Pick up was a bit of a disaster here. The truck was parked on a random street away from the spa location, so we had to hunt for it. The spa itself didn't have clear signs and was hard to find. They also had the keys in the wrong lockbox (#2 instead of #3 as was written on the app). The truck didn't have a lock on the back door, and in this location, that meant the dolly we reserved was missing when the truck was picked up. And Uhaul simply said to go to another location to get one. Do not use this location if you have other options!
Brittany S
Customer Reviews for Elevated Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We originally had our reservation for 12am at the Valero location off of Hampden but when we arrived and went through the process of self pick up, there was no key on the drop box. We had to then call uhaul and wait on the phone in the middle of the night so that the uhaul customer service guy could transfer our reservation to another uhaul place that offered self service in the middle of the night. Our reservation was transferred to the elevated spa location which was a hassle in itself and very confusing to find the truck which was parked three blocks from the location on a side street by some apartments, not even close to or in view of the elevated spa. If we had not gotten lost trying to find the elevated spa, we probably would not have found the truck to begin with. Although I can see how the self pickup would be easy and efficient if things go smoothly, for us it was not, it was a nightmare and made us running around from 12-2am the morning of our big move. And the worst part was, we weren't offered any kind of discount or apology, just reassured that we wouldn't be charged twice! Like WHAT? why thank you uhaul for not charging us two times for something y'all screwed up. It's was $250 and a pain in the ass.....would not recommend.
Dory WTruck was almost empty when I rented it. And trash inside. Haul charged me to refill it when it was empty. Mileage I used was 8 miles.
Linda FHard to find the location, it didn’t have the name “Elevated Spa” so I had to circle a few times before I found it. The woman who greeted me barely spoke English, so when I tried to ask her basic questions about my fuel percentage concerns, she just nodded her head and said “Okay.” So I just left.
JOSHUA RI was charge $30.00 for insurance, I reclined.
Maurice BThey have over charged me. Embarrassing.
MUHAMMAD K