Customer Reviews for Elite Kreations

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elite Kreations

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Brigitte L.
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Just not sure a 30 dollar truck plus deposit total 7995 went to 106 plus change when i brought it back with proper amount of gas and made sure nothing was messed with and yes we figure 30 miles bug just not getting it ???

Alan A.
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Customer did not leave a comment.

fred B.
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Wasnt given the truck I asked for and wasnt allowed to re rent it so couldn't finish moving

Floyd C.
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Customer did not leave a comment.

Daniel O.
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Customer did not leave a comment.

Paul J.
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Initially I attempted to rent the trailer at U-Haul.com. I was told that the trailer I wanted to rent was not available locally. I was given alternate locations to rent. The locations listed were hundreds of miles away and some were outside the United States. I then drove to Elite Creations U-Haul in Jamestown NY where they had two of the trailers I wanted in inventory and rented one.

Linda C.
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Customer did not leave a comment.

Matthew T.
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As usual Elite Creations is right on point! So easy working with staff. They are friendly and aim to please! Thank you!

james C.
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Customer did not leave a comment.

Judith K.
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Customer did not leave a comment.

Lisa R.
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The owners were friendly, quick, and prompt. This is the second time we used them to help our daughter move and it's been smooth both times. I would highly recommend them.

Scott T.
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Customer did not leave a comment.

Brian R.
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They worked with me when I had to keep rescheduling with understanding and without complaint, even when I had forgotten to cancel and it was a few minutes to closing. They're amazing with details and follow through, even called me the minute they found an off-site truck which ended up being a 2021 incredibly clean 15 footer with only 1600 miles on it. If they couldn't have found another 15 ft and had to bump me up to the next larger truck, they said they would only charge me for the 15 ft, if I was bumped down to the 10 ft, they would reduce my fee to the cost of they model. They were great to deal with. My best U-Haul experience of all. Thank you for all your hard work on my behalf! I urge anyone needing a truck to contact them and have the same experience I did!!

Cordell R.
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Customer did not leave a comment.

Brian J.
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Great service

Barb P.
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Cordell R.
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Douglas H.
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Everything was very clean, smooth rental process.....the folks there were very friendly. AAA+++++

rebecca M.
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Be sure to allow your system to reflect that one should not be able to book a truck for 12:00 noon when the location are at lunch from 12-12:30. However, they were accommodating and a pleasure to do business with. I would highly recommend this location for Uhaul rentals

David S.
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Customer did not leave a comment.

leslie J.
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staff are professional and dedicated.. no confusion and very effcient!

bethann G.
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Great customer service. Highly recommend!

linsey J.
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They assured me there was a ramp on this trailer because I told them I was moving a piano. There was no ramp so it made it more difficult for the movers. I'd like a refund, thank you.

James R.
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Customer did not leave a comment.

Thien N.
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Cory O.
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Garth J.
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Mccrady M.
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Robert S.
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Jillian G.
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Cecelia P.
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No masks worn.

Kennedy T.
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The truck I had almost seemed like it was braking on its own. I would remove my foot from the gas and after a moment it would almost hault and jump. It was maintainable but made me a bit nervous.

TINA G.
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Customer did not leave a comment.

Amy N.
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Phillip B.
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David B.
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Pat P.
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The trailer leaked when we hit rain in our travels. It ruined some of our belongings.

Lisa A.
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Customer did not leave a comment.

Donna J.
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Michael G.
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They were very helpful and courteous when my plans changed. Much appreciated!

Jonathon A.
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Awesome customer service, awesome people quick easy and friendly! Nothing to improve on these guys are great!

Kevin D.
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Customer did not leave a comment.

john S.
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Daniel F.
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Coffee!😄

Kyle A.
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Everything was fine! Very simple process!

Terry N.
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Customer did not leave a comment.

Jason A.
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I did not realize there was a deposit for the truck. I ordered the truck online ... Entered the card information and no money was taken so I figured there was no deposit needed. Did not find out until picking up the truck that there was one needed. I suggest that the deposit be taken at the time of the reservation.

CARLOS S.
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the only thing is the I was over charger I have to pay 8 dollars more for gas but I make sure the when I return the truck it have more gas that what I had when I pick up the truck

Paul C.
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Customer did not leave a comment.

David A.
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Cost too much for what I needed it for

Todd S.
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Customer did not leave a comment.

Kevin M.
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Use Elite Kreations all the time. They do a wonderful job!

Grant O.
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The team at Elite made everything very easy.

Juli H.
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Disclose all costs. I was charged an after hours service fee I wasn't told about.

Donna J.
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No improvement is needed customer service at Elite Kreations  is excellent they are very friendly and helpful

Stephanie L.
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Customer did not leave a comment.

MICHAEL M.
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Everything was fine very helpful people and nice. Give them a 5. Thanks

James D.
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Make sure the equipment is in good working order. Other than that awesome staff!! They help out alot and there friendly!!

Jeremy B.
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They were the best!!!! They exceeded my every expectation. Every detail was taken care of. They were courteous and went out of their way to make everything go smoothly. No one could have ever made my u Haul experience better PERFECT

John L.
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Customer did not leave a comment.

