Customer did not leave a comment.
DONALD B
Customer Reviews for Englewood Self Storage LLC
(U-Haul Neighborhood Dealer)
916 S River Rd Ste 104
Englewood,
FL
34223
Services at this Location:
Contact Us
916 S River Rd Ste 104Englewood, FL 34223
Services at this Location:
Office Hours
- Mon-Fri: 9 am - 3:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
All staff encountered were professional and knowledgeable.
WALLACE R- Rating:
- 5.0
The staff at this location are friendly and helpful and courteous.
MARIO G- Rating:
- 4.0
Customer did not leave a comment.
DANIEL M- Rating:
- 5.0
The Office personnel greeted us and worked with us on your rental . The Mechanic went above and beyond when I couldn’t locate the keys for my car he double checked the cab and he was successful. Found it hidden under the seat a lot of praise to the people at this U-Haul for this store.
ZINAIDA Z- Rating:
- 5.0
Keep doing the great job that you are doing.
GREG H- Rating:
- 5.0
No improvement needed. Not my first experience with this location, full satisfaction as always. Efficient and helpful staff. Quick transaction. Will be using this location in the future.
MARK B- Rating:
- 5.0
Very knowledgeable and accommodating. Equipment clean, in good working order. Great people at this facility! Thank you!
Juliann B- Rating:
- 4.0
Customer did not leave a comment.
RICHARD H- Rating:
- 5.0
Will definitely do business with this company again. It was simple from start to finish.
Kathleen C- Rating:
- 5.0
Easy and quick return
PAUL S- Rating:
- 5.0
A+ all around great.
MATTHEW T- Rating:
- 5.0
Customer did not leave a comment.
DONALD B- Rating:
- 4.0
After hours drop off so thankfully I had someone with me to help maneuver the trailer. All and all easy drop off. Did not interact with anyone on sight because it was after hours so can't rate personnel and this survey forces me to provide a response. Thanks
KELLEY D- Rating:
- 5.0
Customer did not leave a comment.
CHARLES K- Rating:
- 5.0
Customer did not leave a comment.
Frank R- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH A- Rating:
- 5.0
Very easy check in and the gentleman was great to work with!
PAUL C- Rating:
- 5.0
Customer did not leave a comment.
GARY C- Rating:
- 5.0
Excellent service from a well spoken and friendly Man.
KEVIN G- Rating:
- 5.0
Customer did not leave a comment.
RONALD K- Rating:
- 5.0
Customer did not leave a comment.
CHARLES E- Rating:
- 5.0
Trailer performed perfectly. thank you
CARL L- Rating:
- 5.0
Customer did not leave a comment.
WAYNE L- Rating:
- 5.0
Great customer service.
john w- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH A- Rating:
- 5.0
Customer did not leave a comment.
Ronald K- Rating:
- 5.0
Everything was smooth and went well!
ROBERT B- Rating:
- 4.0
Customer did not leave a comment.
JOHN K- Rating:
- 5.0
Nothing
KATHLEEN S- Rating:
- 5.0
Customer did not leave a comment.
WESLEY C- Rating:
- 4.0
Customer did not leave a comment.
DANIEL S- Rating:
- 5.0
Kevin & Krista were extremely helpful, the equipment was perfect, and it was an excellent value. Great experience will be using them again.
VICTOR D- Rating:
- 5.0
Krista was very pleasant and professional.
PAUL S- Rating:
- 5.0
Everyone was very friendly, helpful and efficient. no improvements needed.
DEBRA G- Rating:
- 3.0
Customer did not leave a comment.
MICHAEL M- Rating:
- 5.0
Customer did not leave a comment.
ALBERT P- Rating:
- 5.0
Very well run location. Friendly efficient staff, clean well-organized office, nice paved yard for pick-up and drop-off.
STEVEN H- Rating:
- 5.0
Professional, courteous and friendly staff.
DONALD S- Rating:
- 5.0
Customer did not leave a comment.
TROY K- Rating:
- 5.0
Everyone is always very friendly and helpful!
MICHAEL M- Rating:
- 4.0
They did not have strapping available to purchase to tie down my SUV to the toy hauler so I had to drive to another location to purchase. They said they were considering not handling toy haulers in the future because of the growing pains of handling their first - that would be a great disservice to other area customers. They also charged me $30 to load and tie down my SUV whereas that service was free when I unloaded in Fernandina Beach.
Johanne W- Rating:
- 5.0
Excellent customer service, very helpful and answered all of my questions
TROY K- Rating:
- 5.0
Customer did not leave a comment.
ROBERT H- Rating:
- 5.0
experience was smooth as silk
Allan R- Rating:
- 5.0
Customer did not leave a comment.
DUANE S- Rating:
- 5.0
Customer did not leave a comment.
PATRICK T- Rating:
- 5.0
Customer did not leave a comment.
JOHN L- Rating:
- 5.0
Great equipment and customer service. We use this location for all our needs!
BRUCE W- Rating:
- 5.0
Krista and Kevin were fabulous to work with they were there to answer any questions and help with anything I needed. They are the best.!!! my previous storage units I had never had anybody there to help to answer questions. This storage facility is so user-friendly.
Glenda O | Overall Experience- Rating:
- 5.0
Krista and Kevin great customer service . Efficient and professional service
MICHAEL P- Rating:
- 4.0
Customer did not leave a comment.
RICHARD S- Rating:
- 5.0
Thanks Nice people that work there!
