The truck was in excellent condition. It drove amazing.
MELISSA B
Customer Reviews for Edwards Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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SETH PMake sure trucks don’t have dash board lights that need to be taken care of.
Roxann SEasy to work with
MICHAEL WGreat customer service.
CYNTHIA HStaff was helpful and everything went smoothly. Great Experience, thank you!
JOSHUA BDon't abandon your customer to learn on their how to get the car on the transport. No instructions. He walked away leaving us to figure it out on our own. Came over to inspect the finished job after we had crawled out the back hatch because the doors don't open while on the transport. Had we not complained he would never have shown us the release that lowers the barrier to allow the door to open or the chains under carriage. Your app forced us to cancel and rebook for simple date changes. We were forced into a larger transport than we wanted and over taxed the engine on our RV.
Paul PNothing, it was a great experience
Jeremy LThe gas tank was half full when I started and I had put more into the tank upon returning then it had when I first left.
CAMERON LEdward’s uhaul is very friendly and works with your needs. I appreciate a friendly place to rent from. We always use this location.
STEPHANIE GFast,friendly, helpful and respectful. They my rental a great experience! I'll recommend everyone i know to go there. I give 5 stars.
PHILLIP Pactually give the people what they ask for not because you wanna make money off them ..
GABRIEL SNo improvements, he went above and beyond the call. THANK you from an old lady that needed extra assistance.
JANET SThe man there was very helpful and patient. The office needs a woman's touch. Just more inviting. Maybe because they were actually closed, it was kind of dark. The man just happened to be there on his day off. So maybe it was just lighting.
Cheryl RThank you Derek, I appreciate all your help.
STEVEN GGreat service from the gentlemen I dealt with. The truck was clean and looked well maintained.
BRYAN PWhen I leave the truck with WAY more gas in it than I got I should get refunded. When I return the truck 16 hours early I should get refunded. Such an expense for a single parent who's moving. I'll definitely look at other rental companies next time.
Cory B6 x 12 trailers need a tounge jack! They are HEAVY!
GARY KThe truck was perfect for what we needed. Unfortunately, I was disappointed in the service during pick up. Our time to pick was at 9am. We arrived at 8:50 to fill out the credentials on the app and finished it at 9:02am. There was a sign on the door that said “Back in 30 minutes”. Due to this delay we didn’t leave the parking lot until 9:25. This set us way behind schedule and made me late for work. Also required me to add more time to our rental, which I had to pay extra for. Using the app to schedule the rental was VERY helpful! However time and money was added to our travels.
Jacquelyn ZOur particular truck had some wheel alignment issues. I was grateful I had someone to drive it for me. Otherwise, the equipment was clean and grateful for good service.
Kat bI had the 26" truck and I was surprised at how well it drove on my 600+ mile trip. Excellent truck and it got the job done. Thank you. Hope not to move again but if I do, I'd definitely check on another truck like this one to do the move.
Larry PI was very Happy with my trailer and Derek… Thank you.
CLINTON SGreat experience with manager. Super easy to arrange rental.
CYNTHIA MHad throw out bed and couch with the very friendly staff at uhaul it made it very easy and fun
ROBERT LGreat service
SCOTT IRental process was easy and all the equipment was as expected. No improvements needed.
Jessica DNone
JAMES Pthe dealers at each end were great to work with
Verlyn WDerek went above and beyond to provide excellent customer service
CLAYTON FEasy pick up and very friendly/helpful service.
ALLISON WVery helpful.
DOUGLAS BReally good customer service you should give him a raise. Really helped me get what I needed for the trip. Really thankful it was quick and easy.
JUAN SReally had a seamless process. Derek was accommodating and kind. All good! Thank you!
APRIL LDerrick was great to work with and made everything so easy. Would definitely go back to him if we need anything.
ALLEN TFriendly
Eddie SHands down best uhaul I've rented. Fast and friendly service. Guy at counter super helpful. Will rent again
Ryan HGood experience. Will definitely use again. Thank you!
