Super helpful, friendly and understanding,...moving can be stressful and just getting the truck was the reliever,...very kind people THANK YOU!!!
EDUARDO G
Customer Reviews for Equipment Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Old truck, dirty, not in good working condition
Alejandro DExcellent Service, Very Friendly Staff 5 STARS ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️
tony vi didn't received the link to give back the truck
Yamil PI booked my return to a Saturday afternoon 4pm. When i tried to return the location was closed and the instructions to return the equipment were poor. I left a voice message with no return. When I returned the equipment on Monday it was charged the additional 2 days that i didn't use.
Tomas SSatisfied
Alberto LGentleman at the business with address was rude. Where the pick up and drop off was very dark and leaving my vehicle there was unsafe. Transmission on truck is shot
Arthur SI didn't have a problem with the location. I had a very bad experience not just once but several time with Making reservations and the agent Messing up.
CHETSWAYO BCheck battery of the truck before renting out. It was super comfortable to have the battery die on us and then be stranded and then be delayed.
lucia GThe approval process is the only thing I would improve. The approval took over half an hour of us sitting and waiting l.
Stephanie BLest me stranded with no way to pick my rental since they did not give me correct 4 letter code for key box. No response from store or regional manager as confirmed by 1 800 I haul. Never again
ANDRES RService was great
Aristides qIt could not be better. The lady who took care of me ( think her name is Willa) took care of me in a very Nice Way! The atmosphere in the office was very peaceful! Thank you.
Esperanza CNo improvement needed, your company was very approachable especially during this COVID pandemic, thank you
Enrique FVery kind people...
Normann CEverything was excellent
javier swe came in from behind and parked where the instructions indicated, unfortunately we were parked behind the main entrance and came in through the warehouse after calling out for someone to help us. My daughter walked in through the back towards the front. The lady got very mad at her and was condensing and perturb at her. I stayed with the truck and tried to do the return via phone app but was unsuccessful. The gentleman that came out to help us was VERY VERY NICE. Better instructions on returning the truck as we were told it wasn't the first time this happens
Elena RVery nice
Roheldt PNothing at this time.
Clifton RMariah helped me out and she was most helpful. The process was very quick and didn’t have any hidden fees. Thank you so much! I will be back here if I need a rental in the future.
Domenick DGreat
Vincent Lmy confirmation was confirmed via email and they advised they could not give the trailer I requested even though it was sitting in the parking lot. I rented a trailer with a ramp and the ended up giving me loading ramps which they wanted to charge me extra for. This was an unpleasant experience and when we came back to return the trailer the original one requested was still sitting there
mario aEquipment suffered a failure durent my renting time, a wheel came off in the highway, too dangerous, very stressfull experience, how you dare to rent an equipment in very unsafe condition, i was riding with my family in my car and the wheel went off, could be happened a tragedy. Fortunately I was very slow at that point in a highway exit. We were more than 4 hours there until the trailer was drivable again. Not happy, not satisfied. I think U haul need to check the trailers before rentiing it. I' ll hope u haul compesates the whole stress and time wasted in the middle of nothing because the incident
Gabriel PEverything was great as usual. Ask for Rick and he always does a great job and makes sure that your U-haul experience goes smoothly.
ROY LThe sign for the entrance of the Office for Uhaul is not visible. (very small)
Oscar AThe first location inside a metro pics nooo... Horrible customer service and they did not had my uhaul there I had to go to a very far location to get it
juliana gService was fantastic
ROBERT SAsk to come in early because they were closing early not convient for me and also used up 6 extra miles due to having to come to this lication since my original location did not have my rental that location was less than a mile from my home.
Beatriz POur original reservation was for 24 hours at a different location. This reservation was made a week in advance. Our pick up location was changed by Uhaul. When we picked up the truck, we were given a story that someone else had rented the truck too and we could only have it for 12 hours. Completely unreliable service from Uhaul whose 1800number representative simply passed the call on to scheduling after stating it appeared the truck was available. Lies after lies.
Luke PContinuum good service and cheap price
MARIA MOur only concern was there was a thick wire, maybe a hanger sticking out inside the van and had we not noticed it would have made some serious damage to furniture or someone. We had to ensure it was out of the way. Was unable to advise anyone due to location was closed when returned van. Someone should really inspect the inside of the rentals.
Angel CI reserved a 17 foot truck with an order of cloths to cover items. When I get there, guy gives me a 15 foot truck and no clothes.
juan oBetter parking.
JEROME KPut exact gas as shown on contract when I pick up truck from location till 7/8 and there saying truck was return to 3/4 gas with a $15 charge. Take picture to cover yourself it goes there word instead of customer. ROBBERY not happy with $15 over charge
Francisco LI, spoke with Santiago, he was wonderful to deal with. We at SAM, Inc. would highly recommend this location. Harriet Arce Secure Asset Management, Inc.
SECURE AThanks Keep up the good work
Ever CPersonnel need to be more courteous, especially the owner. We were not greeted, and no statement was made about the wait.
Michael BI was charged for 2 gallons ($7.50) but I wrote to them disagreeing with the charge. I added fuel back to the truck and left it EXACTLY as it was given to me. I will contact my credit card company to dispute this if I have to.
Jorge RI think when someone makes a reservation well in advance for a specific piece of equipment U-Haul should make that equipment available at the perferred pick-up location. The last 2 times I have rented from U-Haul they have sent me elsewhere to pick up equipment. I probably would not feel as strong about this as I do had one of my previous pick-up locations not been such a poor experience and in a bad part of town.
Hayes BActually I'm waiting for the final charge to my credit card.
SERGIO Jgreat service! perfect experience!
Norma O