Customer Reviews for Englewood Self Storage LLC
(U-Haul Neighborhood Dealer)

94 reviews

916 S River Rd Ste 104   Englewood, FL 34223

(941) 548-1089

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/25/2022 - 1/26/2022: 9:30 am - 12:30 pm

Services at this Location:

Contact Us

(941) 548-1089

916 S River Rd Ste 104
Englewood, FL 34223

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/25/2022 - 1/26/2022: 9:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ranae G. 
Rating:
2.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
4.0

Employee was very friendly and helpful.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

I believe the man who took care of us is named Kevin. He is BEYOND wonderful. He was very professional! We enjoyed our experience, and will use this location again as well as reccomend it. Kevin is an asset to your company!! Thank You Marion Lutz Wilce

Marion W. 
Rating:
5.0

Rate was fare leaving Florida but extremely high leaving south Jersey to FL..

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Greta M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very helpful and friendly

Arno K.  |  Overall Experience 
Rating:
4.0

Great service. Local dealer is close buy and very friendly atmosphere. Will rent here again

Terry L. 
Rating:
1.0

Your company has over charged me for gas that was not in the vehicle when it was picked up. This is unacceptable and appalling as a buisness practice and needs to be made right . The truck had the exact amount of gas that was in it when it was picked up and you are trying to make me pay for your full tank I am furious and I will share my negative experiences with everyone possible to protect people from your dishonest business practices or until.this error in your behalf is correct and I am comped for this issue unacceptable I'm disgusted with your company and will never rent with you again.

SIERRA P. 
Rating:
5.0

It was a very simple experience.

Van M. 
Rating:
5.0

Customer did not leave a comment.

ARNO K. 
Rating:
5.0

Kevin was excellent!

thomas A. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Bob U. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Kevin was very friendly and helpful also efficient and caring about not only what I needed but for the equipment as well. Thanks awesome experience.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

All I can say is this is a fine establishment to do business with. The fellow assisting me was well informed, helpful, and friendly.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Norman G. 
Rating:
5.0

This is for corporate Uhaul. Your policy on drop off is cheap and degrading to you as a company. If the drop off is closed, you should not charge extra rental fee, I tried to return on a saturday but site wa closed and self drop off would not work with my iPhone. It was due Sunday but of course they were still closed. Detracted from overall experience greatly.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

RAEA L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Kevin was a super nice guy and help me 120%. Would recommend them to anybody. Courteous the place was clean so U-Haul was clean. Five stars

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

I assumed I didn't have to fill up the van after using it since it only had between half and 3/4 of a tank of gas when I picked it up. Since it was not full of gas when I picked it up I assumed the $.79 per mile included the gas

Jerold B. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
3.0

Customer did not leave a comment.

RALPH G. 
Rating:
4.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Kristian B. 
Rating:
5.0

Customer did not leave a comment.

Terri Z. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Same comments as above.. excellent staff. I believe this was a problem with uhaul admin staff

LUCYLEE T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Very friendly and helpful.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

I want to commend their employee. I accidentally left my son's wallet in the rental truck when we dropped it off in the middle of the night. He promptly called me after inspecting the van & I was able to go get it before they closed. Thank You very much!

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

carmen M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

A reservation SHOULD ensure customer of a vehicle at chosen pick-up location. We were penalized and made to drive an hour out of the way, versus 1 mile, to pick-up our rental. Because other customers did not return their rental per their agreement. VERY POOR BUSINESS PRACTICE! I would shop competition to compare this business policy next time. This location rep is awesome though, and very accommodating! Highly recommend this location.

Warren H. 
Rating:
4.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

Good

GIAN CLAUDIO M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Nice place but no one there.

James S. 
Rating:
5.0

I think if they continue to be helpful as they are they will be fine. Nice clean and neat location.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

Truck had no a/c and the cab floor and middle console got extremely hot during travel, enough to burn my ankle

JESSICA S. 
Rating:
3.0

Have some one there when I drop off the trailer.

GERARD V. 
Rating:
5.0

Very good experience

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Limited parking for large trucks and trailers

Roland C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

No improvement necessary

MICHAEL B. 
Rating:
4.0

Once I arrived in FL, I contacted UHaul customer service with the intent of informing them they should not allow this vehicle to be rented again without significant repairs. Understandably I was concerned that they had me taking the truck to another contract dealer who could be yet another Larry's. The gentleman I spoke with was professional and seemed sincerely concerned. He noted the issues and forwarded me to Roadside Assistance to possibly change the return location to someplace close to a repair facility. He explained that he was not allowed to change the location but the other shop could. The lady I was sent to was pretty much the opposite of the first rep. Though she was professional, she made me tell her the whole story again and then dismissed my concern and told me to take it where I was assigned and then punted the problem to the drop off location. She told me to tell the story to the Englewood Self Storage (ESS) again and basically make it their problem. She also told me she would contact ESS and tell them I was bringing the truck and that I had concerns. As I pulled up directions to ESS, I saw where they were only open until 3:00. I arrived at 2:50 and the business was closed! By this point I was absolutely livid and called Customer Service. After more than 10 minutes in the queue, a rep came on the line and I told her I was extremely angry and apologized to her in advance of our conversation. I told her I was done and was not leaving with the truck. She handled things very well and immediately took the right position of trying to help me resolve the problem. As we were talking, the owner of ESS pulled up and took over. He couldn't have been any nicer! He spoke with me and was very concerned. He took responsibility and made a good impression for UHaul. He explained it had been a slow day and he had left to go to the bank and wasn't planning on returning, but saw me on camera and returned. I asked him if he had been contacted that I was bringing the truck and he said no one had contacted him. I am planning one or two local moves in the near future and at this point I think I will consider other options because of this overall experience.

bernard T. 
Rating:
3.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

The minute I drove into the facility an associate greeted me at my vehicle to check me in. I was in and out in less that 10 minutes.

Richard S. 
Rating:
5.0

The website is a nightmare! All the individual attempts to sell insurance, supplies, equipment, labor at each end, storage, etc., is incredibly annoying!! Got through about what I believe was about 90% of making a reservation, the site froze up on me. Both the pick up facility and the drop off facility personnel were polite, curious, and helpful.

STEVEN J. 
Rating:
5.0

Frank was great.

JEFFRY B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DOUGLASS L. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

Milan H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Nice location and plenty of trucks Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

Sean C. 
Rating:
5.0

Frank Jr was great and very helpful nice people to work with.

donald L. 
Rating:
5.0

Great service, except the location forgot to get me the dolly. But overall great

birgit B. 
Rating:
4.0

Truck rode rough even though it said smooth ride. Had trouble with tire on the traitor. Tire shredded and had to be replaced after a 2hour wait. Got about 5 miles down the road and the same tire started smoking and had to pull off road again. It was split open. Another 2 hour wait. I was supposed to close on a house in Louisville and never made it because a 14 hour drive took me 26 hours.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

oscar B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top