Customer Reviews for Emerald Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emerald Auto Sales

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THOMAS M.
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Ronald W.
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David D.
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The cab, the ramp, and the back of the truck was tracked with mud. There was no attempt by Emerald Auto to clean the truck before letting it out. Then while driving, at one point, a beer bottle came rolling out from under the seat which had it caught under a gas or break pedal it could have been a disaster. You should drop Emerald from your list of providers.

RICHARD T.
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robert H.
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I'd like the opportunity to purchase one of these car trailers I rented after it's removed from service. Can you give me any direction on the possibility.

Daniel B.
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U haul signage would be nice. There was none to be seen anywhere, to the point where I had to make a return trip because I didn't see the trailers at first because of all the cars around the lot.

Marion C.
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Hadi H.
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Michael B.
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Stacy E.
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Victor B.
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Michael M.
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DAVID B.
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Edward G.
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The location people did great. But your on line reservation needs lots of improvement.

James R.
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Truck was not clean! Interior had slight odor from previous usage by a smoker (Cigarette smoke odor). Truck was showing an error related to the fuel cap. Location manager said he was a U-Haul repair facility, but his diagnostic equipment would not test that large of a truck. Was informed by him he looked the error up online and it should clear within 20 miles. The error never cleared. The truck constantly pulled slightly to the right requiring extra attention and driving effort.

Dale R.
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JOHN Y.
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Mr. Lawrence and his staff were friendly and helpful. The truck was clean and easy to drive. My experience could not have been better.

Roland W.
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Drenda B.
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Tim B.
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I dropped off the truck at night after the business was closed. Used the 24-hour drop off.

Glendon B.
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james F.
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Candace B.
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Candace B.
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WES J.
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MICHAEL R.
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alex B.
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First location was not even a uhaul location that I was sent to and I specifically told them the best location to drop

Frank D.
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Emerald Auto was fantastic and took care of all my needs. The truck was new, 14000 miles on it and ran like a charm.

John T.
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Nothing. Great service; friendly personnel and excellent value!

Darrell S.
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Johnnie A.
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RON B.
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Vernon C.
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Make sure representative know what they are doing. When they processed my rental, they authorized the estimate to charge my account, as well as charged me for my actual use!

Richard J.
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JOSHUA B.
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Wankda K.
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Include handtruck without extra charge.

Chuck J.
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No complaints

April M.
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Power locks on the truck Power windows

KEVIN H.
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Wilson P.
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Greg S.
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Charlie F.
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Rick M.
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Herman B.
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Charles K.
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Alejandro F.
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Cindy F.
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Everything was smooth and timely. Couldn't ask for anything better

LAUREN T.
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francis W.
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The vehicle I was given turned out to be in poor operating condition and had to be replaced half way through my trip

Bill W.
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drop off was not open during the hours listed. but the equipment was excellent . would use again.

Herman B.
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Kevin B.
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Nothing, they were fantastic and very accommodating to my changing needs. I had to make several date changes to my equipment pick up and the took great care of me.

jason T.
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Dan T.
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Josha J.
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George B.
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Michael Z.
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SHEILA R.
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VERONICA B.
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herman B.
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shane G.
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Duncan M.
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Julie C.
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stephen R.
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Michele B.
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The place was closed when we went to turn in the rental on Saturday at 3:30 pm., was unable to talk to anyone about some questions we had about the rental.

Mark C.
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chester M.
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MORRIS J.
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The trailer was great but upon arrival at my parents house we found one of the rollers on the appliance hand truck was broken. Waste of money to pay rental fee for that.

SHAY P.
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The site managers suggested that we pick up the trailer after the truck was loaded and they would assist in loading my 78-year old father's van safely onto the auto transport. When we began to unload the van at our destination, we found that the right front tire had never been secured. I was alarmed that we had been put in a safety-compromised position.

Loretta S.
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korysa P.
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I dropped the U-haul off after hours, but I was confused as to where to park it.

Don G.
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The tires on the truck were not balanced and the truck needed an alignment. This made the 1000 mile trip miserable. I was miserable with the severe vibration.

STEPHENIE W.
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Friendly staff service was great

JULIA C.
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Darrell C.
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Smooth, easy rental. Great trailer!!!!!!

ivor E.
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AMANDA W.
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JAMES H.
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John K.
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I have only the best comments related to the actual pickup location. However, the reservation location of Eastside Auto (337 Sullivan Street, Greenwood) was totally unacceptable and should not be a UHaul franchisee. The facility is poorly located, and appears unsafe. The location was NOT open at the reserved time and had what appeared to be a permanent notice to call a number for pickup or drop off. A Call revealed that the owner would not be available until two hours after the reserved time. He made no apology and blamed a computer error. I was able to get a rental at another location. Overall (apart from this location) my Uhaul experience was very favorable

JAMES H.
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Absolutely nothing. The staff at this location are always friendly and helpful.

JOE G.
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We made the trip in two days. We had to rent the trailer for 4 days. We were under the impression we would get money back since we did not use the 4 days. I actually think that is an unfair thing to do to people. Why not rent it to people for a couple of days, and then charge them for additional days?

JAMES H.
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I have used this location several times and always find the staff courteous and accommodating.

James H.
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Customer did not leave a comment.

STEPHANIE S.
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Trash in truck, air conditioner didn't work, wrong size truck

PAMELA T.
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WILLIAM K.
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MARY B.
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TERRY D.
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THOMAS R.
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THOMAS R.
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CARLA G.
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DANIEL VERNE E.
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TOM A.
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DEMOND H.
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EDWIN L.
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Do not tie knots in my safety chains.

RODNEY S.
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craig D.
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Todd and fletcher are great guys...

tuneaka C.
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David P.
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rhonda G.
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No reviews have been submitted for this location.

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