Very helpful and nice employee at the front desk.
Matthew G.
Customer Reviews for Enumclaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service easy to rent and return!!
John S.Thank you
William G.Easy process which is why I use Blake Street and Commerce Street locations in Enumclaw. Between the two locations, I can usually get what I want/need! They work well together.
CAROLE G.EVERY THING WAS GREAT HAD NOT EXPECTED THE UNIT THAT I HAD ORIGINALLY ORDERED -- GREAT MANAGEMENT SERVICE. VERN Gibson
Vernon G.very nice
Carla T.Great service, great equipment and very friendly staff. I was in and out within 10 minutes, no fuss. This is not a giant U-Haul place with multiple different trucks to choose from, but they can definitely point you in the right direction for a bigger trucks. I think all they have is a 15 foot truck which was perfect for my needs. Great local place for your smaller moving needs. Definitely recommended.
AARON MATTHEW A.The process was nice and quick
edward H.The location staff were excellent. Because of them, I'll be sure to use that location whenever I need to rent a U-Haul vehicle.
Paul R.The staff is always helpful, cheerful and ready to assist you in anyway. They are the best!
Barbara B.Please make your customers aware of the fact that while UHaul says to pick up their truck at 7 AM on the appointed day that the local UHaul outlets don't open until 9AM. That should be made clear as well as the fact that customers can sign up ahead of time for the 24/7 option. Otherwise the truck and the customer service was excellent !
Tim S.Nothing the most friendly efficient clean place around
Ann L.Get the bugs out of the computer syste,
Donald F.I love this branch of Uhaul they are absolutely great,. Excellent service fun and friendly. It is the best one I have ever dealt with and will continue to do business with this branch.
Raymond B.Great place to rent from
Larinda H.Can't think of anything!
Karen W.Just keep up the good work the gals that were renting were really nice and helpful
George E.Newer Van, drove well, comfortable, good radio.
LINDA V.Great service, newer truck. Great overall experirnce
Randy D.The best women up front. So helpful, informative and congenial thatI love gping there to rent a truck??????
Tamara M.We've rented from this location several years in a row. Fabulous service and very helpful!
Kathleen C.Excellent service at a good price for what I requested. Don't change a thing
Jason C.Very professional and friendly staff and convenient rates. Would recommend this to anyone looking to haul stuff.
Nicholas L.the gas gage seemed to stick upon filling...I needed to bevonectenth over one half gallon. I dispensed gas and turned the key to get to that level. Over and over, I turned the key it would only register 1/2 tank. Finally after 71.00 it showed almost a full tank. Felt kinda like I was cheayed by the corp. Certainly not the locations mess up. Overall though the peoplexat Enumcllaw appreciate my business. I am a re stager and so use trucks often
Tamara M.I rented a car trailer. Didn't expect it would be clean.
Shaun M.Nothing I can think of.
Dennis C.This was, by far, the absolute worst customer service experience I've ever had the misfortune of dealing with. I will literally avoid using Uhaul at all costs (both fiscal and logistic) from now on. First of all, when I reserved my truck online I was unable to see my reservation via web or the app. Then, a representative called me to change the location of my truck pick up to a place about an hour out of my way. I asked them why I couldn't see my reservation and they were unable to troubleshoot it for me, but seemed unconcerned. Several days later I still couldn't see the reservation and was getting concerned so I contacted customer service again via email. They tried to troubleshoot it for me and ended up telling me the reservation code was different than the code in my confirmation email for some mysterious reason. Still couldn't access my reservation, and the employee told me they were going to have to "go home for the day now". So, after many connections with Uhaul we finally arrive at the day where I'm suppose be able to pick up my truck with the app or website. I arrive and my reservation is FINALLY there but is telling me to call customer service AGAIN. So, I call and the lady on the phone tells me that I can't rent my truck today because there is a "driver's license discrepancy" (whatever that's supposed to mean) on my account from four years prior and the department who could solve the problem is closed on the weekend so I can't rent my truck that I'm trying to use to move to all of my belongings out of the house I just closed on and need to vacate and take them to a different state until two days from now, and possibly not even then. Obviously I was irate, especially since not a single person from Uhaul that I spoke to up until this point said ANYTHING about this issue to me when it could have been handled during the week. So... I hang up the phone sobbing and angry because the stress of selling my house and moving to a different state has officially just broken me- thanks to Uhaul's garbage customer service. My poor husband calms me down, and after calling several other rental companies who can't accommodate a last minute order for such a large truck, we try to call Uhaul again. This time I get a gentleman on the phone who is MUCH nicer. He discovers the same thing the former agent did, but instead says "Well it looks like there was no damage to anything you've ever rented, so I'm going to take a chance that you aren't criminals and rent the truck for you." Thank God for this guy- literally the only worthwhile customer service person at Uhaul. He fixed our problem (two hours after we were supposed to pick up our truck) and we were off to Oregon. I will never use Uhaul again if I can feasibly help it, and no, I would not "recommend it to a friend" ... or an enemy for that matter.
Samantha H.I had a bad experienced at this time! customer service is very poor!!
EVELYN M.The staff were very friendly and helpful, they made my experience easy. I would definitely recommend this location to anyone.
Jeremy O.Great customer service...very friendly.
patricia C.This is by far the best uhaul experience I have ever had. This will be the only location I rent from, even if it is not the closest. They delivered the epitome of customer service.
Ryan K.The Trailer itself was a huge disappointment and I was not satisfied at all. Altered wheel straps and faulty lighting made things very sketchy.
Christopher C.Signs on the door that say U-Haul. It's a storage facility and no exterior indication of a dual company office.
Patrick R.Very nice and helpful staff. Truck was great.
Ty M.Friendly, helpful and courteous
SHELDON A.People in the office were very efficient and nice. Van was ready as scheduled.
Joseph S.People at Enumclaw storage are the very best: professional, understanding and committed to give the customer the best possible value. Excellent at determining the best option for the customer. Very customer oriented. The regional territory managers could learn a lot about customer service from the people at Enumclaw!!!
Gill B.The only issue I had was that I had to pick up my Uhaul in a different location than I had requested. I did however get millage compensated which was helpful. Overall the ladies behind the front desk were very helpful though.
Kelsey A.I picked up from Enumclaw due to a truck not being dropped off in Kent. While the Kent team did everything they could do to make the situation better, it was a disappointment that there's no update or system in place if someone doesn't drop off uhaul rental in time for next person.
Shannon J.Best uhaul and storage experience ever. Great people, great facility.
Tracy G.