Customer Reviews for Elite Auto Body Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was told to leave the trailer in a lot. There was no guidance with parking or offer to help with disconnecting trailer from my truck. I didn’t receive any proof that I dropped off the trailer.

Rating:

2.0

The location was difficult to find so perhaps a large sign near the road would be helpful. However, the manager was polite and patient and after I found the location, everything else went well.

Rating:

1.0

U-Haul switched my location and cost me much more due to more mileage for pickup and drop off. I was very disappointed that this happened the original location I chose was only a few blocks from my house. The workers at the location I used were nice though.

Rating:

3.0

Uhaul is definitely a side-business for this auto repair shop. It does have a functional, large yard for drop-off but I wouldn’t describe it as an inviting atmosphere.

Rating:

5.0

Excellent customer service

Rating:

5.0

Used this drop off site before. They were very nice and I was on my way quickly.

Rating:

1.0

BAD EXPERIENCE. PERSON SEEMED BOTHERED BY ME DROPPING OF A TRAILER. MADE ME DRIVE IN A MUDDY LOT WITH MY VEHICLE. NOT FRIENDLY, WOULD NOT GO BACK. ORIGINAL DROP OFF LOCATION CLOSE TO MY HOME WAS CHANGED, HAD TO TRAVEL FURTHER. WOULD NOT RECOMMEND

Rating:

5.0

The drop off was not a U-haul rental place and the only sign that it was the correct location was a key drop off box and a small sign for rental rates. I dropped the truck off after hours. I mistakenly locked my AirPods and an EZ pass in the truck. The owner called me early the next morning so I was able to pick the items up before they closed for the day. I am very appreciative of the owner reaching out to me. Also it was good that I was not charged an extra day for the after hours drop off

Rating:

5.0

All of your customer clerks were very helpful and very informative I would recommend U-Haul to everyone I know.

Rating:

3.0

ordered 20 blankets, only 12 on truck. Additional blankets were found to complete order. ordered hand truck, non available or supplied, told that this was normal for u haul. This location was 20 minutes out of my way when there was a large Uhaul location near me.

Rating:

1.0

The pickup revealed how badly managed the business is. The fact that people can’t email each other reveals why your customers and employees have to spend hours on the phone to achieve a simple sentence. Also thanks for charging me for storage because you couldn’t pick it ip on time. You just bought a 1star on google reviews and Facebook. Good luck with your business improvement efforts-I will never use again

Rating:

5.0

I will recommend U-Haul, it was seamless. Perfect service.

Rating:

3.0

Original location was 5 miles away, but I was switched to one 20 miles away the day before pickup. Truck was in good shape and ran well but not swept out. No hand truck available for rental, and no lock (which was attached to the truck in the original location.). Had to buy a lock.

Rating:

5.0

Great experience. We were having a hard time with availability of renting a U-Haul van and Elite Auto Body was able to get us what we needed. The process was easy.

Rating:

5.0

Drew is a great gentleman, and always looking to help Veterans and their families. Thank you again Drew for your selfless dedication to Veterans. Marco Polo Smigliani Vice Chairman, Atlantic County Veterans Advisory Board. Semper Fidelis

Rating:

5.0

Very helpful staff

Rating:

3.0

Luckily for me there was a person at the shop when I arrived, although it took several mins to find them, acutally for them to find me. I would have had a tough time trying to return it with the app. As stated earlier I like paper and dealing with people.

Rating:

2.0

Delivery was late. Communication dreadful! Pickup was early and before empty. Ray of sunshine was the truck driver/forklift operator. Very friendly and accommodating despite the schedule issues!

Rating:

3.0

Van ran well and was great for moving a couch. When returning the "Check Oil Light" was on and an empty Coke plastic bottle (not ours) fell out of cab when refueling.

Rating:

3.0

Charged me $1 per folding blanket , it’s crazy ! Called corporate and they told me to reach out to location , location tells me to call corporate , please remove my folding blanket charge !!

Rating:

5.0

Nothing at this time.

