Customer Reviews for Empowering Success Now

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Empowering Success Now

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Matthew F.
Rating:

Great people and services.

Tanzil K.
Rating:

Thank you for the excellent customer service. The lady at this location was a happy, cheerful, and a kind person. I appreciated her help. Yes, I recommend this location for uhaul services.

Pamela C.
Rating:

Customer did not leave a comment.

Audrey J.
Rating:

customer service was AMAZING!@

Lawayne W.
Rating:

The whole process was very difficult...

EFRAIN I.
Rating:

Very friendly,helpful,fast service

Myron F.
Rating:

Customer did not leave a comment.

Roland P.
Rating:

Excellent customer service, pleasant personality and very knowledgeable.

Amanda O.
Rating:

Very friendly owner of the business! Great business and I will definitely recommend to friends! Easy and smooth rental experience!

ROBERT B.
Rating:

The pickup time was 8am. Nobody showed until 9:30.

MYRON F.
Rating:

Customer did not leave a comment.

JOSEPH S.
Rating:

POOR rating bcuz no Uhaul personnel at drop location. Door locked to office. Called phone # on door; girl said to call 800 number & drop the key in the box. UHaul CS Rep directed me to MyUhaul.com to complete drop off of truck & trailer. Had to enter info 2 different time on my phone pics and all. Very POOR experience. In the future I will make sure to pick a location to drop that has actual UHaul people on site. If I were UHaul I would drop this location - Empowering Success Now 7940 Cherry Av Ste 201 Fontana, CA 92336

ARIANA C.
Rating:

Customer did not leave a comment.

John W.
Rating:

I have rented from U-Haul several times and will use them again in the future. But my recent experience was very bad. I was sent to three different locations to pick up my truck, and when I arrived at the third location, it was not open. Another customer and I waited more that 25 minutes for someone to come open the office to give us our keys. All together, I wasted two full hours just trying to get my truck. And when I got in the truck, it had not been cleaned -- neither in the cab nor the bed. With all the concern about Covid-19, that was unacceptable. Like I said, I'm a fan of U-Haul and will use them again. But this experience was totally unacceptable.

Ivan M.
Rating:

This was by far the worst experience I ever had with your moving rental company. I was originally given a truck that I drove off with not knowing it was leaking gasoline. When I took the truck to fill up the gas poured all over the gasoline station. When I called to address my concerns your agent, Tina has the worst attitude. She actually demanded I get back in the truck and drive it back to pick up location. What a liability and what a disgrace for a company like Uhaul. I could avoid it: I will never possibly rent and/or do business with your organization again. I could have died in that truck if it had caught fire. I was given a second rental truck, but let me tell you that this will never erase the extraordinary poor experience, stress and dissatisfaction I endured thanks to Uhaul. I expect a full refund, a 100% refund; including the gas that I had to spend on filling up the second truck because it was on empty. Otherwise, I will be legal counsel seeking counsel. Ivan Marioni

Lloyd J.
Rating:

I RECEIVED NOTIFICATION via a text message FROM UHAUL AND THE APP OF MY PICK UP AND DROP OFF TIME, AFTER RETURNING THE TRUCK 14 HOURS EARLY I WAS CHARGED AN EXTRA DAY AND 40 MORE MILES. I CALLED AND ASKED FOR HELP, AND WAS TOLD KYLE DIDNT HAVE TIME THIS WEEK. I CALLED TWICE, AND THEN CALLED HEAD OFFICE, I HAVE SENT AN EMAIL AND NOW I AM DOING A REVIEW, I HOPE I CAN GET SOME HELP

Sharon H.
Rating:

Improve the app it freezes up a lot..

Vincent M.
Rating:

Customer service was excellent!

Sharlette M.
Rating:

The service was excellent and location convenient

Kelvin W.
Rating:

I would recommend the weekend availability.

Joffre R.
Rating:

Customer did not leave a comment.

YUYI F.
Rating:

Customer did not leave a comment.

Harjinder B.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

The staff was nice, but not very knowledgeable. When I went to return the unit, no one was at the office. I called both available numbers to the office, left messages, and have still not received a phone call back (5 hours later). I had to drive to another location to drop off.

No reviews have been submitted for this location.

Back
To Top