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DARRIAN C
Customer Reviews for Ennis Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It did not run well, a very rough ride. this is the 3rd truck recently and very rough.n the truck was clean and we love the feed store and employees there. Thank you.
Michelle MI cannot think of anything.... We had a great experience with everyone we dealt with.
albert mEnnis Feed was great. Original drop off location was a dud. Map location and address was a public house. Ensign drop off site was non-existent per U-Haul map gps.
Brent HI had a really good experience with this location
Deon HNothing, they were great! Customer service was amazing
MARSHALL BFast and easy
DEBBIE BMaybe let people know that they will need to take photos when they drop it off and pick it up if they are planning to do that with their phone. That does take some time so just an allowance for that would be helpful.
Bobby WI answered no to the personnel being helpful because I didnt have any dealings with personnel because they were closed
kimberly CThe app was really annoying to use - I will not be doing it again. This had nothing to do with the location though.
Madison NTho there was a minor hiccup...they took care of it quickly and got us going. Super easy to work with.
ALLISON PThe store itself is a great store with nice workers. The equipment is the issue. The trucks are not in good repair and often not clean.
BRUCE BGreat service
JAYME Mcharged me 25 in gas when I filled it up
SKYLAR SNo improvements needed
GREGORY HThe young lady who did my rental paperwork was great.
Michael MCheck engine light came on, truck did not run well. Made a 3 hour trip into a 4 almost 5 hour trip.
BRUCE BVery professional, courteous, and helpful service
JOHN GMade me start with 1/4 tank of gas. Hard to plan a trip to only have 1/4 tank when finished.
STEPHEN FPersonally i think for the price is was very expensive and could’ve been a bit cheaper but it got me to point a to point b
Katlyn GThe windshield wiper on the drivers side was broken & the windshield was dirty so that is a safety concern. When I told the gal when I returned it, both her a gentleman stated they knew of this issue. You had to pump the gas to get it to start as it would not easily start.
ROBYN PFast and friendly..will definitely recommend and use again
ALMA GGreat service.
LONNIE CThey always do a great job with service, attitude and kindness. This location is the best after several rentals with them. Thank you for your Service.
JOHN SVery friendly and helpful staff
CHAD PEverything was to my satisfaction
Barbara CThe staff barely acknowledged us. Didn’t offer to help disconnect the trailer. We had to ask where to drop the trailer. The gal helping us was nice but the guy next to her didn’t even look up from whatever he was doing. Not the usual service in Ennis
Gregory HThe pick up location was incredibly great. However, UHAUL has the worst scheduling. Had to drive 30 minutes away to receive my equipment I set up to rent just over a month ago. Yes UHAUL did credit me and I am thankful for that, but something should be done about the whole process.
William HCustomer service was fantastic. Very nice staff. Equipment was ready when promised.
Stanley Binterior was dirty
Glen SLady was on phone long time, took forever to drop it off due to her on phone
Anthony CReally a great experience. Fast and easy time. The staff was really helpful too!
Mason OEasy and pleasant experience
ALLEN BVery friendly and helpful people.
james pAbsolutely the easiest and most efficient experience. Will definitely be back again any time we are in need of moving things.
rachel sRhere was a drink can and an old sign left in the truck from the previous renter. And the passenger side mirror was broken. It made it very difficult to change lanes, had to keep asking the passenger if the lane was clear. Very nice people at the office and very helpful
CHERRISE PDoesn't need any improvement. They go out of their way to accommodate.
KAREN mWasn't lit up was too dark of an area and charged credit card after we told U-HAUL not too we was disputing charges will not use U-Haul again Will use Budget or Penske
Jennifer SThey were very professional and plellight
Deacon BA.J. seemed distracted and sloppy at drop off. He tried to keep my copy of the paperwork like he would deal with trailer return later. He did disconnect the trailer and then started to leave without saying anything...I had to confirm that we were done. Over 22 hours later the app still indicated that the trailer had not been returned. I had to contact Ennis Feed and Karen was able to finish the check-in properly.
BRENT ETruck was in serious need of maintenance. Brakes were shot. Power steering was fucked. High beams didnt work. And it had no washer fluid.
Justin GVery nice people, very helpful and courteous to customers.
David RCommunication. After I had to make a change in schedule, none of the communication was correct about anything. Your automation stinks.
Timothy SFast and easy to drop off.
David PThe folks at Ennis feed were amazing. Thank you for your help!
patricia jeasy drop off location.
Jonathan SOnly issue I had was that my rental had to be returned to the same location I wasn't aware that some rentals are not available for "one way" rental.Learn something new!Customer reps were very friendly and helpful,though.No issues there
Janie LNot sure
jerry hPersonnel were kind and knowledgeable east to work with
Richard CThe rental rates aren’t stated it’s only for 4hr increments
Karissa SEnnis Feed Store (Karen & AJ)was very informative & walked me through how to use the rental. I was able to pay and received my receipt via email promptly. Great trailer and experience.
RAYMOND F