Customer Reviews for Elevated Spa
(U-Haul Neighborhood Dealer)

Rating:

1.0

We originally had our reservation for 12am at the Valero location off of Hampden but when we arrived and went through the process of self pick up, there was no key on the drop box. We had to then call uhaul and wait on the phone in the middle of the night so that the uhaul customer service guy could transfer our reservation to another uhaul place that offered self service in the middle of the night. Our reservation was transferred to the elevated spa location which was a hassle in itself and very confusing to find the truck which was parked three blocks from the location on a side street by some apartments, not even close to or in view of the elevated spa. If we had not gotten lost trying to find the elevated spa, we probably would not have found the truck to begin with. Although I can see how the self pickup would be easy and efficient if things go smoothly, for us it was not, it was a nightmare and made us running around from 12-2am the morning of our big move. And the worst part was, we weren't offered any kind of discount or apology, just reassured that we wouldn't be charged twice! Like WHAT? why thank you uhaul for not charging us two times for something y'all screwed up. It's was $250 and a pain in the ass.....would not recommend.

Rating:

1.0

Truck was almost empty when I rented it. And trash inside. Haul charged me to refill it when it was empty. Mileage I used was 8 miles.

Rating:

2.0

Hard to find the location, it didn’t have the name “Elevated Spa” so I had to circle a few times before I found it. The woman who greeted me barely spoke English, so when I tried to ask her basic questions about my fuel percentage concerns, she just nodded her head and said “Okay.” So I just left.

Rating:

2.0

I was charge $30.00 for insurance, I reclined.

Rating:

1.0

They have over charged me. Embarrassing.