Very friendly and professional team! Everyone was willing to help and answer any questions I had. I accidentally left my keys in the U-Haul, and despite the rain, the lady in the office kindly kept them safe for me. One of the technicians, Chris, also took the time to explain how to properly secure the car dolly. I highly recommend getting your U-Haul from Elmer’s Auto Repair!
SERGIO L
Customer Reviews for Elmers Auto Repair And Mobile Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for a extra day while I returned it the same day!!!
Griselda RImprove the app. I could not complete registration on the app, as well as the completion upon return of the truck. Neither could be completed in the app, and that was troublesome and disappointing. Upgrade the app capabilities for a better user experience.
TROY HI clearly confirmed to the person assisting me at the location that I’ll be dropping off the truck at a different place, and still they did not mention that in the pickup details and not I am charged an extra 200$, this is totally uncalled for and not fair.
SIVANANDH TCheck engine light was on and fuel gaged bounces gage is off
DAVID OGreat customer service
JOSEPH AWas initially charged for 2 days for a 1 day rental. Also, charged for premium insurance coverage during the transaction. I was not informed nor given a choice of coverage. Won't be going back to this location again. What a shame.
Stan CWe reserved a hand cart and when we went to pick up they said it was already reserved for someone else. The guy was an asshole. I would never rent from them again. Fuck that guy.
David SNone
JOSEPH MThe most insulting experience I ever had due to the rudeness of the store employee, who appeared more concerned about closing up shop than helping a customer in need.
KAILASH DNothing
Joel CWorst location to maintain trucks very bad and they understand or maintain proper paper works. If you complain about something, they’ll just say take video or photos. You’ll be over charged for this location. The truck was so bad, people dare to sit in the driver seat. Not even 1% safe or good to rent trucks at this location
Revanth kI had a very short interaction with the manager at this location, but he was very friendly and helpful. I will definitely use this location again as well.
MONICA SThis location was 25 miles from our destination. I'm sure we drove by many U-Haul locations to get to this "hub" which was way out in the countryside. Very frustrating. The people were nice and also wondered why we had to go so far to return the trailer.
Samuel C