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Dawn M
Customer Reviews for Escape Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the easiest uhaul rental iv ever had to deal with hands down
Dakota SHe was friendly and helpful. Explained the details of the rental plainly and made things clear. I would recommend him and will use him again.
Dawn MNot much , he seems to do well, no problems !!
Edward SThey had 1 5x8 trailer on the lot. It was in good condition, the trailer's tongue wasn't adjustable and didn't fit tight on my 2" ball. I added extra weight to the front of the trailer to ensure the trailer didn't buck up and down. There also wasn't a locking pin on the tongue so i used a 1/4" bolt and nut to ensure it didn't come loose.
Eric JRIP OFF. charged me over 200 dollars for mileage. Very rude also.
walter hI originally booked with BB’s in Nichols. They failed to leave a key out for the truck. I believe this was on purpose because I wanted to drop the truck in Painted Post. Very unprofessional and left me scrambling to find a truck last minute. They should not be allowed to rent trucks.
evan hThe only one that answered the phone in the valley. He was prompt, and courteous. He met me at the sight, and processed my info quickly, and got me going.
kevin oEverything was smooth and informative.
Gloria FNot much. He was friendly knowledgeable of equipment , and well versed on contract information. To improve, offer special deals if all contract details are met. PS: You could always load truck for me :) Thanks again.
ed sSuper customer service!
sylvia mAbsolutely nothing! Escape Solutions LLC saved the day! We were having a hard time & kept getting rerouted to Elmira Heights for pickup and that just wasn't an option! We happened ton"find" Escape Solutions LLC while taking a drive late Friday afternoon trying to find a local truck. Staff here are ABSOLUTELY AMAZING! They went over and beyond to get the rental booked & had very easy pickup and drop off!! A TOTAL LIFE SAVER!!! We've found our go to rental place!!!
Charlotte SOffer 1/2 day rentals
leroy wThe gentleman was supper nice tried to make it supper easy
Allen LI thought it was good service. The guy was very pleasant and helpful.
richard kGreat friendly and very quick service!
Brigitt SThe person running it was all around wonderful, he has amazing people skills, very friendly, and I will be utilizing this location again with my next move
KATHERINE JMike Kolher Manger was very helpful and answerd all the ? and explain how the rental works i will use this place again thank you Bill Van Riper Lowman NY 15 ft truck
Bill VEfficient and friendly service!
joy dThey were very helpful and patient with a first time trailer renter and hauler. Thanks!!!
James MEngine light was on and brakes were effected.
theodore bVery easy pick up and drop off quick service
jerry b