Mark SRental process was quick and smooth. Truck ran great and was very clean. We will definitely rent from her again.
AUSTIN TEdward’s Was top notch, service was excellent. And everything was ready as scheduled. I will be recommending this location to everyone I know.
JOSEPH KI needed a rental on short notice due to water damage at a storage facility. The associate at the Hollister location found me a truck at Edwards rental and reserved for me. I arrived at Edwards to pick up the truck. Sandman was very accommodating! He completed my reservation and reminded me of the steps that I needed to complete to record the appropriate amount of fuel and mileage. Truck was in good shape and served it's purpose. Check out of the reservation was simple and fast. I appreciate Sandman's help during this quick turnaround time! I would recommend this facility!
TERRY DThis location was unbelievable. I returned the trailer to the lot. I parked in a nonspecific location and walked into trailer. There was a guy leaving so I waited for him to come out the door and then I went inside. The guy there did not present a professional appearance nor did he act very helpful. I told him I was there to return the trailer and he said "park it over in front of the other 4x8 and I'll be out in a minute." So I went outside to park the trailer as best I could and then waited. Keep in mind it's 95 degrees, so I wait...after about 10 minutes I went inside of the trailer and there was no one there. this place was a mobile home type trailer and the AC is running full blast because it's so hot outside and no one came out of the back or anything. So I go outside and wait some more. After another 10 minutes or so I go back in and this time he comes out and says "Yeah, can I help you?" ... I'm say "Yes, I am returning the trailer and you said you'd be out to check it in"...He said..."Oh no, just leave it out there, I will check it out later and send you the receipt"... So I kind of expect to have a much better customer service treatment. This was like he didn't want to go out in the heat and wasn't going to. He wanted to stay inside in the dark office with the AC on him. Hopefully it will be a long time before I have to use Uhaul in the future but I will certainly not go to this location to anything if I can help it.
Charles BVery helpful and friendly. No issues at all.
Nicholas WHe was very kind and well mannered. I had the best customer service. I will reuse this location if a need arises in the furture.
Annette JI was advised to return the u-haul back to this location and it would save me about $30. But when I returned it I was charged an extra 34$, which after contacting them they returned it to me. But I was not discounted any money for driving it back to Branson. I'm glad it helped them out, but don't offer me a discount then not give it.
Jennie RThey are very misleading and i almost scared I rented a small truck four 4 days I was charged $133 00 and drove 800 miles and was quoted 70 cents a mile I was surprised when I returned the truck on time to get a bill to my card for $1 611.00 they gave me nothing to sign or showed me any contract. They said here is the key by. 00
jason c2:00 in the afternoon and they were closed for the day and had to do self return
Steven TWe were charged for insurance we did not approve. It’s only $13 but it’s the principal of it all
Pamela MEasy transaction very happy
Jacob jThe manager is Excellent!! I recommend this location hands down!! The manager was Extremely helpful, knowledgeable and professional! If I ever need a U-Haul again in Branson I will definitely go there! Thanks to the Manager! Appreciate You!!
richard bOutstanding experience in the midst of a big move.
Billy RYoung fellow there is extremely polite and does a great job.
Michael BThis is the 2nd time we have rented from this location. Both experiences went very well! We would definitely recommend renting from this location.
Becky GMy main complaint is that I was told they would have an appliance dolly for me. They had no dollies at all! I had to go buy one.
cleta gGreat experience. Super nice guy helped us out and had the cutest, friendliest puppy that made the experience that much more enjoyable. Highly recommend!
jason jWe were set up to do a mobile pick up, but when we got there, the employee was just getting there too and so he helped us do the check in which was very helpful.
Jackie OUpon returning the truck two days early, the sign says open from 9 am to 4 pm but upon our arrival before noon the hand written sign says be back at 3 pm.
Harrold F