jehad A.
Customer did not leave a comment.
Customer Reviews for Empire Tire
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Empire Tire
Annette S.
I reserved moving blankets and he none. He told me he gave them to someone else that requested more. This is poor practice. The trailer needed and good sweeping before we could load our stuff in it. The door needed oiling. It was very difficult to open.
JEFF D.
I don't have anything negative to say about this location but I do have something to say about U-Haul overall. I had reserved a truck at a different location and when I got there no truck! They said there was nothing they could do I needed to call the main number. I did that and was on hold for more than a half hour. I was given the number for a supervisor which I called and i was put in the same que as before. I ended up calling your Markham,IL location and she didn't have any trucks available but she searched around the area and located one at this location for me.
Sylvia B.
Experience great.
chris H.
Great family owned Tire Shop that's been there for 50 yrs, so you know that if a company that been in the same location for 50 yrs they treat their customers well
MALISSA S.
Pay attention to gas mileage and put customers credit card back in their hands like you received it. I got charged for incorrect gas mileage
Joseph U.
Very quick and easy pick up and drop off process. Truck was in excellent condition and it was the perfect size for exactly what I needed.
Julie K.
Everything was great! I was able to move my son's belongings into his new apartment with no problem. There is plenty of room for bedroom items clothes and miscellaneous boxes
Bob R.
no improvement needed...it was fast and easy..Happy with the entire experience.
Mary B.
Jessica Johns, General Manager storage in River Oaks, Calumet City, Illinois was not the best. She was loud and sent us to a location that did not n have the type of one way hitch that we needed to return to Atlanta and the manager there was rude when he saw that I had a Georgia License. .
Marie G.
Easy and professional. Thank you
Kurt G.
The truck that I use should be taken out of service. The truck has an issue that the heat is continually blowing the air conditioner does not work the transmission is slipping I was only able to accomplish only part of what I set out to do. I use your service on a regular basis I do not appreciate having to pay anything for that rental because it cost me more money in the end
William O.
We spoke on the phone, the gentleman that answered was knowledgeable and friendly. We were able to drop the rental off after hours. We put the keys in a lock box, very convenient.
Megan M.
Mike was extremely friendly and helpful. He helped make the over all experience with renting a Uhaual excellent. Thanks Mike!
Judy H.
There should be an option to complete the return of a vehicle without GPS location. Your website could locate me to rent a truck, but not to return it. I sent a picture of the truck in the parking lot as verification of return. This should be a regular option if GPS location fails, since you can't proceed with return until you are located.
Gino M.
Satisfied customer
PAUL T.
nothing, i got in and out real quick.empire tire is my preferred location to rent the car hauler. they explain everything so you understand how to properly hook up tp your truck
Bradley V.
Nothing - everything was perfect!
Ryan K.
Super easy and smooth process.
Robert E.
Approval time was lengthy
Ronda M.
Mobile pick up or return would not work. No fault of this location. Had to go inside and pick up and the man was very nice and helpful.
Raymond T.
I had to drive 7 miles out of my way to pick up the truck, then come back 7 miles. Then i had to drop off truck 12 miles past my location. I drove past 2 uhaul place on my way there. Then the address didn't match the location. The truck was great and the service was good. I just didnt like the fact i had to waste 19 miles of my allowed miles to pick up and drop off truck!
ray M.
Keep. As is
Thomas L.
Everything was ready when I got there. 10 minutes later they had the trailer hooked up and I was on my way.
gustavo A.
Great service. Easy and self explanatory, would greatly recommend.
frank R.
MILEAGE CHARGE IS RIDICULOUSLY-HIGH. WILL RENT FROM "BIG BOX" LOCATION NEXT TIME.
Dominic S.
The location opened 10 min late, which delayed my scheduled move, and led me to return the vehicle back late. When I when to return the vehicle, the location was closed early as well so I don't know if the hrs on the website are incorrect or some other unusual issue.
Robert B.
The uhaul app did not work properly. It did not recognize the existence of my reservation. The app also interfered with my phone's proper functioning. I had to take care of my after-hours pick up at uhaul.com- which did work. Also, when I deleted the app my phone again returned to normal functioning. Two people I spoke with at uhaul on the phone recommended not using the app becasue it is unreliable. My dealings with the app caused me needless stress. I suggest you suspend the app until it works properly and consistently. Respectfullly, Robert Boyajian
luke V.
Nothing mike is awesome and takes care of me all the time!
bryant H.
I am extremely upset that I was not given anything that I actually reserved. You tried to say it was an upgrade however I consider it a disaster. What is the purpose of a reservation if u do not provide anything reserved. I did not get my preferred pick up location and got a much larger trailer than I wanted. Will definitely make me think twice before using U-Haul again.
Michael M.
Very friendly staff.
LaShawnda A.
Offer the opportunity to extend the time-frame so nobody is inconvenienced or needlessly stressed.
Jennifer G.
Great customer service!
Rich M.
Mike was a great help throughout the process. He helped me switch days and answered ALL of my questions. Highly recommend renting from The Empire Tire location.
Karen H.
I was in and out quickly. Everything was great!
andre W.
Everything went okay for me.
TIFFANY R.
Nothing to improve at this location. The gentlemen that work at this location were exceptional. Very friend, excellent customer service and very helpful. I will definitely go back to this location again.
Gabrielle M.
Wonderful experience 5 thumbs up
Carol R.
You had my credit card to charge what the actual charge would be. Then I get an email stating I still owe 75 cents. Then you tack on a $1.00 admin fee. Why the hell didn't you just charge the correct amount to begin with. Then you have the nerve to add $1.00!
Oamr A.
This location give you fakes information about everything things when he give me the truck he marked as but when i fill it i put 7 gallons on it and should be not more than 4 gallons and the charge for the mileage should be 79 cents per mile and he charge me 1.19 cents per mile
peter R.
The checkin process was a little complicated for someone not too familiar with cell phone checkin. Finally got through it and all was well.
Donna D.
I wouldn't change a thing. Thanks for all your help.
Dawn F.
The on line site needs improvement. Pricing becomes a complete surprise between what is stated on line and what is the actual price. Luckily it was close to the same in the end. Van was great and held a lot more than it looked like it would.
Garry Z.
Great experience at Empire Tire !! Very helpful, even advised on how I could save some money ! Would definitely return to this location for next years College move!!!'
Chantana M.
Not charge people twice
dave P.
There was confusion about the pickup location, but Steve was extremely helpful and diligent about making the process go smoothly. I really appreciate that.
Linda J.
Customer services was one of the best experiences from U-haul.
CLARENCE M.
Excellent and professional service and equipment.
SC charles K.
Prompt, professional and courteous service. I would definitely hire again for further moves!
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