-Haul trucks. The building was an old house with a drop box and was not open when I dropped it off at 4:50 even though the website said it was open until 5:00. Not a big deal to me though as I had nothing to discuss. As far as dropping off the truck and such, it was easy and definitely no hassle which was nice.
Joseph NI always use this location to rent U Hauls. Friendly, trucks are clean and ready to go , never had an issue. Highly recommend this location !
Tina JThe rep was very professional and a great location.
Paula RAbsolutely great!! Answered all questions and everything!! A good location to go to for a peace of mind experience!!! Thank you Bill!!!
Nicole HVery enjoyable, professional experience!
Christopher CNA
Stacey CService was outstanding.
Lyndon BOther than me not being able to find the location using Google Maps. I recommend this location. The lady was very nice and helpful. The U-Haul was clean and ready to go.
Christina CNothing that I can think of. The representative was very nice and accommodating. I him what I needed to accomplish and he set me right up good. Thanks!!! Jason L.
jason lDriveway was in bad shape with large potholes. Otherwise a good experience.
NEAL SGreat customer service and very easy to work with. Even opened up early to get me on the road faster. Will use this place again.
Shawn SIt’s little off location but really quick & easy process.
Tika MEverything perfect and I meet a cool person in the office through all the process and good job.
Ibara DQuick and easy. Never had a problem. Will use again
Yolonda RNo contact with staff.
Naomi TI would recommend if they cleaned the place up a little bit.
Michael RThe customer service was excellent
Laura FLocation completely ripped me off on the mileage. I traveled “maybe” a good 5 miles and that’s being generous. It was a very short distance. I drive a truck for a living so I’m well aware of what a mile traveled looks like. So I returned to the location and they said I went 17 miles! Complete ignorance at its finest. Please don’t waste your time at this location.
Julius JThe experience as a whole was terrible. I couldn’t get a hold of anyone on the phone or via your chat.
Nara AOther than having the wrong fuel level, all went well
Andrew NBlankets were not clean.
David SMake a descent place and make it sure to have good inspection on all trucks to avoid problems on the road.
Bernadeth MExcellent service. Showed where I documented damages on trailer. He stated there is usually an X marking damages. That was not done prior to my picking up trailer.
Gregory BThere were 2 locations closer. This one was so out of the way and hidden I passed it twice.
Craig WNothing. This is a great location to rent a truck from. Trucks always seems to be in good condtion and ready to go.
linetta p