better signageJoshua W.
Customer Reviews for Elkhorn Outdoor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MELISSA V.
Customer did not leave a comment.RASHAAD H.
The staff were very nice, understanding and helpful I needed to extend my reservation and without hesitation they were available and willing to help me. The truck was well maintained and clean no issues and I will be definitely returning to them when I am in need of another truck rental ðŸ‘ðŸ¼.SHERRI H.
Have a better selection of equipment at this location.JEFFREY P.
Customer did not leave a comment.Terressa G.
Customer did not leave a comment.Kedesh H.
Customer did not leave a comment.anna Y.
Customer did not leave a comment.TODD H.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.taylor H.
Customer did not leave a comment.SHERRIL C.
We had a problem with the driver seat and middle seat. The driver seat was stuck in one position and the middle seat would not stay put. My daughter had a bruise on her knee the next day. The store staffs are nice and friendly though. I would still recommend this location. Just check the seats first before you go.John B.
Great people and great serviceMike G.
Customer did not leave a comment.Mary S.
They showed the best of ProfessionalismClarence L.
Just make sure all locations lobby is kept clean. Th 1 in Willits was not clean. I was a mess when you walk in.ELIZABETH S.
Great service thank youDanielle C.
Always friendly service and helpful when needed. The moving service was also excellent and such a good idea!Donna P.
Customer did not leave a comment.Branden P.
Not charge me double what i was supposed to be charged, not be late giving me the keys and running down the time i had scheduled, not charging $84 when i only used it for a few hours when i was told it would be $40Bentley J.
I will never rent there again and I will let all my Community people around the area too I Gust the old white guy he doesn't like Asian peopleKao Mend S.
Customer did not leave a comment.Tammy B.
Customer did not leave a comment.Raul G.
I'm completely upset with my rental experience. The location screwed up on my reservation and then reported that I left the vehicle with less fuel than when I picked it up. I added more fuel then the level I received the vehicle. I was charged for fueling cost.Anthony B.
Customer did not leave a comment.Gloria E.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Nikita V.
I had initially ordered a hand truck. When I went to pick them up I was told they didn't have any and I would need to drive some distance to get one. UNACCEPTABLE!! It would have been nice to know AHEAD of time or the hand truck delivered to me.Lisa S.
They did not tell me about gas. When I pick up unsullied the gas only One quarter tank and when I bring back have three quarter tank. If they would tell me I would save about $30 for the gasKao Mend S.
Thank you the rental wasn't costlyPHOBE C.
The old man is cool!!!!Ixchel G.
Brand new vehicle with 70 miles. Very friendly and efficient rental personnel. This is a neighborhood small business/store that also rents vehicles and I would highly recommend this location to help support the local economy.TROY B.
Friendly Attentive Curtious Accomadatingtheresa S.
Customer did not leave a comment.Stephen O.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Barry T.
Tim is friendly and always ready to help us with our truck rentals. Highly recommend!Robert E.
Keep it just as it is.Raymond M.
Customer did not leave a comment.Renee J.
I found the guys at the U-Haul rental on Elkhorn and 20 th extremely easy to deal with and friendly and very professional had an excellent experienceSeamus H.
Great customer serviceRoger C.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Jacob A.
People were nice and friendly, but not as knowlegable as they should be. Also did not show me how to use the truck. (Lights, mirrors what type of gas, or explain the difference between "after hours and late fees).Wanda M.
very nice people there.Gary C.
My only negative comment was that I ordered the trailer several weeks in advance for a convenient pick up location for me, I was moved 3 time s and to a location 25 miles from one way.Shawn M.
Customer did not leave a comment.anne F.
Customer did not leave a comment.Janet G.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Margaret B.
Returning the truck was not for from my home that made it less stressful for me. Before I would've had to go cross town. Thanks again, Mary O'NealMary O.
The truck was dirty, it felt as if the transmission was slipping, and struggled to drive at times..Amber C.
Customer did not leave a comment.John D.
I was overcharged for equipment that I never received, the cab was dirty... I'm still waiting on a response to my complaintAndrea S.
Customer did not leave a comment.Carol Ann P.
Customer did not leave a comment.Steve C.
