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RASHIDA P
Customer Reviews for Empire Masters LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with this location was EXCELLENT! Kerwin came in early before opening to unsure I was able to get the truck. He was so kind and helpful!! Even called me and checked in on how things were going and to ensure that he would be there to help me. I had a bad experience reserving online and I was worried about the process but Kerwin made it easy! He deserves a RAISE and RECOGNITION for his dedication! Great customer service!! Thank you Kerwin!!
Ruby SGreat personal service when we returned the truck. 100% recommend
Nancy SWas charged for miles that I did not put on the vehicle
ALLISON AThe 2 people that I had contact with were great!
JEFFREY WContinue treating your customers respectfully. Thank you
Stephen HContinue to be friendly, and approachable. Thank you
STEPHEN HKerwin was absolutely great. He made the experience smooth and effortless. Excellent employee.
YOLONDA SIt is in a very rough section of town. The staff were nice and did a good job, but they were late when I picked it up and dropped it off. When I picked it up they were supposed to open at 10 am, but I was waiting with two other parties till 10:15 or 10:20. When I dropped it off I purposely waited until 11 o'clock and no one was there. I ended up, dropping the key off in a dropbox and calling that afternoon to make sure it had been handled and it was. Also, I had requested online for blankets, a tow dolly, and furniture carts, but did not have any of those items.
MICHAEL JAnderson drop off easy transaction.
Thomas PGreat service and friendly.
Deondrick CVery courteous staff and very helpful.
James FThe site is a run down, the parking lot is very small and the individual working there offers no help bc he is so obese he physically can’t do anything. He was polite but couldn’t help. I asked to use a small jack and he said it was stolen.
JEREMY HUnclear pricing the price at reservation did not match the amount charged
John TThe equipment was available as scheduled. The staff helped hook up the trailer and were quick to help me disconnect when I returned the equipment.
PATRICK DThe POC advised me that safe move is mandatory which I was later advised by customer service that wasn’t the truth I hate that so many deceptive practices take place at our local businesses I hope this retailer is corrected
WHITNEY HHave some hand truck
BETTY LA $30 fuel charge is excessive for a 2 gallon purchase of gasoline.
William BI was supposed to pick up the Uhaul at 10 am when they opened. They did not arrive to open the store until 10:20am. He had the key in a lock box with a code outside. However, that was never communicated to me and we would have had no way to know that. The tire pressure light was on when getting in the truck. I asked the gentleman and he seemed unbothered and said there was probably just a malfunction with the sensor.
BRIAN DOwner of the company showed up 30 min late for my appointment. Didn't do a walk around of the vehicle. Just handed me the keys. Cab was dirty with a cigarette butt in the cup holder.
Julius BGive them a raise
IBREHIM HThe folks were pretty helpful. I had a hard time backing the trailer and the gentlemen came and helped me, basically removed the trailer and guide the trailer into the parking slot. The guy inside close-out my ticket and that was it. I did call ahead to find out the hours and if I was able to drop off the trailer before the due date. Easy & quick.
CHANTHY HIt would help if you have someone professional working at the location. It would also help if they actually were there on time and had the items that were paid for during the time of the reservation.
Reggie NFast service
April SNo signage about where to park it. Went in to find out where to put it, and was told over on the side. Didn't ask who I was. I insisted on some form of proof that I actually returned on time. That was sent ok. I went outside to park it , but this area is on a slope and was afraid it would roll. Also could not get hitch off ball by myself so went back in for help, which was then provided. I have rented many times from UHaul and usually very clear where to pull up, and usually they come out to help or they unhitch for you, and don't have to ask for receipt. Return was ultimately ok but not like all the other facilities.
James BService person did not know which vehicles were parked in which locations. Identities on the key fobs do not easily translate to identifiable markings or plates on trucks. Vehicle cargo bay floor was strewn with broken glass and metal shavings. Vehicle rear roll-up door would not stay in open position. Vehicle only had ~50 miles of fuel in it when received. Service person was polite and helpful. Return of vehicle was simple and straight-forward.
