Make sure to take pictures ahead of time.
DONALD S
Customer Reviews for Eds Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was faulty the ramp was broken when I went to go pull it out it pulled all the way out and fell on my foot put it back in salvaged it I went to go tie the front wheels down and the ratchet for the straps was so rusted they wouldn't do anything I had to purchase straps
STEVIE JReturn of money
DONALD GManagement went above and beyond to guarantee my vehicle would be available as requested.
Colette MVery friendly place. The people are awesome. The trailer we rented was very clean and was very well maintained. Would definitely recommend to everyone.
karen jBy charging me properly I paid for 40 mules and was charged double the milage and returned it early. Not happy I want my remaining funds back from my deposit
Gregory TMy girlfriend broke down in the pick up area and I made the 4 hour trip to pick her up and we decided it would be best to tow her car back home and the team at the Mountain grove location went above and beyond to help us. They opened their business to help us on a day they were closed. I can't expressed my gratitude enough for these kind people.
alfred jI have no suggestions for improvement.
Loraine NEasy transaction. Staff was pleasant and helpful.
daniel sKeep on doing it
VINCENT HThis location was amazing. Super easy and understanding to communicate with! 5 star location!
steven hVery friendly
MIKE HExcellent customer service
Yo HN/A
lealand sGreat people. Very nice and helpful.
PHILLIP LService was great !!!
Eva WPeople there were very nice.
Susan MThe lady who is in charge of the U-Haul doesn't show up to work on time or even a little late but hours later she will get there with a lazy demeanor I have rented from this place 4 or more times and it is the same way every time
Mike SOffice employee is very slow and unorganized!
Jim HN/A
Nancy HWe told them about the air conditioner not working, they didn’t offer any reimbursement. If it was November fine, but late June In the middle of a heat wave, miserable.
Kurt OWould nice if was open on Sunday
Gary DOur experience with UHAUL was exceptional. Great job! Thanks!
Jill DFirst time we've had an issue with this location. Reservation made and confirmed, arrived for pick up and no one that works U-haul area was there. After phone calls made, did the pick up process over the phone.
Jeffery TAgain drop off was smooth
Andrew LThe outside was of vehicle was good. Inside the vehicle was muddy, a little dirty, & smelled of smoke. Personally didn’t like it because I had to take extra pictures to make sure I wouldn’t be liable or charged for mess from previous user. Overall, front desk person was very kind and helpful, mobile app very user friendly, key pickup & drop off location was good.
Sheena JMove equipment off their lot. The lot is way overloaded
KENNETH WNo one was at the office when checking back in. Got charged extra for more fuel. Did not get credit for folded blankets and a bundle of unused blankets still in plastic wrap.
Lawrence PThe staff was very friendly and helpful. I’ve rented a uhaul from here several times and they have always been great!!
JULII CThe guys were very helpful in getting my trailer unhooked.
Christine PThe truck ran great and the folks at Ed's Towing are great.
Dennis SWe reserved a pickup at 9am, got there and no one there. A guy called the lady said she knew but wouldn't be there until 10. Waited a hour for her to get there. Then the first truck she gave us had engine light on, told us to just take it anyways... we said no want a different truck! By the time we left there to go load it was almost 11am. Two hours wasted!
Russel WI was told they could meet me at anytime I needed. I schedule for 8am and later they told me it would have to be 9am. There were 3 of us waiting for someone to show up at 9am so we could get our uhaul and get going. Their person was several minutes late.Thankfully another man let me go ahead of him. Very unprofessional service. I will NOT ever get a U-Haul from them. We were given instructions to sweep out the U-Haul yet it was so very dirty and even had broken glass. We had to sweep it out to even move my stuff.
Toni BHave a representative there during business hours and days.
GLYNN BNever herd nothing from no one that the truck was returned or my 50 dollar deposit
Ricky CHire employees who can dispatch in and emergency correctly. We paid over 1400 for our uhaul and ended up having a major blow out on the interstate. The dispatcher sent a tow company in wrong direction and wrong state. We were stuck on the side of the road with our daughter and two dogs for 4 hrs before help finally arrived. I had really hoped the you as a company would have followed up with us on this matter
Jason PHad to pay for ty hem to hook up auto transport, they forgot several vital chains and with a tight schedule, f Ind out running lights not working, now could only drive during the day...put us way behind
nancy sDropped off noon on Sunday, nobody present.
Albert HNo negative comments. Truck was clean as were blankets. Staff was helpful and considerate. I would recommend UHaul for your move.
Judy MMaybe let them know where the bank is located for deposit return.
Pamela NCan not think of a single thing to improve. Employees were friendly, informative and easy to work with!
JULII CDropped off after hours. Staff helpful when I contacted them later.
RITA CMuch more expensive than advertised. Did not feel things were explained very well to me,
Mike IFriendly and fast. Great!
joseph gIt was so far from my actual location
Kayla OWe were told UHAUL would reimburse us for what we didnt use (by pick up location) but when we returned the Uhaul TWO (2) DAYS EARLY not even using the allotted mileage we got charged FULL AMOUNT. Very upset in that regard!
Jenna R