DEBORAH B- Rating:
- 5.0
Customer did not leave a comment.
BEAU I- Rating:
- 5.0
All good hooked it up great
WILLIAM D- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL D- Rating:
- 5.0
Staff friendly and informative, so nice to work with!
DEBORAH B- Rating:
- 5.0
10 out of 10. Excellent
SCOTT L- Rating:
- 4.0
Both people at this location were very nice accomodating and very pleasant. The gentleman who hooked me up was very friendly and everything I had pre-ordered was loaded on to the trailer. The very pleasant lady at the counter was efficient and got me on my way with little to no fuss. Thank you
Michael L- Rating:
- 5.0
The van was ready at pick up and the staff were very friendly.
CHRISTINE H- Rating:
- 5.0
Customer did not leave a comment.
RICHARD P- Rating:
- 5.0
Outstanding vehicle, keepingvin mind, it's a truck. Comfortable seats and adequate power for getting on the freeway.
George C- Rating:
- 5.0
Experience was great.
FRANCIE S- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL C- Rating:
- 1.0
They gave us a truck that had mechanical issues and broke down 362 miles into a 1000 mile trip. I also feel they know the truck had the issue .
LAURA M- Rating:
- 5.0
Customer did not leave a comment.
PATRICK F- Rating:
- 4.0
I think it was all pretty good. The staff was cool and helpful as well as understanding. They need a little more space for the larger trucks though.
STEVEN W- Rating:
- 5.0
Very easy drop off. Just backed in where they guided me. They unhooked the trailer and I was on my way.
KENT B- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER T- Rating:
- 5.0
Excellent vehicle and service
DAVID P- Rating:
- 5.0
Customer did not leave a comment.
EARNEST H- Rating:
- 5.0
Customer did not leave a comment.
NELSON S- Rating:
- 5.0
Customer did not leave a comment.
dennis f- Rating:
- 5.0
the whole experience was great. reservation, check in and return. definitely will go back if needed.
STEVEN S- Rating:
- 5.0
I can't think of anything. The service was great, price was right and everything went well. We will definitely be back.
ROBERTA L- Rating:
- 5.0
The lady that helped us at this location was very friendly and helpful.
MICHAEL D- Rating:
- 5.0
Need after hours drop off. 3:30 on a Friday is too early to close. Nice and fast when opened.
KURT S- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER A- Rating:
- 5.0
This was a great experience from start to finish. Everything was clean and we knew what to expect in advance. A well- organized business with great people!
MELANIE H- Rating:
- 5.0
Customer did not leave a comment.
KATHLEEN P- Rating:
- 5.0
U-haul needs to improve your software. This was a one way rental and your system gave me a drop off address in a different city than my residence (nearby but not in the city i live in). A closer dropoff location was available but your sys would not even show it. To U-haul’s credit I was eventually able to drop off the trailer at the nearest location in my city of residence.
JAMES G- Rating:
- 5.0
great!
JEFFREY K- Rating:
- 4.0
Customer did not leave a comment.
JOHN M- Rating:
- 5.0
Customer did not leave a comment.
LUZ C- Rating:
- 5.0
I was disappointed with the age of the truck given my ride was 1500 miles with no cruise control, no usb port. I expected a newer vehicle for this length of time
JOHN C- Rating:
- 5.0
Customer did not leave a comment.
Slawomir Z- Rating:
- 5.0
Customer did not leave a comment.
DAKOTA R- Rating:
- 5.0
I was very disappointed that my reservation, which I had made a month earlier was changed from a local Ft. Myers, FL location to Englewood which was 1.5 hours away. It took 3 hours of driving time to pick up this trailer.
Timothy S- Rating:
- 5.0
Customer did not leave a comment.
KATHRIN M- Rating:
- 5.0
Customer did not leave a comment.
PAUL M- Rating:
- 5.0
Nothing could make this transaction better.If all your agents are like this one you are very blessed.
JOHN B- Rating:
- 5.0
Uhaul needs better wifi access.
CHARI S- Rating:
- 5.0
Customer did not leave a comment.
FRANCIS W- Rating:
- 5.0
Very good service thank you!
OSCAR L- Rating:
- 5.0
Staff at this location is wonderful!
RALPH M- Rating:
- 5.0
Customer did not leave a comment.
TERESA M- Rating:
- 5.0
Customer did not leave a comment.
TERESA M- Rating:
- 5.0
Customer did not leave a comment.
EMILY R- Rating:
- 5.0
Excellent customer service, would recommend them and will likely use their services again.
ANTHONY L- Rating:
- 5.0
Customer did not leave a comment.
EUGENE M- Rating:
- 4.0
Customer did not leave a comment.
Jaci Y- Rating:
- 5.0
Customer did not leave a comment.
Kevin O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alfred M | Overall Experience- Rating:
- 5.0
Thank you. We are happy to start the new year off back in our house. Thank you for being available for us after Ian destroyed our home. Happy New Year!
Cristina W | Overall Experience- Rating:
- 5.0
Great staff, personable, professional and efficient
ROBERT L | Overall Experience- Rating:
- 5.0
Wonderful facility and staff/team at the location. Thank you!
Peggy J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maralee J | Overall Experience- Rating:
- 5.0
Very helpful and friendly
Arno K | Overall Experience- Rating:
- 5.0
Very nice facility and Frank was easy to work with
James K | Overall ExperienceAdditional Services at this Location
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