These guys are great.
BRANDON A
Customer Reviews for Equipment Alaska LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very pleasant and polite. Overall easy to drop off
jean lThe folks in Alaska are friendly and helpful. They called us back to make sure we were being taken care of. Went out of their way to make sure we had everything we needed.
Michelle PEverything worked smoothly and perfectly without issue, the service was extraordinarily good
susan cShayne was excellent in getting us connected, informed and out the door. Much appreciated!
Carlos GShe dropped off the Uhaul without driving it off the road! Thank God!
JOSEPH CI was double charged for the 4th time at this location
ISAAC DIt was a smooth transaction. The Man that checked me in/put was very friendly and helpful.
HILLARY BThank you for everything- wilds
PAUL WThe experience can be improved by fixing a glitch that occurs in the app when checking in the rental truck.
Mwasi MFirst time going to this location and will definitely come back in the future. Very nice, straight to the point and fast
ZANE RThe equipment that I used (a car hauler) was not very well maintained. It was extremely dirty and could not see the lights. Business does not enforce cleanliness requirement.
JACOB NDoing a good job.
ROMAN KFront desk staff where very nice and helpful
MITCHEL Hgreat customer service
ROBERT HTeriffic customer service
ROBERT HHave a full tank so there is no problem returning it full. Don't charge for a perceived difference of 1/16 of a gallon.
MATTHEW HTrailer was given to us with poor inspection. The employee pointed out my hitch was the wrong way and then laughed and said oh well and hooked it up anyways. My husband went and bought a new hitch and reattached it. Driving through the alcan lost a tire on the trailer and had no spares and ended up having to sleep in our vehicle in the freezing cold overnight until someone could get to us. Had to go back and forth to get a refund for the unsafe equipment given to us. Terrible communication on the area managers part any time we would speak to someone they’d say they can’t help us only the area manager could and he did not return phone calls after the first one.
Carlee SShe was very nice and helpful after we got screwed out of our truck. Had to drive 8 hrs to pickup another truck and back to here to get to dolly she was the most helpful part of this order.
STEPHANIE JGreat crew there!
patty dThe location was adequate. The use of the app and website were less than adequate. The app kept asking for me to log in and then lock me out when I used the right password too many times. The website was unable to send me a security code due to an unknown error.
Ashley CThe car hauler worked flawlessly!
Ron HTechnicians went above and beyond to resolve hook up/lights issue.
MICHAEL CVery kind and professional!!
stan mThe lady at the front desk is always in a bad mood and doesn’t know anything about towing yet she wants to tell everyone what to do
JORDAN HMake the after hours locks a little less tough to open (sticks a bit) and the parking lot for the u-hauls without potholes to collect rainwater. Other than that I am glad the overnight option was possible at this location for a last minute need.
Mitchell SHad truck available that I needed Made check out easy Made return easy Friendly staff
JACQUELYN WBig thank for last minute rental.
BRENDA VNo complaints, lovely experience.
SAMANTHA NThey were phenomenal to deal with and answered all of my questions when I am in need of another trailer or a cargo trailer or just a U-Haul truck I will be back to that location.
LESLIE JNothing. Everything was perfect.
RUTH MThe staff at this U-Haul location were extremely helpful and friendly. They went above and beyond to make sure I had everything I needed for my trailer. I would definitely recommend this location to anyone looking for a moving truck.
RYAN YThis was one of the worst customer service and product experiences of my life. The short of it; they don't check the equipment when it gets checked in and are generally rude beyond typical "Alaska gruffness" (keep reading for longer version). I drove an hour to this location from Anchorage to pick up the 'ready' Uhaul as there were literally no other 5x8 trailers in AK. Upon paying for the rental (poor customer service through this interaction) we went to attach the trailer/check lights. I lifted the trailer onto my hitch. Found a blinker to not be working. Immediately the lady ACCUSES my vehicle for faulty wiring. Nope. It took THREE HOURS for them to have a third-party trailer (nice) guy rewire the faulty blinker grounding wire (tbf, whoever re-wired it before did a hatchet job - but clearly Equipment Alaska LLC didn't check). I commented that in the future they should a thorough inspection before stating the trailer reservation is 'ready' to avoid having the customer stand there for 3 hours. The lady immediately responds dead serious "No, it was the way YOU lifted the trailer onto your hitch that ruined the grounding and caused this issue." WHAT?! The next day while driving normally on pavement ALL THREE leaf springs completely blew. I dealt with Equipment Alaska on this and they were slightly better than my previous encounter.
GREGORY HNothing yall doing great job
STEPHEN JGreat friendly service
JAMES RBe open on the weekends Make the check in and out more user friendly online possibly.
JAMES WN/A
RONALD SI feel like the transmission may be going out it shifted very hard and took a minute to shift would hate for someone to have to deal with that while moving or something.
AMANDA BThe UHaul app is beyond garbage. This is the 2nd time I've used this service in a year and it causes nothing but grief. 30-1hr just dealing with technical issues before inevitably needing to call a rep every time. Ridiculous.
TIMOTHY SMake sure the truck has a through inspection before someone is driving over 3000 miles into another country.
Joshua CThe technician (Shane?) was fantastic, went out of his way to and inform me of things I may need.
Jess SFriendly staff, quick to get us in and out, and easy to find.
Timothy RFaster refund of un used miles round trip
Kamari BTires balder than a babies butt, both blew out on my travels
Christopher LN/A
Howard RThe staff at Equipment Alaska LLC were very helpful and pleasant to talk to. They helped me hook up the equipment and the check out.
Kevin PVery professional and he went out of his way to be helpful
Linda LNothing! 😀
Kelley ABoth individuals I worked with were wonderful & worked well. Will highly recommend this location.
Calvin CThe mobile pickup did not work for this location, was wanting me to go to Africa, thankfully the owner showed up and squared us away. Was still about an hour later than planed, but very thankful for the help.
Alexis HGreat customer service and helpful. Thank you so much
Abdulmajeed AThe nice gentleman at the location. Help me out so very much. I couldn't get the app to work on my phone. So I was having issues renting and picking up my truck but he saw that I was having issues so he showed app to the location and he helped me. He was a very great help. And I would recommend that location to everyone I know because he was so nice and respectful. That man needs a raise....
Cheyenne DExcellent location and help
Milton HYou can't improve on it. It was perfect! UHAUL was the easiest part of the whole move.
Debbie HThe manager was rude. I called to rent a 26ft box truck for a few hours to move a pair is airplane wings. There was a truck on location and he said he couldn’t rent it to me, however on the Uhaul web site I was able to reserve the truck. When I showed up with reservation confirmation from the website, proceeded to argue with me about the rental.
Brent SYour service was excellent,we highly recommend them
sharon cThis was a very easy pick-up and drop off!
Cheryl SThese folks were awesome! I had reserved a truck at another Uhaul location, and they didn’t show up so I could rent it. Last minute I gave these guys a call and they had me set up in less than 20 minutes! I will use them for any future moving needs!
Lisa W