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Joseph d
Customer Reviews for Elite Kreations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called to asked when the trailer would be available for pick up, and I was told anytime on Friday I showed up at 1:30 p.m. The gentleman was working with another customer and asked me to have a seat(no problem), after about 10 mins they finished up and left with their equipment. I had expected after he buttoned up the paperwork to be taken care of myself, instead his phone rang and he left his office locking the door behind him. There was no communication with me whatsoever, and after 15 more minutes I asked an employee in his detailing shop if he knew where the gentleman went. He said he had to run to Lakewood and would be back in about 15mins. I waited there until 2:40 PM when he finally showed back up, over an hour after I arrived. No apology, no explanation, and he tried to tell me that my rental was for a round-trip. It was a one-way rental and at first he didn’t think he had any trailers available. But after a couple minutes of debating with me, he found one and I finally left after 3 o’clock. I understand people get busy and businesses need to keep running, but communication is key. Leaving a shop without communicating to waiting customers and then debating with them when you get back an hour later about what their rental consists of, is not good business. I will definitely be choosing a different location if I ever travel one way to or from Jamestown New York.
Lance WNo improvements required.
JOHN AManager was nice and easy to talk to, the workers were fast and efficient. They just needed some general information and I was in and out of there fast! If I need a Uhaul again, I know where to go!
BRIAN SI feel that the rate advertised is what should be paid, but the insurance, mileage and fees doubled our price.
PAUL ANice man. Easy experience.
HOLLIE AThe owner treated me like I have already done business with him before. It was my first time. I will return. Have a great day.
Rick WMy original drop location was closed and wouldn't call me back . Call this place and was very happy with them
RANDALL AThank you Robert!
GREGORY AGood customer service. On point with the reservations. Will always rent once again.
JOSE LNot scamming people out of money. They took 100 extra out of my account than what I needed to pay. And then proceeded to overcharge me on top of that. Never again
ANTOINETTE WGreat Service!
DANIEL HThe Owner and staff were very friendly and knowledgeable about the equipment and rental services. If I need the service again I'll definitely go back to them.
JOEY WEverything was excellent !! Thank you ...
MIGUEL MActually I have no complaints about anything. They were very friendly helpful and understanding .
THOMAS JThe service here has been and currently is excellent.
RUSSELL PGreat experience!
ADAM CYes
BARBARA BIn and out good service
JOSHUA GEvery thing was perfect and I would come back again ty
GARY LExcellent, prompt, professional. Highly recommend.
DOUGLAS RI've rented U-Haul trucks throughout the United States and I'm happy to say this is UHAUL's finest location. Everyone there was super friendly and helpful. I got in and out very quickly though I would have been happy to stay and have a beer with the owner if possible.
JAMES WThey were so very nice, helpful. Would absolutely return for any moving needs.
LACIE JFriendly staff. Nice experience.
TIMOTHY VNot a thing.
TAMMY JGreat customer service.
TINA LSuper friendly and personable. The process was efficient and the vehicle was clean. I was in and out in 10 minutes.
STEPHANIE MTrailer was waiting for me when I arrived, exchange of information was quick and I was on my way!
THOMAS JEverything went quick and easy and I was on my way couldn’t ask for service
MERLE DGood people
MELINDA AAfter connecting the trailer improperly the first time this last week of renting and burning out my wires, I decided to do it one more time.. this time they only had one wire source and couldn't mess it up.. if you do go here.. be sure to watch what they do when connecting the wires.. I've always found this location to be very easy to rent from, and dependable until now.. I'll be more careful next time I rent from here when Mark is connecting the wires.. they worked fine before they were connected by him.. and didn't work at all on the van after he connected them.. Just a word of caution.. Thanks for being there when I needed you.. and thank you to my son, who had his vehicle with UHaul connectors this time..
CASEY OVery forthright. Courteous. Helpful. Knowledgeable and he told me ever that I should of told when I picked up in Butler.
STEVEN HHave trucks at the location requested by the customer and not 90 minutes away from the store requested and do not wait until 48 hours ahead of planned pick up to say the truck is ready but 90 minutes away so customer doesn’t waste 3 hours getting equipment.
Joshua KElite Creations was excellent to work with , excellent customer satisfaction. Would recommend Elite to anyone looking for U haul services .
RICK JExcellent service thank you
JUMA ANot a thing. Service was excellent.
ANDREW J5 stars thank you
ANDREW SEverything was perfect. The magaer called me the second I announced my arrival on the app. Everything was ready to go, the price was fantastic, and they even folded the blankets and put out some trash for me. That was going above and beyond.
CHRISTOPHER KVery professional and kind. My rental experience overall with this location was the best experience I have ever had with my numerous rentals. Thank you so so much!
HOLLIE KRobert was a great help. He’s thoughtful and kind. He rates an 11 on a scale of 1-10.
Greg GOwner was very accommodating to our needs and timeline. Only room for improvement would be if we could do hook up and dismount in the parking lot, but that would not stop us from using this rental location again. In fact, we reserved a rental across town, got very poor service at that location and came to Elite Kreations instead, and will continue to use this location for our future uhaul needs. We were very pleased with the service and accommodating expectations at this location.
MICHELLE AExcellent service and customer satisfaction. Would recommend this site to anyone wanting a U haul service or product !!!
RICK JThe right outside mirror could not be adjusted to see the traffic behind me on the right side, on my 10' U-Haul. I had to stay in the right lane on the thruway as I didn't feel I could tell when I past another vehicle so I could pull back into the right lane.
Rick TNothing. Everything went well.
Melanie JThe owner of this rental location was extremely helpful. I have rented several times in the last year and if I need to rent again, I will definitely use this location.
BRUCE MExcellent service. I highly recommend.
Marygrace GDo not change a thing
dan dThe lock box was difficult to get to work. Very time consuming and frustrating! We had to wait and talk to a haul worker before we could even get the key. The process took over a half an hour.
Jordan Sexcellent customer service and friendly :)
rick fBest customer service ever
Jarod M