Customer Reviews for Emerald Sea Diving LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location office was closed as I arrived around 3:45pm. I called the phone number and the gentlemen identified as the man incharge and then proceeded to say ”I am not at the location, what do you want me to do?” Which was a bit shocking especially when I was helping u-haul with delivering a trailer for them. Then I proceeded to say, I am from Canada and in Portland, as a visitor I have no option to keep the trailer and truck for another day. Only then the gentleman proceeded to say that there is a lock box and the keys can be dropped off with the truck and trailer. Wish he would have started the conversation with a helpful solution. That said. Everyone else was very helpful.

Rating:

5.0

The proprietor did a fantastic job of explaining everything and was wildly helpful!!

Rating:

5.0

Everthing was so easy and streamlined. Love the easy online via the app return. Fantastic! Will definitely be a customer again!

Rating:

5.0

U-Haul is overcharging me for fuel. No resolution at this point. Don’t recommend.

Rating:

5.0

The owner Herman, could not have been more pleasant and genuinely kind and helpful. He removed stress from this move which was so so so appreciated. THANK YOU’

Rating:

2.0

I've been to this location twice within a months span and each time was questioned what I was doing or using the truck for (first time was a red flag but it's a convenient location for me so I let it go and disregarded it). I have never been questioned like that at any other U-Haul location ive been to, which leads me to believe it is not standard procedure during the pickup process. I was also given passive aggressive and condescending tones upon returning the truck about the floor on the driver and passenger side being dirty with some mud, which is when the question came from the gentleman regarding and I quote "what were you guys doing with the truck" in an as previously stated condescending tone as if I was speaking with my parent. Mind you it was raining most of the day, so obviously if someone is moving and unloading items while it's raining, there are chances of mud tracking inside the truck on the floor. I didn't have time to replace the gas which is fine because I had money to cover it as well as the whopping extra miles I used which couldn't have been much because I counted the estimated mileage of my trip. So with that being said, I honestly would not recommend this location at all to anyone I know, especially anyone who is of color. I've lived in Portland my whole entire life, SW Portland for about 15 years and I've never experienced such horrid customer service and unprofessionalism in my life. -PS whomever is responsible for marketing may want to expand and get a bigger sign. My husband and another reviewer it looks like could barely find the location.

Rating:

5.0

Incredibly helpful and made it a pleasant experience. Highly recommended!

Rating:

5.0

Very friendly. Thanks

Rating:

5.0

This is the best U-Haul experience I’ve ever had. They were very friendly, I needed to make several last minute changes and they were quick to respond and work with me to ensure a successful move.

Rating:

5.0

This guy is great!!! He will prosper.

Rating:

5.0

Better signage would be helpful, located behind several buildings and not visible from Beaverton Hillsdale Highway(main thoroughfare). Herman very friendly and helpful.

Rating:

5.0

Helpful and no problems

Rating:

5.0

Great equipment, friendly personnel, couldn’t be happier.

Rating:

5.0

Nothing. Just want to give a shout out to the guy running the show at this location. He was so great. Helpful and kind.

Rating:

5.0

Awesome customer service.

Rating:

5.0

10/10 Experience! Herman is both professional and kind. I will definitely rent with him again and am telling everyone I know!! : )

Rating:

5.0

Owner went above and beyond to provide excellent service!! If I ever need to rent a U-Haul in the future, I will be returning to this location to rent.

Rating:

5.0

The check-in and pick up process was very easy and the employees were extremely friendly.

Rating:

2.0

had trouble finding the place, maybe a street sign would be helpful. parking lot is a hot, tight mess. Then my favorite part, none of the equipment i selected was in the truck. drove from location to my apartment and then had to drive BACK to the fucking location to get the equipment. Put 15 fucking miles on the truck running around because the lazy fuck at the desk couldnt be bothered to do his job. wasted my fucking time and then Oh geee ...at the end of the fucking term i was 20 miles over my estimated mileage. dude was lazy, argumentative. You assholes are smoking crack if you dont think im going to shit on you every chance i get if i ever get asked and personally ill never use uhaul again. fuck you

Rating:

5.0

Great experience 👍 😁

Rating:

3.0

This cost way too much and I won't be renting again for local needs for this reason.

Rating:

5.0

It was an absolute pleasure renting from this new location. Best customer service, genuinely kind and helpful. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Great location and customer service.