Great customer service at Empire
PHILIP T
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, it was quick and easy
John BGreat guy fast and prompt service
Shaheed WHave better parking available. Parking lot was very tight, and I had to park where the truck was parked and it took a small bit of time to get everything situated before I could leave.
SIMON SFast and easy. Staff very helpful
LINDA GEmpire tire has always been a good place to do business.
lucas DCan’t think of anything
Victoria NThe service was great. The truck had noises it shouldn’t have, although it had been inspected the day before. I’m glad I didn’t have far to go.
Lynn BThis location was out of the padded moving blankets I ordered. Owner said he has been out for a while and hasn't received them. I was refunded.
KATHERINE CExcellent review. From start to finish. Owner of shop was very cordial and explained everything to a tee! Thank you.
Patricia RThe gentleman who checked us out was great
frank tThe rep is very professional and Kool 👍🏿
Isreal PFast and courteous service. New truck clean and filled with gas.
Joe FI would definitely recommend this location to anyone who wants to rent a truck. Very pleasant people and quick service, clean and well maintained inside and out. Satisfied overall 😊👍⭐️⭐️⭐️⭐️⭐️
MOna AThe guys that helped me are great guys thanks a lot see you guys soon
rich cIncredibly professional and kind. I was surprised to meet people that were so great.
CHARLES GFriendly place
Jose VMike was great on the phone and in person when I arrived. Thank you!
Holly LNo complaints at all. The representative was very helpful and made it a great experience! 😊
Terry GI was they had a phone number published when looking them up.
Michael BThe return procedure was entirely ridiculous. It was explained that when dropping the key, we would scan a QR code, fill out a brief form and drop the key. When you scan the QR, it required you to download an app and setup an account, when there was already an account. Calling the U-Haul help number was useless, transferred to the return department where hold time said 40 minutes. Entirely unsatisfactory experience
Fred GThe guy who wrote up the agreement was very helpful and when he found that i was movinf a fridge let me know that the size truck i got did not have a ramp. Thanks!
Mark CNone - Perfect
Thomas LNot that I can think of. Place I rented from very professional and certius and a pleasure to deal with. Very professionally done
jim kVery friendly and professional staff at this location
Fred CMaybe, don't try to force your customers to purchase the insurance. And if your customers we able to make a reservation online, maybe the system is back up and running. If your customers are telling you they made a reservation maybe check the system instead of continuing your conversation and making the customer wait outside in the rain until you are ready to check.
Jorge CEverything was very good, good communication, lots of emails/texts, clear.
Lee Mgood experience.
Stephen TAsk if about insurance because I did not want it and I put it on my reservation but the owner still put the insurance
Vincent FThe app was very glitchy. Could not see how much it cost and it kept kicking me out.
ADAM HNice small Town dealer!
CRAIG PThis truck had alot of trouble switching from 3rd to 4th gear. It is outdated and is very dangerous to drive. I’m not sure how this is still being rented. And for this cost.
Saira MThe computer was down and I haven't gotten my receipt. If you could email it please.
DONALD HWhen a customer makes a reseration, make sure you can have the equipment at the pickup site BEFORE accepting the reservation.
Stephen YGreat service....
Nazmy ZHaving to go online for after hours return was difficult to navigate. The having to take a photo of milage/fuel should be on the sign where the key turning is located. I put my key in the after hr box, before downloading your app. Thus I couldn't take a photo of the fuel or odometer. However, i put down extra miles and a bit of extra fuel. I contacted the merchant in the morning to explain. I trust I won't be charged the extra $20 in fees. Your instructions for after hour turn in should be clarified at the beginning!
Walter SFriendly service by Mike. Thank you so much.
Edith AEasy pick up and not a crowded location.
Richard CWhen I took the truck to my destination, it was smoking really bad from under the hood and lost alot of oil. I found that someone didn't put the oil fill cap back on and the engine was slinging oil all over. I had to put 4 quarts of oil in and make a temporary cover for the oil cap..
Gary WThe instructions were to drop off my truck key and my written contract into the after hours drop box when I dropped off the rental truck late at night. This is the only difficulty as that was the only copy I had. I took a photo of the contract. But consider giving two copies of the contract in the future if after hours drop offs require a contract with the truck key.
JOSEPH NVery welcome and great customers relations will definitely go back soon thanks
JUDITH CLights trailer and truck lights didn't work, he never checked it out before we took it. Very bad service
Susan BVery nice and welcoming management and staff. Would definitely recommend this location to anyone looking for U-Haul service.
Ann GMike was great! The truck cab had a slight smoke smell, but other than that everything was good.
Veronica VGreat person taking care of us
ERNEST RMike was very helpful in explaining the entire process as well as offering to check the vehicle in for us. The 9' Cargo van was new, in great condition, and easy to operate. Thank you for providing great service - we look forward to renting again from you in the future & will be happy to refer others to your business.
Robbyn MI don't think there is much left to do. Very professional customer service, all in all I would only use this location because of the professional service.
jim kGreat service
JOE HU-Haul is always great to me. If I would give a suggestion, I would say that dolleys should come automatically with truck rentals. And Mile at Empire Tire was really nice and a good representative for you guys.
Cameron BGreat customer services!!!
Jesus MEverything was great
Osama AGreat service
CARL JExcellent service and equipment. Would happily use again.
Marcin AThe service the experience and the convenience we’re all top-notch I actually can’t think of anything that would’ve made it better it was absolutely perfect
donald sMy card was swiped twice and towards the end of my rental yet another amount was added to my card. $69+ turned in to $255 held for up to an entire week. Thank I want moving and in need of the funds because that was a total inconvenience. The worst experience ever
Stephanie R