Customer Reviews for Elite Autos
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent Customer Service and as a result I will recommend U-Haul to my family and friends.

Rating:

5.0

Went above and beyond to make sure I was taken care of. Asked if I was available to pick up early which was great!

Rating:

1.0

I was told it was going to be 38.00 I gave 166. Looking for 126 back NEVER AGAIN, will I do U- HAUL ,IT'S A SCAM Rather DO Budget Rental, THANK YOU U- HAUL

Rating:

5.0

Was wonderful ty

Rating:

1.0

Although requested a location near my home and a safe area of Memphis, was sent to a high risk crime area. Only employee was very nice young College student who had to call for instructions and took 30 minutes are more to process pickup. The time and place for return was not done properly and was charged for an additional day incorrectly.

Rating:

5.0

Sam was great to work with when picking up my rental. He made sure I had everything I needed and was very responsive to inquiries I had before and after picking up the truck.

Rating:

5.0

None

Rating:

1.0

Fix the truck door and air conditioner! The truck runs really raggedy also! I press the break and the truck jerks and moves forward a little

Rating:

5.0

Dealership Owner was great. Very helpful and respectful loved my experience

Rating:

1.0

I still have not received my deposit back as everything was put back they way it was or bettee

Rating:

2.0

Truck needed mechanical work bad transmission problems ruff ride

Rating:

5.0

The owner/rep was friendly and professional.

Rating:

5.0

Get a wheel alignment on the truck, other than that everything was perfect.

Rating:

1.0

Poor location. Was sent there 10 miles further away as reserved truck not available at the location I requested.

Rating:

3.0

This was not my first choice address, but it was the only location that they were able to locate the 15' trailer that I needed. I had set it up for a one way to drop off in Southaven, MS, but the location was adamant about wanting the truck back because it is their only one. I pushed to keep it as is, but they insisted it would save me money to bring it back to him. It did not save me any money after the miles and it took up 40 extra minutes of my day to return it back to him. The trailer also did not have the dolly I requested, but I was able to borrow one from outside of U-Haul. Sam at this location was nice enough, but it ended up being an inconvenient experience for me this time.

Rating:

1.0

Keep Uhual at the actual Uhual company and not at a secondary place.

Rating:

5.0

Sam was very thorough and thoughtful. He went well above and beyond for this day and age. Thank you very much.

Rating:

1.0

My pick up location was changed from Germantown TN to a location in South Memphis off Winchester Road. I agreed to this location thinking was was going to the U Haul store off Winchester. That is not where I was sent . I was sent to a cheap used car lot in the ghetto of Memphis behind razor barbwire. The office was a moldy single wide trailer with water leaking from ceiling and it smelled of stale cigarette smoke. When I entered the office the two gentlemen where smoking in the back room. My paperwork and trailer were not ready. He took several other phone calls while trying to fill out my paper work and he was trying to conduct other business instead of completing my transaction. I am very very disappointed. It took over 45 minutes to pick up my trailer on a reservation that had already been confirmed and I was the only customer at this location. Also the trailer was not clean. If you would like to speak to me directly please feel free to give me a call. Thank you Jay Easter 901-481-1792

Rating:

5.0

Nothing at all for elite auto in memphis tn the uhaul guy at the drop location was so helpful and even gave me a ride to the airport to pick my car. Which was 5 five miles away from the drop off location. THANKS ELITE AUTO AT 3815 WINCHESTER RD. MEMPHIS TN