Very friendly and kind staff, always clean vehicles. I frequent this location because of the quality of service every-time .
TYLER R
Customer Reviews for Enumclaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the staff they’re always super helpful and friendly, location is always clean and organized and the rentals being right in town are great.
TYLER RQuick, easy process. Staff was very helpful.
PHIL CWe had an issue with our U-Haul truck that we rented from a neighboring rental spot. After trying to reach out to the place we rented from without any help, we drove to this location where we were treated very well even without having rented from them. We had to get our truck returned, but we will be coming to this location to rent instead. It’s no wonder their reviews are so good. Thank you for the help and kind service!!!
Jonathan EGreat service from the office staff.
ROBIN CNo problems. Great service. Good gas mileage on the vehicle.
RICHARD SNothing
LISA SThe two women in the office were awesome!!
ROBYN Mthe staff here is incredible!
TAMARA MGreat service!!!!
GARRY KGreat people there
JANINE FNo suggestions. Everything went well. “If it is not broke, don’t fix it”
DONALD FGreat service!
PETER EI don’t remember the lady’s name, but she assisted me both days. From my pick up to my return. There was a moment of excitement at one point. I could not find the keys to my U-Haul. I’ve been out over the road driving truck since September. It’s a long stretch. So when I woke up the next day and couldn’t find a couple different items I figured I must’ve left them in U-Haul. Well, I found one item and the other one was the key to the U-Haul, which wasn’t there. This was going to cost me about $350 to get a key cut as well as somebody to come out from the roadside assistance Team. I was provided a spare key that would open the door. To my surprise, I found the key sitting in the cupholder. Lol. I am very grateful and would be happy to do my business at this location again.
AARON WGreat service. The lady working was kind, helpful and efficient.
Erin SThere is nothing that I can think of to improve.
Kimberly TTreated very well by the staff. Easy online sign up and quick service in the office.
JEFFREY WI won’t rent from anyone else other than your staff on Blake Street in Enumclaw. They are always kind !! Sincerely Tamara Set the Stage (a staging company)
TAMARA MN/A
JOHN MVery friendly staff!
DRAYTON MExcellent
MOUKDAKHONE HVery smooth event! Used UHaul several times!
RUSSELL DGreat customer service
RICHARD AThe staff was very helpful & friendly. They were a pleasure to work with for both pickup & return of the truck.
STEVEN MReception was very pleasant and helpful
BRADLEY DExcellent customer service
SUZANNE RIn all of so Puget sound, this one provides the best service! The ladies are so kind and really try hard to help customers with their needs!
Tamara MCustomer service is always exceptional.
KEVIN MGreat customer service!!!!
Nancy TAt this location they were super friendly.
Irene Lit was my first time using a call and we rented a 15 foot truck to move cabinets. everything went seamlessly. The service was very friendly and helpful, the truck was clean and in good repair. I would rent from U-Haul again if I have a need.
Earl SVery friendly and helpful
Larry SFront desk clerk was pleasant and helpful!
Brad DVery well maintained, this location is always so easy to work with!
Larinda HOn the paper it said it was a 1/2 a tank of gas and it was a 1/4, when my son in law went to let them know she said ok. An he told her we were just putting in a 1/4 and she said ok. I was charged almost 50.00 for gas! NOT COOL
Carolyn PHire more people like Anna
John KYOU GUYS MADE ME DRIVE AN HOUR AND DIDNT HAVE A TRUCK READY THEN THEY WANTED ME TO DRIVE AN HOUR A DIFFRENT DIRECTION TO GET A TRUCK HORRIBLE EXPERIENCE
JOSUE MThe Truck we had this time was EXTREMELY GUTLESS. We didn’t have the Truck fully loaded and it could barely go up a slight hill. You guys should probably take a look at the Truck we had. We were Thankful we didn’t have to go far.
Robert AKeep doing what you’re doing. Anna was great, she really helped us out on a short notice. The truck was spotless and the facility was clean.
michael wExplain options for rentals
Phyllis YAgain, I do not blame the rental drop off location as much as I blame UHAUL. I was called by a UHAUL agent who explicitly advised that I bring the Auto Transport to this specific location. But when I arrived for drop-off, I was told the location did not accept auto trailers, that they did not have room for them. It seemed an act of charity that the uhaul representative at the drop off location accepted the transport to save me from having to take it elsewhere (thank you). But the experience only solidified my disappointment in UHAUL, and cemented my perception that there's no connection between your website, your telephone-based support/coordinating/corporate personnel, and your individual agents on the ground at pick up and drop off locations. The link and continuity between your online reservation systems and local franchises is broken.
Matthew BNot much , great service
ROBERT PYou need to fix the trucks when your location managers requests a repair. There's no reason to leave them in disrepair as the driver side door to the vehicle we rented was totally accessible to anybody with or without a key due to a large piece of the door missing directly under the door handle. If I had to take that truck for a very long move I would have been scared the whole time someone's going to break in and steal the truck ing with my things. The manual window handle was missing a part which made it really difficult to roll it up and roll it down. The manager at the rental place was very helpful, very personable, apologetic and embarrassed about the condition of the truck.
Amy MAlways a pleasure to work with at this location.
KEVIN MStaff was great and it was easy getting in and out
Rejena KFriendly staff and helpful.
Robert AInterior of box was dirty ..swept it out. Truck was disgusting like it was driven cross country...bug guts everywhere. If there is one thing uhaul needs to work on it is cleaning the trucks...image is everything.
Christopher HIt was so easy and the lady working in the counter was so friendly.
Ben GI was very impressed with the Enumclaw, WA location!
karen RCustomer service was excellent and truck quality was exceptional.
Jeff MWent perfect
John MThe representative was terrific. She explained everything very well & ensured that all charges were correct. A great experience!!
Joseph HEasy.
Gordon TExcellent service, no improvements
Charles L