Service was amazing!
Jorge C
Customer Reviews for El Milagro Collision Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good Customer service
ROGELIO GI would recommend this place again owner is very friendly I didn’t feel rushed at all and owner is very respectful patient and understands 10/10
Christian LExcellent place to do business with! Amazing customer service! Definitely, I will recommend this business to family and friends! 100% level of satisfaction!
VICTOR EJust keep up the same energy ! Thanks for the super good customer service definatley recomending this place ! Thanks again....
TRANQUILINO AQuick service, quick response, clean and well maintained uhaul.
ARLENE GEverything was perfect, Carlos made sure everything went smoothly.
Edmundo GAll good, nice clean units and best of all, engine in top running conditions, thanks!
ALBERTO CThe gentleman who assisted me with getting the key was very nice. I'd raise the rating more and give an unconditioned recommendation only if the equipment was better. The truck I rented neede various repairs.
BENJAMIN WCarlos was nothing short of amazing! Packing and moving was stressful but he made everything with the U-Haul so easy. I really had no idea what I needed or how to use a U-Haul and he helped me with all of it. He went above and beyond.
BRIANNA SEverything was exceptional, amazing customer service and willing to help out all my needs and accommodations. Definitely best location in Laredo, Texas.
Jose MCarlos was very helpful!!
VAENTIN TCarlos was very helpful, and I was happy to do business with him.
ELOY RWe drove to pick up our unit in person and arrived at 5:30 as per our reservation. No one was there and we had to call all the numbers painted on different walls to finally get someone who didn’t speak English. Then I was passed to another man who did not come in person but we had to submit online the DL, payment etc. Then he asked me to look for the keys in burning hot lock boxes with number combinations and all were empty. No keys. He told me he was at dinner and would come over and we waited another 40 minutes for him to show up! In total we waited over an hour for in person service. He hit the keys out and gave them to me with no instructions of how the truck doors or ramp worked. The truck was okay but the engine seemed to be overworking it was very loud. The drop off was fine and they were flexible with time. I would NEVER recommend this place to ANYBODY. Horrible experience.
Nancy PGreat customer service, very accessible and friendly
graciela rStop continuously trying to get customers to haul your additional equipment unless you truly make it worthwhile. Have equipment in better shape. We had to replace wipers as soon as we picked up and had to put fuel in the truck.
Terri HGreat service!
JOSE VNothing. Reservation process was easy on-line, pick up process was swift, explained and detailed. Rep was friendly as well. Return process was very easy and receipt was prompt. Overall a great experience for first time renting a U-Haul.
Tino LNothing to improve, was given great service, excellent work ethic
jesus qGood service i will recommend anyone
JOSE HGreat customer services !!! Went out of their way to get me the truck I needed on time and everything !! Definitely will come back for business and recommend!!! Keep up the great work and customer service !!
Jose MVery helpful
Benito RVery good customer service.
erika lThank you Carlos.
Victor GWill never rent another car hauler from you, it’s to expensive to dropped off in another location
Enrique QOffer blankets for protection n rent on a daily basis not the days not needed
elsa tEverything good and the people so kind
gabriela cEverything was smooth the process and the rental excellent experience
benito cHe is the best!!!! Beautiful customer service
Jesus TThe owner came out and talked me through the process of returning my rental truck. He led me through the return process on the app which made it less stressful. Because of this great experience I am now looking forward to bringing my personal vehicle for maintenance.
Libby NKeep doing the great customer service .. Definitely our go to rental service from now on.. Great job
Monica SI have a real issue with this place. I had ordered the Uhaul from Diana’s Imports and this location would not allow them to come get the truck so I could pick it up there. Not to mention, I wasn’t told this until I was already on a plane down there and was having to deal with this between flights. I was actually purchasing merchandise from Diana’s and it would have been so much more convenient to have picked it up there. This location is just greedy. I use to rent Penske trucks when I went to Laredo because one time (before Diana’s started renting them) I had a reservation for an Uhaul truck and there wasn’t one available and no one really cared. I was told I could go pick up one about 80 miles away. I never had this issue with Penske. I’ll think twice about where I will rent one in April.
Stephanie DTruck was dirty, and didn't seem very well maintained, it had broken mirrors, and the tires were flat. The price for rentals is way too expensive at this company.
Brian PThe miles I was given for the trip wasn’t enough I only drove home and to return it was 40 miles and I got charge for 36 extra miles I think it should have more miles depending on the drop off location
MARIO MThe people were friendly and very accessible, but the location and the truck were not very clean.
Sergio LCarlos was extremely helpful in explaining everything and patient with all my questions.
Filiberto MFast and Excellent Services
Juan ROwner Carlos was prompt, friendly and very professional. Equipment was female friendly very clean, and no smell. Definitely would recommend.
Reyna QEverything ok. Helpful courteous. Explain it all.
jose HMy experience was great. Carlos was very professional and friendly. I will definitely return in the future if I’m in need of a Uhaul. Thank you
RICO LGreat customer service
jj cIt was great and easy and I do recommend the place :)
Juan GYou guys owe me 50$ from the supposed reservation guaranteed. I went to a location that your customer service representative said was a location that had a slot for me available. I show up, and there was no appointment scheduled, I ended up taking the truck from another customer by accident, and my credit card got charged from another uhaul location, along with my hold on my debit card from the location I rented from. Absolute horrible experience with you guys this time.
Ricardo DMore equipment availability. Carlos is a great store manager, he went above expectations and helped to attach trailer, testing and driving recommendations for a 1st time trailer driver like me.
Enrique PKeep up the good work!
Eduardo SCJ WAS SO PATIENT AND CLEAR OF EVERY SINGLE DETAIL. I WOULD DEFINITELY RECOMMEND FAMILY AND FRIENDS.
Horacio MWipers in poor condition
Felipe CClean equipment before rent it. Had rocks and sand on it.
ISRAEL P