wonderful people there
MARY E
Customer Reviews for Elite Express Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is located in a sketchy area. Deals could be made at a regular uhaul place for not charging a dollar for exact mileage. I drove 43 miles and paid 136 dollars for the two hours I used it for the total uhaul. Completely not worth it and on time of the mileage fee, you’re charged for gas too. The back of the truck was sandy and got the couch we moved dirty. I would not recommend this uhaul place.
Elis SFix the place up for him.
BRENDA CIt was an after hours drop off so no personnel to assist & didn’t need any assistance
JAMES MExcellent Customer Service
RICHARD MVery professional and helpful
Patrick MI dropped off after hours but was an easy and convenient location!
JILLIAN LQuick and easy pick up and drop off
Joe MThe address location is off on google maps.
Justin MNothing, everything was great. Staff was very helpful.
Octavio TI would only recommend this pick up location because the sales lady greeted me with enthusiasm and welcoming smile. She was quick, skillful and professional. Great personality. In never needed to enter building, turn-in was done outside. It was hard to see the location. It was a blue painter garage, not the expected uhaul brand colors of orange black and white. I could not see the location, while driving on the street. I drove around the entire block for the uhal colors and sign. I found it buy calling and the location for instructions on how to find the uhaul location.
tiffany wI will be using again soon!!!!!
Tom WMy trip was delayed two days due to equipment need maintenance.My life was on the line due to representative mud properly assisting with negligence.Haf to have someone come come to Addison led me to stay in hotel overnight
Donnella TAttendant was very helpful and her customer service skills are impeccable!
Clifton MNothing really, the employee was helpful and friendly and I didn't wait too long.
Michael GYoung lady that checked us in was excellent
Stephen RExcellent customer service
MANHAL JCustomer service was top notch, just keep up the great work. Very friendly staff, most pleasant experience.
RONALD JThey were too busy to help me and told me to return it online
Jacqueline NThe person hasn’t been there for 2 days and today I got charged $400 when it was supposed to be $200 and no call or receipt.
Kaitlyn SI hope to be a snowbird next year too
Tom WI have just said it, the personal outdoors must be more polite!!!
Miguel PVery Satisfied with Service I received at the drop off. The Attendant was very Professional and Courteous.
Steven Cgreat people !!
mark sAfter hours drop off. No issues.
John KThe attendant who helped us was extremely helpful and kind. Was a bad situation for us and she was great.
Michael MI was told $83 and when i check me account I was charged $106. The gas tank was at a quarter when i got it. Hopefully i wasn't charged to fill it up. I wasn't told it was going to be additional charges.
SHELDON PIt would benefit future customers for Y-Haul to provide better signage. I missed the place twice due to the little sign sitting outside of the building. Great experience with personnel at this location.
micki sIt was just a drop off location we didn't speak with anyone.
MIREYAH Measy from start to finish
Anthony DI was told the charge would be up to 3x for the new location. And I am charged 7x the original charge which is obscene. Furthermore the location is difficult to find and not marked at all
Benjamin MNot applicable
Ivan MUnexpected charges at drop off. However they assisted with check in after shift was over.
Patricia CVery nice lady who helped me. very helpful and super friendly.
Syed NWoman who checked me out was pleasant and courteous. Would recommend this business.
Jim NMissing an inside front tie down, other than that great customer service at location.
LEONARD BI'll be doing a Google review soon. It it under rachelgitanamusic. Thanks!
Daniel PImprove the signage. Location was very hard to find. Manager very helpful and pleasant.
William ZLocation difficult to find. The woman who met me in the parking lot was extremely helpful and pleasant, turning the unpleasantness of the difficulty of finding the parking lot into relief and pleasantness. She is to be commended!
Paul BThis location wasn't the issue. The District Manager Tony was the issue. He called me from his personal number while at home inquiring about payment that I've both discussed with the Mgr. at the location and a rep at Uhaul. He threatened calling the police on me twice after I made arrangements and 2 more trips to the location. Then it took me 2 hours to pay at the location. I'm not certain why, but it wouldn't allow me to check out after it took my funds from my account. After Tony's threats I wasn't leaving the location without a receipt. I thought it was highly unprofessional not to use a Uhaul greeting when answering the phone you use for business and then get upset someone won't give you their credit card number. Why would I when I have no way of verifying who you are? I went to the location of pick up. I spoke with a rep from Uhaul. So why is this guy calling me from his home and cell phone saying ther total opposite of what was agreed and threatening me? This was The Worst customer experience ever! I will not be using Uhaul in ther future. I had a ride waiting for me and they had to leave because it took so long at checkout. The Manager at the location ended up giving us a ride. She was lovely the entire ordeal. This whole experience was horrible, and a poor reflection of what was my go-to moving truck rental company.
Kyla PKatrina was Awesome. Highly professional and efficient.
James KThe drop off location was very easy to get to, but we did do it after hours so we use the online checkout when we dropped off our trailer. So the whole process was very simple
Dawn MGreat customer service and very friendly staff.
JAMES HI previously tried to pick up a uhaul from a different location. It was last minute but had to drive 20+ miles to get there. Uhaul didn’t have the companies updated times, so I arrived 40 minutes prior to their listed closing time. The company had been closed for over 2 hours. I ended up getting the uhaul I needed in time, but it was quite a hassle and inconvenience driving over an hour for a trailer I couldn’t get.
Gabriel JIt was fast and convenient. I was well pleased with this location .
Natalie MExcellent customer service and very professional.
JAMES HThe UHaul representative was not there when I dropped off the truck and the employees of the drop off place couldn’t give me a receipt or check the truck in. I just had to leave it and hope everything worked out!
Katherine J