Gordy M.
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More friendly

Katie S.
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They charged us 43 for gas and took a picture that was not true stating we brought it back with less gas then it had they lied. The trucks mirrors were broken and it has scratches all over the truck. The worker asked my husband to wait while he ran to the corner store for change for himself not for us. This is the worst experience we have ever had with a uhaul location and we rent one at least once a year sometimes more so disappointed

Ryan P.
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Customer did not leave a comment.

Ryan P.
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Wendy D.
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Macy L.
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Michelle K.
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Carol F.
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The staff was fabulous and flexible as our long distance one way trip turned into a no go.

Anne R.
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It was all good -- nice friendly people !!!

Dawn J.
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Customer did not leave a comment.

Fredrick P.
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Have them explain that when you rent somthing you have to return within 24 hrs not tell them if you have it here befor noonyou wont be charged another day. On top of that your customer service guy was beryvrude I will never rent a uhaul again and will be sure to spread the worf

david S.
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Great people great service !

Paul G.
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Everyone was unbelievably nice, would recommend to everyone I know was just over all a wonderful experience

Alan A.
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Customer did not leave a comment.

William G.
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Patrick R.
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Brandon A.
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The inside of the Uhaul smelled like animal urine.

Jeffrey M.
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Customer did not leave a comment.

james R.
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The guy checking me out really doesn't no the system, it took over a half hr to pick up even with the self check in. Trailer wasn't the size I reserved online got a smaller one when I picked it up, the actual size wasn't even close to the size advertised 5'x9'. Really disappointed

Cheryl B.
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Friendly and efficient staff, appreciated the help with the car dolly, will definitely use this location again.

Rebecca P.
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Karina J.
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Nichole E.
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John G.
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Nothing, great as is!!

Zachery S.
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Fast/Friendly service. Would recommend to anyone in need of moving services

Tina B.
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Customer did not leave a comment.

jason K.
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Customer did not leave a comment.

james R.
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Worker seemed to have difficult time using computer program, took over 30 mins to get trailer.

China K.
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Customer did not leave a comment.

Sara M.
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Customer did not leave a comment.

Connor R.
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The truck was just what i needed to get my stuff moved.The staff was excellent! I will recomend this location to my family and friends for sure!

John M.
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Customer did not leave a comment.

helen N.
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Customer did not leave a comment.

samantha H.
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Great customer service prompt response and service zero complication

Beth M.
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Nothing continue to be awesome

Paul J.
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Customer did not leave a comment.

Andrew P.
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This part has nothing to do with the place I rented from. But I can say in the future I will never use Uhaul ever again. I have used uhaul many times throughout the years. Uhaul charged me almost 400.00 combined with all the charges made to my debit card. You're company has caused my account to be overdrawn and has incurred me over 100.00 worth of bounced check fees and also made it so I am now unable to use my checking account to pay my electric bill and my cable bill. This is because you caused my automatic check payments to bounce. So not only do I have the bounced check fees at my bank but now I have returned payment charges on my utility companies. That today my cable was turned off for non payment and I had to borrow money from my mom to have my services turned back on. Since you're company made my payment arraignment null and void because my checked bounced. So due to that I had to pay my entire past due amount and my current bill due to what you guys have done to me. Not only that I tried to submit a picture yesterday of the gas gage because it was not on the mark the rental place claimed it was on. So my son sent me a picture and when I tried to go back into the link that I was told to use by the place I rented the uhaul from it said the link had expired and I could not use it. So on top of that you're company charged me 100.00 for gas! Are you kidding me right now! There in noway possible that we used 100.00 in gas we went 4 blocks during the move 1 time and then took the truck back!!!! Are you guys out of you're minds? The gas I hope was made out of gold!!!! I am so dissatisfied over my service this time that I would rather if I move again just use a truck and make 20 trips. It would be cheaper then this mess I just went through. Then I call Uhaul today and talk to a lady on the phone who was rude. Not only that but all but in the words pretty much calling me a liar about all the charges to my account and saying they only put 1 PENDING CHARGE on my account for 168 and some change!!! BOLD FACE LIE COMING FEOM HER MOUTH!!! I have the proof right on my phone in my banks app the date and time for every charge you're company pretty much stole from me. I can tell you this NOT ONE of the charges made to my bank account was in the amount of 168 amd some change!!!! So what uhaul is going to steal more money from me? Also NONE I REPEAT NONE OF THE CHARGES ARE PENDING CHARGES THEY ARE ALL CLEARED THROUGH MY ACCOUNT!!! I have already spoken and been to my bank and they have told me everything. So I would like to know how in the HELL are supposed pending charges going to drop off in 3 to 5 business days when they are not pending? Also why do I have to wait for money that was stolen from me by UHAUL!!! You sure as hell got over 400 in money from me all at 1 time and did not have to wait 3 to 5 business days!!!! I WILL NEVER USE YOU'RE COMPANY EVER AGAIN

Michael K.
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Customer did not leave a comment.

Jeffrey C.
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Customer did not leave a comment.

Russell B.
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Staff was exceptionally helpful

No reviews have been submitted for this location.

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