Customer Reviews for Elite Kreations

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elite Kreations

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Jose R. on

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Kevin M. on

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Keep up the great work!

Pamela K. on

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tim c. on

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Great to deal with, good customer service. Thank you Robert and Staff. Tim Carlson

Jessica E. on

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I dealt with several locations, because the first location I went to at 10am(my pickup time) was in west Seneca. That location did not have My truck . I had movers scheduled to be at my home at 11am. The first location.didn't even find me a truck until 1130, didn't even bring the truck to me I had to drive to the other location. The buffalo main street location. After driving there to pick up the truck, the representatives attempted to.charge me AGAIN. MIND YOU I ALREADY PAID 250. Spent nother half an hour refusing to pay because I already paid, and the rep finally called and verified it was paid I didn't leave the facility till 1240. The movers could not wait for me anymore as I.only had them.for 2 hours so they left. I didn't get my appliances or anything moved, only the small boxes I could carry on my own. I lost money for movers and paid for a uhaul that I didn't even need anymore because without the movers I only could carry SOME boxes. I'm hundreds and.hundreds of dollars in the hole because of u haul and not only.did I not get a refund, I've never gotten an apology either. I still have all my stuff at my old house with no way to pay for another truck or movers again. I'm extremely disappointed. However the last location was very nice and explained everything to me in how to drop off.

Marc B. on

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Waited 45 minutes to pick up a trailer that was previously reserved. I was the only customer there, too.

Sue W. on

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Would have liked to have been able to drop off the truck at the U-Haul guy down the street instead of having to drive it back to Jamestown. This added 25 or so miles to the mileage we had to pay. Otherwise everything was good.

steven a. on

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Owner was great - personable - helpful ! Would highly recommend the location for rental to my customers and friends .

Kirk M. on

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Bob, Colton and everyone at Elite always does an exceptional job.

Shawn A. on

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chautauqua M. on

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Robert P. on

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ann H. on

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The location and it’s staff are awesome I highly recommended this location over any other one in the area , very friendly staff, they go above and beyond to assist there customers. However U Haul Corp in general has a few issues they need to address they claim I rented a truck in Tennessee over 4 years ago and rented it local however took there equipment out of state and returned it to NY , However it could not of been due to the fact I was in the county jail however u haul does not care they want me to pay over $1,000 for something I did not do. They need to investigate these matters before they try to blame some one of doing things they did not do.

TIMOTHY H. on

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Staff was courteous and efficient

Karen M. on

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Cynthia M. on

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chris c. on

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THREE SIXTY G. on

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Charles P. on

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Kelsi D. on

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Andrew K. on

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Paul C. on

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Everything was great!

david r. on

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karin m. on

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Larry P. on

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very friendly and great to work with!

Matthew M. on

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STEVE R. on

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Top notch

curtis t. on

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Ray S. on

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john g. on

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Deborah H. on

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Had to park on a busy street to return trailer. Difficulty finding space and getting across the street to facility.

mike m. on

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Very helpful staff and clean vehicle.

david a. on

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otto c. on

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Alicia B. on

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Daniel W. on

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Derek S. on

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Nothing, everything was great.

don h. on

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sam m. on

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Andrew G. on

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A great experience all around, fast and friendly service!

cody o. on

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JAMES H. on

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Roger Tory P. on

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Frank B. on

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bonnie k. on

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Excellent need not change anything had a great experience quick excellent service

Shirley S. on

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Everyone at Elite Kreations bent over backwards to help us. Super nice people

Joshua S. on

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Daniel S. on

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april e. on

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They were very helpful . The took care of the trailer them self . I swept it out . They were great people here

Scott D. on

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Roxanne B. on

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Customer service was amazing and friendly. I appreciate the curtosey and the call that made sure I did not need two trucks for the move day.

Frederick S. on

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Very courteous and professional!

Shirley S. on

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They have done so much to make sure we have what we need and to pay an affordable rate

Thomas M. on

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Benjamin E. on

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Josh M. on

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Excellent staff

Frederick S. on

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This was a very good experience!

rose M. on

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I had damage to my grandfather clock. Very upset. The movers did not do as Robert instrustedthem to did. Actually they fid the opposite of what he instructed Vety upset.

james w. on

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Great group, Very courteous, helpful!! Thank you!!

Daniel W. on

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cathy m. on

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All was great...no improvements needed.

Michelle T. on

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jackie d. on

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Jay A. on

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Hours are till 6pm, they went home early. Was told to just leave it there. Ok. Hard to review with no interaction.

john L. on

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andy s. on

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Better tires in snow

Jason N. on

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Very good service.

Lori D. on

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Quick and easy. They were on the ball. Will definitely use again.

Christopher H. on

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David W. on

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David T. on

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JESSICA F. on

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Guys were on time and very nice. They did a great job. Great Service and I will use again in a few months when I found my new house.

Andrew S. on

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The customer service phone line for the area was absolutely horrible. Everybody I talked to was unhelpful and didn't care, very nasty. I had an issue that was never resolved. I most likely wont rent from uhaul again. I've been renting for over 7 years and most likely rent from home depot or Penske unless my issue gets resolved. This has nothing to do with the pickup or drop off locations

samantha m. on

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RICHARD B. on

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Alex J. on

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Douglas D. on

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I'VE BEEN U-HAULED!!! But it will never happen again: https://www.expertinsurancereviews.com/insurance-company-reviews/repwest-insurance-company/

Bruce W. on

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noel c. on

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The window wiper fluid mechanism did not work. Should be part of the pre-trip inspection. Otherwise, all went well.

David S. on

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Christopher S. on

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James J. on

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I drove less than 115 miles and put 22 dollars of gas in and instead of advertised cost of 150, cost me over 300 or47/day

Kelley F. on

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Diane H. on

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gerald c. on

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Sarah M. on

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gary j. on

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2 trailer side marker lights did not work, the trailer was filthy everything we put in it was dirty when we took it out. Floor needs cleaned.

Elite k. on

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David A. on

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nice people

Cody C. on

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Terrible experience. We reserved a uhaul online and declined the "Safe Move" coverage. Went to pick the truck up, the store manager said to sign here and here to pick up the truck. We did and returned it without issue. When we went to pay, we were told we had to pay for the Safe Move coverage even though we declined it when we reserved the truck. The store manager deceptively had us sign a document for the coverage without telling us that it was for the coverage we had already declined. Now the Uhaul manager sarcastically tells us that there's nothing he can do and that maybe we should read before we sign. This is deceptive tactics and is horrible business practices. We will never use Uhaul again

Kevin M. on

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WILLIAM J. on

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Truck was new and clean. Nice to drive a newer truck and not a clunker. Easy and fast. Would use again

Tom A. on

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People were very nice and it did not take long at all

Scott R. on

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Sharon P. on

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Larry B. on

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william e. on

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CAL L. on

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Always good service

bernard w. on

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Tim D. on

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He had to inform me I would not get my deposit back I like I was told. Not his fault