When I was picking the truck up, there were many issues with the in person pick up. It look a longer than average time and the workers opted me into the safe travelers insurance that I originally declined. I was never given an order summary because the workers approved it without my consent. Since I was unable to review it before getting the receipt email, I didn’t see the safe travelers package and spent $30 that I originally declined. Additionally, I had to go in and request a physical copy of the receipt because the workers didn’t provide one. It seemed as if one was new and being trained while the other was rushing off. My pickup location was altered the day before adding extra mileage which forced me to go over my allotted mileage at drop off. I went over by 4 miles when it shouldn’t have been an issue prior to the location change.
Taylor T
Customer Reviews for EJC And BM Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the location was very nice. Although it was after hours he still offered me and my dad water and also let us and wait inside until our ride came ..
DERRICK W