Herbert TWent to the first location on liberty Hwy and they tried to charge me $230 for 7 miles and 4 hours so the owner canceled my reservation and told me to find one elsewhere so I was 2 hours late starting the job I had
CHRISTOPHER CI never got my deposit back I paid over $154 for the truck and I brought it back a couple hours after I used it the same night and we swept the back of the truck put gas in and I did not get my deposit back back onto my card My name is bobbijo hudgins I'm very upset I should have received it back on my card and I haven't
BOBBI JGreat service great vehicle
EARNEST NGreat customer care and friendly staff. We had no problems with our truck picking up and dropping off.
Katie BHad to clean inside of truck it was covered in motor oil
George OTeach employees how to hook up trailers, said if i came back by a certain point, I'd have assistance then they were like I'm the only one here so you've got this right? No I don't have this, it's why I'm here with plenty of time to get help. Put a note and lock the doors if you have to, you said be back by 8 and I was there at 7.
KAREN BVery helpful....
MARY AThe drop off point in Anderson, SC was very tight parking but the staff were very friendly and helpful. Great experience from both locations.
Carlie CThe only miner thing a dolly was left truck, that l did'nt request. I.texted your customer server. to ensure l was.not charged, but l Uhal did not reply to me. When go to my location the store was closed and l had to wait 20 to 30 minutes out side. l call Uhal they called store. They finally open the door..
CARSANDRA HVery sketchy area and the person just took the key and told us we could leave but they were also working a register at the grocery store and seemed like they would forget about the key.
ARIEL BSmall and tightly packed parking lot. They did move the truck around for me though, so that was nice.
JOSEPH VSee my previous review. Almost forgot, I had to pay an extra $100 dollars to drop the trailer off in Anderson instead of driving 40 miles to Greenville, SC.
WARREN HDiscourteous. Not helpful. Parking area was junky and did not have room to properly park trailer.
RANDALL WCX person was friendly at time of rental. Scheduled me to Drop off location was conveniently located near my house. Truck was in great shape and clean.
Nikolaus RNothing. It was great!
RICHARD RThis place was in a bad neighborhood and the place was sketchy. We were also told on arrival there wasn’t a truck but then one was found.
SCOTT HMake sure the inside of truck is clean. The truck had ants in it.
CHUKI PCustomer service and experience was excellent.
TITO PCall me with a number so I can send you the pictures, I took at pick up. My number is 8649182289
JAMES BNo improvement needed. This is definitely the place I will go next time ⭐️⭐️⭐️
MADALYN TThe location was understaffed. There was an extremely long line, the parking lot was chaotic, the employee was very helpful but he was just one person doing the job of multiple people.
Kaitlyn BI still need help - because I am over charged, I returned as it was with no damage - they charged me $84 which I need a refund. You have the worst employee/attendant there. they don't check with with you. the mileage number was is incorrect, I told the need to fix it, I gave them a picture and they sent me a text that they will take care of it when I get back and they did not. I have a proof. There is a serious issue here. Originaly I requested a different location, your system keeps sending me to that location, which I know location is not safe
BEREKET TService your Trucks. Mechanical issues.
FERNANDO HBetter customer service
Michael KThe customer service rep was very nice. The truck was clean and the size requested was available and easy to get to and park when returning. We were however overcharged. We made sure to have the vehicle returned 15 mins before due time- however it wasn’t entered into the computer until 4 hours later, charging us for another day. Plus our deposit was not returned or noted on the final receipt. I did call customer service and they opened a dispute. Still waiting on the results.
Holly RVery nice little store. The people were also great and very friendly.
NACOLE TExcellent staff, very simple to utilize truck share for pick up.
Jason DIt was not a safe place to go. There was a man high and laying on sidewalk in front of store and others that obviously were intoxicated walking around. Not safe at all.
LORI F