I will not be using U-Haul again. You people moved my truck from 1.5 to 8 miles away 2 hours before I was supposed to pick it up. I live in nyc so 8 miles is no joke. I had to call three times to get it changed to a location 3 miles away instead. But the person changing it failed to change to mobile access despite informing me the location was closed, so I had to call another couple of times to get someone to make it so I could actually pick up the truck. This ordeal took hours and so many unnecessary tears while I was already stressed trying to move.
Rose M
Customer Reviews for ENY Postal Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged for insurance even though I repeatedly verbally requested not to be, and marked that I do not want coverage during the online reservation!!! The person at the counter was inefficient and hard to communicate with.
Douglas MNoting
ANDELL CVery nice n professional,,, very good service 👍🏻
ANA CI was over charged.
Penelope VThe owner of this establishment was very Professional and helpful. I really appreciate his warm and friendly service. Thank you for a wonderful experience and I look forward to using U-Haul again really soon at the same location.
LISA RImprove customer service and
CURTIS BNth to say
Karl WThe guy there was super super nice. Extremely respectful, helpful, and honest. It was actually the best rental place I've been to.
Joseph FNo disrespect, but with this economy I think the prices should be lowered, but I was surprised of the process of information given and courtesy applied. I’m sure when needed again I would surely come back again… thank you for your services.
Marion KHand truck available for use
michele cI was charged one amount and a couple of days later I saw an additional 100 dollars deducted.
Lynden BKeep doing what you doing you doing great
Miclyne GMake sure you live up to your reputation
Joel SThe whole back of the u-haul smelled line garbage/wet dog was horrible my brand new apartment still have the smell of the u-haul
JERREL AThe location was fine however the app to return overnight was giving probldms.
Arleshia WI rented for 2r hours for local use, and was overcharged, for hundreds of miles. They kept poor records. Then I had ro go through the ringer ro get this resolved.
JAMES LThis is the worst possible service you could ever possibly get definitely was not satisfied and they are not clear on their prices
Shakeil BWasn’t a fan of the customer service.
Takeisha JThe truck smelled like smoke and there was a bunch of hidden fees. Plus they charge my card two times and gave me a bs excuse for it and said i went over millage . Never will use this location ever again
ronee tDrop off was very easy. Location was easy to find and and I loved the peace of mind of the drop box, after hours was really great as well especially because I didn't have to make another trip the next day was big for me. I will be definitely using this company again.
Crystal VThey didn’t give enough miles for the trip. I went one way paid I’ve 992 dollars and only got 437 miles and I ended up going over
denajya jGood service
Rafael PTell people the truth I was told one thing and that did not happen .. I was told I drove 200 miles in one day and was over charged.. how I drove 200 miles if I went from Brooklyn to queens and back to brooklyn these people don’t check they trucks … I’m pretty sure the guy put in the wrong mileage before I got the vehicle
cory sWe should not be charged 20.00 for after hours drop off if you are not late. You should get credit for bringing back full when gas was only 3/8 when you picked it up
Candice JFriendly customer service
Rosie SNo clear directions on how to drop off. Had to wait on hold for 20 minutes to talk to a representative to tell me the information
Liam OThe van was filthy and I was unable to pick it up late evening as I was told over the phone. Other than that it got the job done.
nickolous AGreat location The truck smell like sweat suits and sneakers And I didn’t understand why it was extra to hold truck and it was a 24 hour rental
Alexis DBe more poundtureal
Cornelius CMy pickup was delayed 1/2 hour by the location opening late which made my time off. Things about drop off weren’t explained to me beyond that they were closing without consideration for the time in my rental that I paid for. I was told no one would be there to collect key and to bring the key on Monday but I don’t live close to location. It was not explained beyond bringing keys on Monday so I planned for time that best suited my schedule.
Margaret HGood People
Rosa LAs this was my first time the customer service I received from the young lady was the best. Very pleasant and helpful. I would definitely deal with that location again.
Samara JThe experience was very fast and swift, shout out to the young lady that assisted me with everything.
Jashel MNothing to my knowledge !
David BThe damages were not marked with an X. The vehicle needs to be cleaned. My rental was dirty, had me sneezing the entire time I was in it.
Steven VSide mirror on truck was loose and kept moving. Didn't know until I far gone. I didn't return it because it was the only truck and I needed truck for an emergency
Korin PThe equipment wasn't vacuumed but it was drivable. Thanks and BE SAFE and BLESSED
Travis RNothing at all..
Fatimah SEverything was good thanks
Susan AFirst of all, this should not be a place to rent a uhaul, it is an office with not parking or any of the convenience you are used to getting. Truck was dirty and they are trying to charge me for 2 days when I returned it on the same day. Horrible not only will I never used that place but I will put a review in goggle.
Susan RThe receptionist was very polite it took your mind off the overwhelming heat; there need to be more ventilation . Thank you
Jeannette BThere needs to be a designated drop site not riding around looking for nearby street parking. I spent 25 minutes looking for parking upon returning the van on a Saturday afternoon in a busy section in Brooklyn. Had I known this before renting I would have chosen a different U-Haul site.
Patricia RNot easy to find parking at drop off.
Vincent PThe beautiful young lady that in there went above and beyond. She was courteous, very helpful and professional. I hope more people would go there patronage her shop. Thank you & Jesus loves you all!
Jovens RYour was very helpful
Oneill GCustomer service was great the lady at the counter was very helpful and courteous, she was very pleasant and informative I will recommend this location to my friends and family
kenrick cYou authorized dealer(s)/contractor(s) need to be trained in proper Covid-19 procedures. For instance, when someone books a rental for 12:00pm, and arrives timely, but is instructed by other customers that the sales agent only allows tow (2) persons in the office/site at a time and, when it’s the customer’s turn to enter, he is told he is “late”. There should be a check in system outside if this is the case. Finally, I booked a furniture Dolly and was told it had been booked before me. Yet when I used the App to book, it said the Dolly was available. There should be more than one Dolly at the site.
William MThe front of the uhaul was clean not the back
Aaron LStaff was friendly and accommodating.
Angelor L