Customer Reviews for Entertainment Plus

Good service

Thank-you Monty, for all your help

Absolutely horrible service, truck was filthy, not following health and Sanitization practices for pandemic. Disgusting.

I was under the impression that I would get 200 kilometres a day for free. My statement says you charged me for all kilometres driven. What gives? Not at all happy with this.

I was very upset that they were going to rent out the truck to some one else as we were on our way to pick it up. We were there approx. 25 minutes after 12 noon. Nothing was said about a "time limit" on picking up the truck. This business doesn't even open until 12 noon.

I need a refund of the insurance I was charged as the shop guy thought I said I don't have insurance but I did . Also need a receipt for the total Thanks

Have to wait a bit longer because of computer problem.

I always rent in this location,truck is always available and the one who manage is really nice and explain everything about the rental.

Just want to say that the man behind the counter was excellent. The truck wasn't very clean though, and had some items left in it from the last client.

Employee is rude but. Not the Manager. The employee can't explain well. Charging us 2x and holding the money after we retuned the vehicle.

The staff at Entertainment was very helpful. It is a great location.

Best U-Haul location to rent trucks/vans over night parking great service. No line ups quick in/out recommended to all

over charged me on kms driven

Very good experience. Thanks

I was suppose to pick up truck from other location but whenever I call this location they always have truck & vans available for rent. No line up quick in & out. Thanks

Prompt service, very professional, company protocols been followed well. Clean truck. Thanks

New truck Good service Good over all

Very handy location, everything available in this plaza. Always great experience

Long story short, five star experience

Great customer service brand new van. Lots of Parking ??

It was a good experence

The van that I was initially assigned through the app was damaged in many places including looking like it had been side swiped. When I went to get the key, I was given the key to a different van. I drove a total of 23 km but at checkin on the mobile site was charged significantly more. Now I have $230 in pending charges on my card with no updated receipt or contract.

Very bad experience, horrible customer services.

Maintainance need more improve

Smells like a dead rats inside. No clean and yuck.. Not a good response from dealer as well.

I has a great experience with the uhaul representatives at the location. Our truck was ready to go without having to wait in line. Quick service!

very busy location. bad traffic

Great service, great experience, thank you !

Good service, over night parking late night key drop off. Great location to rent trucks.

Fuel up tank to full before handing over to customer. Rip off on fuel if this is not done, obviously too much guess work that is not necessary if you simply have tank full on your end.

There was no gas in the truck. It had been siphoned it out. We were promised that we would be reimbursed for gas not used. I'm still waiting. Everything got really confusing and no one seemed to know what was going on. The truck got lost even though we took it where we were told to take it!

The van I rented smelled like garbage. The shop owner mentioned that a previous client had garbage dumped in it and he had to clean it. Unfortunately, the truck was NOT clean and was smelling very bad. Secondly, the van's steering wheel was not aligned properly and it was very difficult for me to drive it. The owner charged me for 13 km extra as well in spite of me giving him the mileage. I will not recommend anyone to book a rental from this location.

I only picked up from this location because the very unhelpful and awful person at the blackfoot location wouldn't give me the truck I reserved from there, stating she didn't know what I would do with it! It cost me $650 to rent that stupid uhaul for a one way trip because of that agent. I didn't finish my move until midnight. Worst experience ever. I do not recommend.

Helpful staff and convenient store location, parking lot was a nightmare though.

He just toot the key and said thanks I did not think to get a recepit for returning the van

20' truck needs attention. Engine revs up very high before shifting. Like a small motor. Tires need replacing. Shocks probably as well.

tire pressure was low - had a slow leak. needed to keep putting air in tire during rental time.

They wrote down the wrong gas amount and mileage. Very horrible communication.

Location was ok but when I received the truck it was a little dusty in the cargo area and I did not receive a dolly for our move. When I returned the truck, I originally asked for a 24 hour rental but the location gave me till 1pm to return the truck. I returned it at 4pm at the original time I requested but was charged an extra day rental and insurance fee. Also the location did not have a proper drop box as described from the website but a mail drop at the front door and that was fine but it took us a while to find the place to drop the key. Overall the experience wasn't ideal but it was fine. Thank you.

Good, kept the truck for 24 hours no complaints. Leave the car over night parking no charge.

