I was not aware that I was supposed to return the truck to this exact location, otherwise I would have confered with the contract. The man behind the counter (processing the rental) stated that it was his fault for not confirming it. He also stated that he thought about calling me later to confirm but didn't. I was charged an extra rental day even though I did in fact drop the truck off at another location in the day intended. I don't think i should have been charged the extra day, especially when I technically did drop it off at another UHaul location on the day planned.
Judy G
Customer Reviews for Emilies Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store we rented from was really rude and disrespectful. Called me a liar. I don’t understand the point of us having to threw the app and take pictures of the whole vehicle and the mileage and fuel, but they can still turn around and try and charge you for fuel you didn’t use. Then tells me he has no record of my photo, so why do I have to go through this picture taking process if it helps me none?! Bullshit guy behind the counter. Slow as heck and rude and gets to overcharge. Store inside is disgusting.
Cynthia O