Using the app made the pick up and return process so easy. The young lady at the desk was so helpful and friendly. Definitely recommend.
DEBORAH L
Customer Reviews for Epic Storage Horizon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front reception service staff were very friendly and helpful throughout my visits, the two ladies there during the week and weekend ensured all my questions and rental needs were answered or addressed. The only issue I had was where the rental truck is parked, the app requires pictures are taken; this is difficult and unsafe because there is landscaping with large rocks and cactus plants directly in that area behind the area.
TIMOTHY DMy only complaint is what is considered a full tank. I received the vehicle with a “full” tank of gas, with the needle on the bottom of the full mark. I drove the truck 30 miles and topped it off and it 8.5 gallons. Not U-Haul or Epic Storage fault. It’s a problem with the world we live in. Probably some liberal moving here from California.
BRETT SColton and Angela both were great and friendly!!
KAREN CI am tired of getting charged with gas fees. I rent monthly sometimes more than once a month. I return it at or above where it was when I got it and I get charged a fuel fee. I think it is a scam! I have no choice but to rent with UHaul but I will be taking pictures from here on out of the fuel level. This is taking a huge advantage of the customer!
DEBI FNothing at this time we are very pleased with the experience.
TIMOTHY DThe staff was very nice and helpful
ALEJANDRO H