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Angela M
Customer Reviews for Empowering Success Now
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had trouble getting into my truck using truck share 24/7, ended up taking an hour after calling customer service and on top of that I was charged for Dollie’s and blankets that I requested and none of that was in the truck so I had to drive to a larger facility to pick up those
Randy Neasy process. I would rent from this location again.
Harry GGreat Service, truck was clean and in great condition, quick and easy!
Brittney AKayla was amazing!!
Caesar CGreat customer service. Equipment was in great shape.
Fayon MLocation was not open and there is not an after hours drop box.
David BNot the pick-up location issue. The incorrectly changed address was sent. I had to go to the wrong location (Upland) first, and then to Fontana, which required an additional 40-minute drive. Jessica apologized and said she would credit me for the extra 25 miles, but the Fullerton location (return location) refused the credit and charged me for over mileage. I contacted the Fullerton manager, but I never heard back.
Eun YThe overall was pretty good. Nothing further at this time
LTANYA TThe AC was not working. It took me over two hours to get this rental. The first location did not provide a gate code and the rental was blocked in. After three calls to customer service, I was able to get this rental.
Jenny CThe drop off location refused to open the door for me. I called customer service AGAIN, and was sent to THE WRONG LOCATION, finally. The original location opens up, I go back a second time and they charge me $40 for something I was never supposed to be charged for. Then, 10th call to customer service. This morning call number 11 and 12. Hours and hours and my case STILL is not settled. Wow!!
Patrice MThe brake fluid level was low, which required myself to apply extreme pressure to brake the vehicle.
Kelvin WYou gave me truck with a flat tire!
Dakota LI was told that my final charge was $67.01. This was clearly a misrepresentation. The agent never said I would be charged $158.43 and $67.01. And, I don't understand why the additional charge.
lecia sVehicle sustained broken window during rental. I called uhaul service & Veronica was extremely helpful. 1st time renting from this location which is very convenient to my location. Tangy was very helpful both when I picked up & when I returned.
Tom BThe staff there was absolutely wonderful. They went out of their way to make sure I was taken care of and happy. To make it even better, the location is a non-profit that have great programs that helps the community. We should support non-profits like these!!
Artina MMake sure the trucks have gas and they have no trash
Kyle MThere is no way to contact the facility by phone. Their was no appliance dolly in the truck. When I returned the truck I was told to drop the key in the box, I searched the property and there was no location that I could see to drop off the key. I spent a lot of time dealing with these inconveniences. It could have been handled better.
Geoff NNice staff，simple check out.
Stephen CPossibly have clearer signs on where to drop off trucks.
David RStaff was fantastic!
KENNETH DSince reserving I was sent to 3 different locations. The truck windows.were.so dirty I could not see. There was absolutely no gas in the truck and no dolly which was paid for.
Lisa NGreat
Kyle MNone. It’s already great! Angie was super helpful!
FRANK CThis is a great location. The staff is friendly and accommodating. The thing I love about this location is that they are a non profit organization that focuses on helping the community. It’s good to know when I rent here I am giving back to the community. Great job Empowering Success Now! Keep up the good work!
Artina MClean the vehicle!!!!
Charmaine SI made reservation for 10:30am and did not get my truck til after 12 noon. There was no truck at 1st location so they sent me to this cherry location, when I got there m, no one was around, I had to call uhaul and finally got my truck after almost 1 hours delay. They said they will give me a $50 guarantee reservation discount but so far I have not seen it.
James NGreat experience! I will be back. Thank you!
Aaron WGreat people and services.
Matthew FThank you for the excellent customer service. The lady at this location was a happy, cheerful, and a kind person. I appreciated her help. Yes, I recommend this location for uhaul services.
Tanzil Kcustomer service was AMAZING!@
Audrey JThe whole process was very difficult...
Lawayne WVery friendly,helpful,fast service
EFRAIN IExcellent customer service, pleasant personality and very knowledgeable.
Roland PVery friendly owner of the business! Great business and I will definitely recommend to friends! Easy and smooth rental experience!
Amanda OThe pickup time was 8am. Nobody showed until 9:30.
ROBERT BPOOR rating bcuz no Uhaul personnel at drop location. Door locked to office. Called phone # on door; girl said to call 800 number & drop the key in the box. UHaul CS Rep directed me to MyUhaul.com to complete drop off of truck & trailer. Had to enter info 2 different time on my phone pics and all. Very POOR experience. In the future I will make sure to pick a location to drop that has actual UHaul people on site. If I were UHaul I would drop this location - Empowering Success Now 7940 Cherry Av Ste 201 Fontana, CA 92336
JOSEPH SI have rented from U-Haul several times and will use them again in the future. But my recent experience was very bad. I was sent to three different locations to pick up my truck, and when I arrived at the third location, it was not open. Another customer and I waited more that 25 minutes for someone to come open the office to give us our keys. All together, I wasted two full hours just trying to get my truck. And when I got in the truck, it had not been cleaned -- neither in the cab nor the bed. With all the concern about Covid-19, that was unacceptable. Like I said, I'm a fan of U-Haul and will use them again. But this experience was totally unacceptable.
John WThis was by far the worst experience I ever had with your moving rental company. I was originally given a truck that I drove off with not knowing it was leaking gasoline. When I took the truck to fill up the gas poured all over the gasoline station. When I called to address my concerns your agent, Tina has the worst attitude. She actually demanded I get back in the truck and drive it back to pick up location. What a liability and what a disgrace for a company like Uhaul. I could avoid it: I will never possibly rent and/or do business with your organization again. I could have died in that truck if it had caught fire. I was given a second rental truck, but let me tell you that this will never erase the extraordinary poor experience, stress and dissatisfaction I endured thanks to Uhaul. I expect a full refund, a 100% refund; including the gas that I had to spend on filling up the second truck because it was on empty. Otherwise, I will be legal counsel seeking counsel. Ivan Marioni
Ivan MI RECEIVED NOTIFICATION via a text message FROM UHAUL AND THE APP OF MY PICK UP AND DROP OFF TIME, AFTER RETURNING THE TRUCK 14 HOURS EARLY I WAS CHARGED AN EXTRA DAY AND 40 MORE MILES. I CALLED AND ASKED FOR HELP, AND WAS TOLD KYLE DIDNT HAVE TIME THIS WEEK. I CALLED TWICE, AND THEN CALLED HEAD OFFICE, I HAVE SENT AN EMAIL AND NOW I AM DOING A REVIEW, I HOPE I CAN GET SOME HELP
Lloyd JImprove the app it freezes up a lot..
Sharon HCustomer service was excellent!
Vincent MThe service was excellent and location convenient
Sharlette MI would recommend the weekend availability.
Kelvin WThe staff was nice, but not very knowledgeable. When I went to return the unit, no one was at the office. I called both available numbers to the office, left messages, and have still not received a phone call back (5 hours later). I had to drive to another location to drop off.
Michael M