Some of these comments apply to Uhaul in general, and others apply to this specific location. My experience with both were quite disappointing. Uhaul in general: I made a reservation 2 months in advance to rent a truck for an in town move. I received multiple emails and texts confirming and guaranteeing my reservation. 2 days before my move I got a phone call from U-haul informing me that my truck would not be available in the town I rented it in and I would have to pick up my truck at a location 30 minutes away. When I got that phone call I made it quite clear that I was unhappy. The best Uhaul could do was cover the mileage. I was extremely disappointed. Moving is no small task and the moving truck is a critical component. I was lucky that I had the flexibility to spend an extra hour on moving day to shuttle a truck back and forth. This location in particular: Pros: Open super early. Friendly and helpful staff. Cons: This location is primarily a small bait and tackle shop that seems to rent U-hauls on the side. When you walk in it's a big shop but most of the shelves have one or two items on them and the place reeks of stale cigarette smoke. I had reserved four or five packages of moving blankets. When I arrived and we looked at the reservation the staff informed me that they only had 1 pack of blankets. He was kind enough to comp them, but that didn't change the amount of furniture I was moving that needed padding. The truck itself ran fine but was pretty beat up and we spent a few minutes walking around adding damage stickers to pre-existing damage. There were a few places on the side where repairs had been made with what looked like duct tape. The exterior was also quite dirty although the interior was fine. Tl:dr U-haul in general makes promises and guarantees they don't deliver on, but they'll comp the extra miles if you complain. Elkhorn Outdoor sports has nice folks working there, but it's a bait and tackle shop first and U hauls are a side gig. I have no doubt they have the best fishing advice of any Uhaul rental in the area.Norman W.
Charge the same amount to the customer as they are quoted when they reserve the equipment online. Do not switch locations of picking up equipment with checking if it's ok with the customer first. Make sure the vehicle is clean so customer can at least see out of the window in order to driveTracy H.
no public restroom. Dirty shop. Middle of no place out of my way. Clean the store. Provide restrooms for your clients.Micah W.
Customer did not leave a comment.Kathryn S.
It's a weird location (a bait shop), but the two gentlemen assisting me were wonderful. I'd go back just for them.Selene C.
Thank you for your service.Silvino T.
truck was very dirty, windshield was so dirty we could not see through it. transmission fluid did not register on dip stick, oil was 2 qts low, windshield wipers were rotted and shredding. pick up location to us to add what was needed and submit receipt for payback. trailer was located in empty lot next door and no assistance was offered. thank goodness we were able to hook everything up safely. Truck ran fine once we added fluids and replaced wipersMarilee K.
I was charged an extra 18 dollars for gas but I filled up the tank to the amount I was instructed to. I have a picture of where I left it that I showed the gentlemanamanda B.
Shorter wait times and first come first serve instead of my friend is here I will take care of them first and all others waitJose M.
It appears that information available on a central dispatch is almost never accurate. Would suggest the local numbers for each yard do their own dispatching. Having a area dispatch as a backup is a better alternative. I had to re-call u-haul a number of times stressing-out and waiting in line a long, long, long time. U-haul =0, 205 E. Cypress=10gene M.
My dad and I enjoyed the country atmosphere and the owners were great conversationalists, very professional and down to earth.VENESSA L. D.
The team helped us load and secure the car for transport to Seattle. Great service! Thanks for the helpDylan P.
Everything was perfect! Customer service was excellent. Nice, warm and friendly.YVETTE V.
Tim opens up at 4:30 AM VERY CONVENIENT and ACCOMO- DATING His boss Tony at the Watt Ave Store moved Heaven and Earth to help me out and get the trucks I needed on 2 separate dates The satellite store on 20th and Elkhorn with the EARLY OPEN is GENIUS!Dan H.
Problems getting the computerized system to accept inputs from the agent. Pick up was not an efficient process. Took longer than it should have. I was not informed the trailer hitch required a 2" ball instead of the expected 2 5/8" ball I brought. Agent was very friendly and helpful and directed me to nearest Auto Zone to purchase what I needed. U-Haul rental is a side job for the main business of the agent. Equipment functionality was excellent, pulled like a dream.kevin B.
Customer did not leave a comment.Carlos E.