Close to my house no problem renting. Saved lots of money on milage. Clean truck. Good service. Thanks

Prompt Courteous Professional Clean truck Free overnight Parking

Everything went fine, pleasant experience Overnight Parking was a bonus

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Rental & service was both ok

No complaints, over all good, quick check out no time wasted, parking available. Good service. Thanks

Everything was ok, friendly service, employees were helpful, clean truck, no complaints.

Good Good Good Thank you

Clean truck, good service, parking available. Good Uhaul store

I am glad I choose this store for my Uhaul truck rental full guidance made it easy to drive the truck.

I like this store service and I will rent from here again good store with all services. Everything and all other store in this plaza was bonus. Helpful people

Video store with more. Good service. Truck was ready on my arrival recommended to every one to use your most friendly Uhaul nebigour hood dealer in town. *****

Prompt,clean truck no complaints.thank you

Satisfied

I always rent from this Uhaul store never have any problem. Truck is always ready and clean very prompt.

Good over all, parking available. Quick service

Customer service was good and park my car over night for free. Helpful service I was impressed with clean truck and professional help. Very central location thanks

Not only did I have trouble finding the location, but they weren't open until noon. My contract stated I had to have it back by 9, so I was on time to find it closed. When I went to drop off the keys, there was no indication whether or not I had the right store, let alone where to drop off the keys. It was a video rental store, and I had to risk dropping it in the movie return slot. That day I didn't hear whether or not my contract was concluded or not. The following day I received an email stating I hadn't returned the truck at all. I called uhaul immediately and told them I did in fact drop off the keys at the location that I was told to and on time. The following day I received an email stating my contract was complete. I don't know what happened in between but it was completely unnecessary stress for me and my spouse. (I want to note the location I was given for drop off was 30 minutes away from my new home. I was extremely disappointed with this, as there was more than one location in my 5 km radius. And because it was a further drive, I had to top off the gas to the expected tank fill costing me an extra $40).

Awful direction from uhaul for drop-off. Took over two hours to drop off the truck. Very unorganized, dissapointed with the misinformation on the website and staff telling us wrong information multiple times.

The representative at this location would not go out and look at the truck with us. Unfortunately for me I assumed he would be trust worthy in regards to the truck. When I came back he said the trucks gas tank was originally at full but when I returned it, it was at half a tank. I only drove the truck for 1.5 hrs and the odometer said 30kms driven. I tried to ask him how he thought i could possibly use half a tank of gas to drive 30 kms and he wouldn't hear it and charged me for the gas. Very very disappointing experience with this Uhaul rep. Next time I know not to trust them at all and to make note of everything before taking the unit even if the rep doesnt want to do his job.

We rented and returned the vehicle from and to the Brampton, Ontario location on Main Street. It was raining/snowing during the day we rented our Uhaul, and the sideview mirrors were very difficult to see through. It would be nice if they did a wipe down of the sideview mirrors before giving us the vehicle or perhaps did a water repellant on them as they are the only means of seeing beside/behind. We didn't have any tissue or anything to wipe them down - we had to use a spare shirt we had and just threw away later. Perhaps provide wipes? Also, we didn't know if the mirrors could be adjusted? Perhaps mention that too - how to adjust them. Thanks! Other than that, the vehicles were easy to use and in good condition!

Entertainment PLUS recommended to all

I wasn't told to go to temple until I went to the Blackfoot location. Then when I tried to find temple location...the usual sign doesn't face the street. Because the owner doesn't allow the sign

I was cheerfully greeted immediately upon arrival, quickly helped with the drop off and on my way in a matter of minutes. Very pleasant and friendly manager was a pleasure to deal with.

This location is in a very busy Plaza with to many cars in the parking lot. Hooking up the trailer was a pain as it blocked cars driving in/out and people weren't smart enough to drive around and just waited for us to hook up causing cars to honk at us. Also the trailer we got had a crazy sway to it and definitely needs an alignment. Was dangerous

Van was brand new over night parking works out perfect. Thank you Uhaul entertainment plus

Good service good clean truck parking was a bonus. Central with all stores one stop shop. Thanks

Best Uhaul experience, I rent from this location all the time & I recommend everyone to choose this location.

The U-Haul was incredibly dirty and smelled foul.

Great service!! Thanks.

Customer service is so bad. I asked for van they booked open truck.

just make sure that if someone calls the 1-800 number and gives the renter info about pricing and such that the info gets passed on properly to the pick up location