Customer Reviews for Energy Station 49 St LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you

Rating:

3.0

This facility has no clue on how the process is done they have to ask eachother on how to process a rental. Aside this its been 3 times that they over charge for things such as fuel when truck is returned with same amount of fuel when pick up. Have had to dispute several times.

Rating:

1.0

The worst service ever the people there don’t even know how to use the system accusing me for my miles using and bad attitude plus take forever cause U-Haul don’t showed how to do the rentals

Rating:

3.0

Van had food and a balled up t-shirt inside. The cargo was dirty. Covered in wood chips. I had to sweep it before packing my personal items inside. The van had no gas. I told the cashier it had no gas, yet he put it was half a tank and later I was charged gas fees. I was able to sort that out with a uhaul representative. Thank fully I took pictures of everything at pick up.

Rating:

5.0

Offer up-front free milliage as 25-50 miles with rental, there after 99¢ per-miles

Rating:

5.0

No estafar a los clientes en mi experiencia me estaban cobrando 14 galones de gasolina k no utilice solo camine 11 millas como voy a consumir 14 galones de gasolina además le tomé una foto antes de salir a las millas que tenía el vehículo y la cantidad de combustible para no tener problemas

Rating:

5.0

Me parecio un exelenre servicio, me resolvio mucho mi necesidad, lo recomiendo a cualquiera.👍

Rating:

3.0

Deliver a clean vehicle.I spent 20 or 30 minutes cleaning cargo area before i could use it.The passenger compartment had dirty stickie residue from spilled drink.

Rating:

3.0

Reps should provide better customer service.The one that handled my transaction had personal conversations with 2 different people while I was forced to wait to close the return process.

Rating:

5.0

The best

Rating:

5.0

Excelente servicio no sabía de su locación anteriormente y esta vez intenté y fue fantástico gracias

Rating:

5.0

This was my first time ever renting a uhaul and didnt know what to expect. But this location was so quick and thorough and understanding when I needed an extra day because I ran late to make it storage. My biggest gratitude to Jimmy and staff. Very professional and exceptional customer service.

Rating:

1.0

Did not want insurance and your web page forced it in the aggreement. Very dissatified with Customer Service. When I called to complain about this issue , they brushed me off, saying there was nothing that could be done. Will problable never rent from UHaul again. Total insurance scame.

Rating:

5.0

thank you for your service. It was excellent I’m Spanish guy give it 100%.

Rating:

3.0

More atention and check equiment is good condition and check Lite

Rating:

5.0

Creo que todo está muy bien como está. A mi entender no hace falta mejorar nada. Es excelente.

Rating:

5.0

You can stop including the insurance automatically and disguising it even though the client says they don’t want it throughout their reservation

Rating:

1.0

They charged me 360 dolars extra for no reason. I scheduled for one day.

Rating:

5.0

Great customer service

Rating:

5.0

Margarita and Jimmy were very helpful and professional. Margarita walked us through the check-in process and were able to get on the road to our destination fairly quickly. Jimmy was very attentive in closing the rental. I had to call because I still needed it the following day. They were very accommodating and were able to meet my needs. I recommend working with them.

Rating:

5.0

Ok

Rating:

3.0

A little more transparency as to how billing works would be great. It's not nice when you rent it and they estimate $50 and then the bill comes back at $250.

Rating:

4.0

Honor reservation

Rating:

1.0

Van was not able to go past 30 miles per hour and was very loud.

Rating:

2.0

Me dieron el carro con la gasolina por debajo del nivel y lo entregué por encima y además me cobraron 6 dólares y pico de más es una falta de respeto y tengo las fotos de prueba

Rating:

5.0

👍

Rating:

5.0

Thanks for amazing customer service

Rating:

5.0

Great service!

Rating:

5.0

Everything was grait.

Rating:

2.0

This was not the original location I reserved . Location was switched on me by customer rep last minute and turned out to be far which cost me more mileage and gas.I was never refunded the $50 for switching my location. The truck was extremely dirty inside full of feathers and dust .

Rating:

3.0

as of today I still have not received my bill telling me how much I paid. They tried to charge for damage protection even though I did not request it. I made the reservation for this truck at 1 PM at 184th st. and 27 ave.I waited until 3.30 before I call the district office where they found a truck for me at a different location. this was a very bad experience

Rating:

5.0

Perfecto todo y muy eficientes muchas gracias

Rating:

5.0

TODO EXELENTE GRACIAS

Rating:

5.0

Super nice, super helpful ! I RECOMMEND !

Rating:

5.0

nothing

Rating:

3.0

My pickup was scheduled for 4 pm they called me and made me pick up at 2pm so when I actually returned my truck it was at 4 pm so I was charged an extra day which is not fair at all. I had to work and couldn’t drop off until 4 that’s the reason I rented at 4 but they insisted I pick up early and never advised me I would be charged if dropping off at 4. Bad service!!!

Rating:

5.0

The customer service at this location was excellent. The staff was very friendly.

Rating:

5.0

Rapido servicio, todo ok

Rating:

3.0

The lady that took care of me was very courteous and prompt. She did a very good job of giving me all the details of the rental.

Rating:

5.0

Everything was excellent

Rating:

2.0

The lady behind the counter was very nice but not knowledgeable about the process of turning in the truck that I had already reserved. I'd definitely will not come back again. It took them around 30 minutes to get my reservation right and give me the truck. After the manager clocked in, she was able to assist but I even had to help her moving out a truck and a car, that is for sale, which were in front of my truck. That is not my job. They should've had it ready in front of all other cars/trucks so the customer, my self, did not have to do this work and get delayed with my moving plan.

Rating:

5.0

UN TRATO VERDADERAMENTE EXELENTE , POR PARTE DE MARGARITA . MUY GENTIL Y AMABLE . ESTOY MUY SATISFECHO CON SU SERVICIO. ERNESTO

Rating:

1.0

I was charge twist rental and there was not initial details on the rental. So disappointed.

Rating:

3.0

I am comepletely upset

Rating:

1.0

Not swipe cust. credit card multiple times and then ask him if the crdit card is international one and then ask for another credit card and then tell the customer that the system has been acting up since "yesterday". If you know your "system" has problems, dont make it look like is the cust. crdit card having a problem. I felt really uncomfortable when he kept swiping my crdit card again and again, maybe 4 or 5 times. He then called me when Im already driving to ask me for the credit card number again because when he swiped, it didn't go through. Really??? while I'm driving a 3 ton truck on the highway you call me to get a crdt. card number....... Wow, that takes the cake. UHaul, this is not a merchant for you. Get rid of him. Bad news.