Rating:

2.0

The personal was not available. Had to wait 1 hour to check out this place is not professional at all.Hope We never have this thing again. VERY VERY DISAPPOINTED!!!!!!!!!!!

Rating:

3.0

I was overcharged for the rental. I was charged a second day for the rental, dolly and cdw which I did not agree to. The Uhaul customer representative handled my concerns and promptly refunded me $105. I would not recommend Elite auto body since it would appear they are unscrupulous.

Rating:

3.0

They were confused about the rental but overall good.

Rating:

2.0

They can’t be helped.

Rating:

1.0

The owner was a bigot against the Jewish population and the LGBT community. I had to put him in his place several times. He was making fun of the spelling of my name and how to say it several times and the meaning of it. All nonsensical things. The lights did not work on the vehicle but we had the lights on our other truck that was not his.

Rating:

3.0

I was told there would be a dozen furniture pads in the Ubox, however when I opened it up at home there were none. My Ubox was also picked up late from NJ and I was originally told that it wouldn’t arrive in UT until at least 2 days after the guaranteed day and that they hoped I wouldn’t mind. Considering I had planned all my activities and movers around that guarantee date, I did mind and made a fuss and I believe that was the only reason the Ubox made it by the guarantee date.

Rating:

5.0

Great experience

Rating:

4.0

I would would the capability of also having a spare trailer tire available.

Rating:

5.0

Thank you, God bless!

Rating:

3.0

I did select the "clean" when I got the van because I was concerned about holding up my rental. However, the van was not clean. There was left over trash and dirty floors, seats and windshield. Not sure I expected anything more but since I have now been asked again.

Rating:

4.0

Strongly dislike their objections to my wearing a Covid-19 mask! The desk person constantly repeating "what did you say?" and "I can't hear you" was VERY unpleasant. Fire the desk person, and it would be a great location that I'd recommend.

Rating:

5.0

NOTHING EXCELLENT SERVICE

Rating:

2.0

Poor communication. Expected me to take trailer off myself and put it away for them. That's their responsibility.

Rating:

5.0

Excellent dealer. Very customer friendly and helpful.

Rating:

5.0

Friendly gentleman attended to my reservation immediately. I can not stress, however, unlike many who complain about their experiences with renting a trailer, I did what was asked of me beofre the pickup date. When the email says get your vehicle qualified for towing, DO IT. Simply call any Uhaul Center that offers towing inspection and they will ask simple questions to determine your ability to tow with said vehicle. When the email comes saying it is time to perform the Check-In, DO IT! Makes getting in and out of pickup location easier for you and the center. STOP BLAIMING THE PICK UP LOCATION FOR YOUR LACK OF PREPERATION.

Rating:

5.0

The gentleman who checked me in was very kind and friendly. He hooked up the trailer to my truck and went through an entire safety check before I left.

Rating:

3.0

The guy was friendly

Rating:

3.0

Some items were damaged because of water infiltration. Pads were wet as was some areas of floor covering. Will not use again.

Rating:

3.0

Everything was good experience for the man we dealt with Jewish extremely rude both to me on the phone and my son in person

Rating:

5.0

They went out of their way to help me get the right trailer for the job Saved me time and money. Excellent customer service! Very friendly. I would rent there again.

Rating:

4.0

The movers were fine but U-haul's integration and communication is horrible. I probably would not use again.

Rating:

5.0

Great guys at Elite Autobody! Thanks!

Rating:

5.0

Very good

Rating:

5.0

We are quite upset. One of the boxes leaked water and soaked 3 rugs and our furniture. We were able to recover the furniture, we had to throw out the 3 rugs!!!! They stunk so bad and we live in a condo so we had no place to keep them to show uhaul. Also the box location is 45 minutes away.

Rating:

5.0

Drew was very Professional and provided a great customer experience that I would highly recommend to everyone.

Rating:

4.0

Not having the ability to drop off and picked up all equipement at the same location aas my only megative experience during the rental.