Don't charge people $5.00 for safe charge fee. I safely brought it back and got charged $5.00 and $1.00 for environmental fee. Not fare at all. Never renting thru this company again
Vickie J.
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good as is
Robert K.Mike was very rude on the phone. He wouldn't work with me on a time to pick up the truck before 9am. I was told there was no way I could return the truck to a different location if I didn't pick up the truck until after 9. He continuously pressured me to return the truck to his location during the in store transaction.
Eric D.I was pleased with my rental experience
Arthur A.Smooth and easy experience. Used after hours key drop.
Roy C.Very smooth rental.. very friendly staff.. thanks
Mike K.Returning truck when location is closed via gps was difficult.
Joseph P.Excellent customer service
Bryan L.The process was super easy to take care of online and in-person and I had no problems.
Christina B.Changed location last minute
Cameron H.Great service.
Karen B.Easy as pie. Great customer service!!!
Michael B.Service was good always had a truck when I needed it and very helpful when I needed to extend my service
JOHN C.Took 40 minutes to clean out the dog hair and smell. Good truck but no cruise control on it and I could have used it. Road good.
Jim H.nada it was fast and easy!
stuart K.Excellent overall experience.
Jose R.Mike was very helpful
CAROL R.The guy at the counter was excellent
Jetuawn L.Thank you , very professional good communication..
Mike K.Very professional and friendly we will rent from this place again!!!!!!!
Juan E.I booked a pickup 2 miles from my house but had to go 15 miles to pickup the truck. I couldnt get it early like i wanted and was not happy. I will think twice before renting again
Robert H.Can't think of anything. Mike does a great job there.
David K.Mike the manager was extremely rude
consuelo F.Very quick and easy, and helpful! Thanks!
Allysa A.Excellent customer service by Mike at location. I hate I answered "no" above to the equipment being clean because Mike was totally phenomenal but when I got in the van it was full of dog hair which I thought was so disgusting but I was in a hurry because my husband needed the can to be at another location for his job, to pick up items for his store at a certain time, which was quickly approaching, so I didnt ask for another vehicle- besides, it appeared to be the only van there, but didnt want that dog hair all over my husband's nice work blazer and slacks. We've never had a dog so dog hair is so yucky to us. I will just take his suit to the cleaners and threw my clothes in the washing machine. Again, Mike was excellent. I will patronize his location again, only because he was phenomenal but next time if the van is full of dog hair all over the seats and everywhere, I will just ask for a different truck. Great customer service is #1 so to pay for my husband's suit to go in the cleaners I can sorta overlook because I appreciate Mike.
Yolanda S.Thanks for everything!
JANE G.Great place, great customer service, quick in and out
Marc D.The truck I rented was a piece of junk. The passenger door would not stay closed. The transmission was awful on the truck. Even when empty it took forever to get up to speed. And it shifted horrendously
Dennis Z.I refueled the truck after my rental. I put in 7.7 gallons of gasoline and drove only 38 miles. That is a lot of fuel for that shot of a distance.
Dan S.I reserved moving blankets and he none. He told me he gave them to someone else that requested more. This is poor practice. The trailer needed and good sweeping before we could load our stuff in it. The door needed oiling. It was very difficult to open.
Annette S.I don't have anything negative to say about this location but I do have something to say about U-Haul overall. I had reserved a truck at a different location and when I got there no truck! They said there was nothing they could do I needed to call the main number. I did that and was on hold for more than a half hour. I was given the number for a supervisor which I called and i was put in the same que as before. I ended up calling your Markham,IL location and she didn't have any trucks available but she searched around the area and located one at this location for me.
JEFF D.Experience great.
Sylvia B.Great family owned Tire Shop that's been there for 50 yrs, so you know that if a company that been in the same location for 50 yrs they treat their customers well
chris H.Pay attention to gas mileage and put customers credit card back in their hands like you received it. I got charged for incorrect gas mileage
MALISSA S.Very quick and easy pick up and drop off process. Truck was in excellent condition and it was the perfect size for exactly what I needed.
Joseph U.Everything was great! I was able to move my son's belongings into his new apartment with no problem. There is plenty of room for bedroom items clothes and miscellaneous boxes
Julie K.no improvement needed...it was fast and easy..Happy with the entire experience.
Bob R.Jessica Johns, General Manager storage in River Oaks, Calumet City, Illinois was not the best. She was loud and sent us to a location that did not n have the type of one way hitch that we needed to return to Atlanta and the manager there was rude when he saw that I had a Georgia License. .
Mary B.Easy and professional. Thank you
Marie G.The truck that I use should be taken out of service. The truck has an issue that the heat is continually blowing the air conditioner does not work the transmission is slipping I was only able to accomplish only part of what I set out to do. I use your service on a regular basis I do not appreciate having to pay anything for that rental because it cost me more money in the end
Kurt G.We spoke on the phone, the gentleman that answered was knowledgeable and friendly. We were able to drop the rental off after hours. We put the keys in a lock box, very convenient.
William O.Mike was extremely friendly and helpful. He helped make the over all experience with renting a Uhaual excellent. Thanks Mike!
Megan M.There should be an option to complete the return of a vehicle without GPS location. Your website could locate me to rent a truck, but not to return it. I sent a picture of the truck in the parking lot as verification of return. This should be a regular option if GPS location fails, since you can't proceed with return until you are located.
Judy H.Satisfied customer
Gino M.nothing, i got in and out real quick.empire tire is my preferred location to rent the car hauler. they explain everything so you understand how to properly hook up tp your truck
PAUL T.Nothing - everything was perfect!
Bradley V.Super easy and smooth process.
Ryan K.Approval time was lengthy
Robert E.Mobile pick up or return would not work. No fault of this location. Had to go inside and pick up and the man was very nice and helpful.
Ronda M.I had to drive 7 miles out of my way to pick up the truck, then come back 7 miles. Then i had to drop off truck 12 miles past my location. I drove past 2 uhaul place on my way there. Then the address didn't match the location. The truck was great and the service was good. I just didnt like the fact i had to waste 19 miles of my allowed miles to pick up and drop off truck!
Raymond T.Keep. As is
ray M.Everything was ready when I got there. 10 minutes later they had the trailer hooked up and I was on my way.
Thomas L.Great service. Easy and self explanatory, would greatly recommend.
gustavo A.