Customer did not leave a comment.
JAMES W.
Customer Reviews for Enumclaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice employee and very helpful.
Ronald N.The 15' van truck steering had a neutral castor angle. This made the vehicle want to wander without constant steering wheel pressure left or right.
Richard H.The truck was clean and well-maintained! Also, the customer service was impeccable! She was friendly and kind and respectful!
Tara W.I was told from the previous location that I would get a credit for bringing back the vehicle with more than a quarter tank of fuel. I brought it back between half and three-quarter and there was no credit given this is probably the last time I'm going to utilize your U-Haul and I will never recommend U-Haul to anyone else again
Benjamin T.Everything went smoothly.
Tony A.The ladies that helped me were awesome 😎 and the customer service was great
Elma C.Anna was fantastic. Anna had told me the night before to return the uhaul before 10am Sat. I had the truck returned before 10am but Yolanda gave me the 3rd degree saying it should have been returned at 9am. I was berated in front of customers repetitively. Chris B
Chris B.Anna was very professional and a pleasure to work with Chris
Chris B.Excellent
Diane B.Anna was wonderful. She made the whole process quick, easy and answered all my questions. Thanks to Anna I couldn't be happier with the entire rental process. Thank you!
Deann T.Can't think of anything, people working there we're very helpful and nice. Thank you
George E.Helpful and very friendly.
Daniel M.The ladies working at the front were simply amazing and fantastic customer service. Thank you so much for making my first uhaul renting experience the best!
Thomas A.Everyone was very kind and accommodating due to the change of pick up.
TAMI C.The ladies working in the office were super friendly and helpful. Made the whole experience easy peasy!
Amber J.No problems here. Quick and polite.
Kathleen C.Perfect
Darrell C.Trailer fender light was out and thus hazardous in dark.. Also never received a final receipt. Initial contract had incorrect Insurance amount and overall charge estimate was way higher than online quote.
RICHARD A.I reserved the truck for early pick up at 6:00am. Unfortunately, I thought it wouldn't matter if I picked it up at 7:00am and learned I was very wrong. When I arrived, I discovered I had to register (this could have already happened during the reservation process - which would be a great time to do it). Then I couldn't pick up the truck because the process wouldn't continue on my phone. So I called customer service and waited on hold for 30 min to learn that I just needed to edit the reservation time. Again, important info to know when making a reservation for early pickup. I finally was able to start the check in process around 7:50 and I made the mistake of updating the info for my address on my license. This made me wait again for a verification process to take place. Of course, when my sister didn't answer the call from an 800 number at 8:00am on a Saturday morning (she missed my text informing her of this), I was asked to provide an alternate contact. I called my sister immediately and told her to answer the 800 number when the call came again and texted the verifier to please call her back. I didn't get an answer back and decided to call my sister at 8:25 to see if she had been called. When she told me no, she decided to call back the number herself and then I was finally verified. The whole process took 1.5 hours, and left people waiting at my house for 30 minutes for me to arrive. When reserving the truck, I read over and over to bring my phone, but nothing about registering or editing pickup times. Additionally, that would have been a great time to provide my driver's license info. Your customer service rep was great! I appreciated her help changing the time and making sure the phone check-in process worked.
Tiare S.Just do what you're doing it was great
GEORGE E.Excellent service. Thanks.
WARREN W.N/A
David P.Consider making straps and shrink wrap available.
Debbie M.Nothing
Carolyn P.All good no complaints
ROBERTO P.Enumclaw storage had the best customer service.
KAREN F.Very nice helpful staff at location
William A.Anna showed great customer service. The day went smooth Thanks and God Bless
Jeffrey B.Very helpful and nice employee at the front desk.
Matthew G.Great service easy to rent and return!!
John S.Thank you
William G.Easy process which is why I use Blake Street and Commerce Street locations in Enumclaw. Between the two locations, I can usually get what I want/need! They work well together.
CAROLE G.EVERY THING WAS GREAT HAD NOT EXPECTED THE UNIT THAT I HAD ORIGINALLY ORDERED -- GREAT MANAGEMENT SERVICE. VERN Gibson
Vernon G.very nice
Carla T.Great service, great equipment and very friendly staff. I was in and out within 10 minutes, no fuss. This is not a giant U-Haul place with multiple different trucks to choose from, but they can definitely point you in the right direction for a bigger trucks. I think all they have is a 15 foot truck which was perfect for my needs. Great local place for your smaller moving needs. Definitely recommended.
AARON MATTHEW A.The process was nice and quick
edward H.The location staff were excellent. Because of them, I'll be sure to use that location whenever I need to rent a U-Haul vehicle.
Paul R.The staff is always helpful, cheerful and ready to assist you in anyway. They are the best!
Barbara B.Please make your customers aware of the fact that while UHaul says to pick up their truck at 7 AM on the appointed day that the local UHaul outlets don't open until 9AM. That should be made clear as well as the fact that customers can sign up ahead of time for the 24/7 option. Otherwise the truck and the customer service was excellent !
Tim S.Nothing the most friendly efficient clean place around
Ann L.Get the bugs out of the computer syste,
Donald F.I love this branch of Uhaul they are absolutely great,. Excellent service fun and friendly. It is the best one I have ever dealt with and will continue to do business with this branch.
Raymond B.Great place to rent from
Larinda H.Can't think of anything!
Karen W.Just keep up the good work the gals that were renting were really nice and helpful
George E.Newer Van, drove well, comfortable, good radio.
LINDA V.Great service, newer truck. Great overall experirnce
Randy D.The best women up front. So helpful, informative and congenial thatI love gping there to rent a truck??????
Tamara M.We've rented from this location several years in a row. Fabulous service and very helpful!
Kathleen C.