Customer Reviews for Essential Registration & Multi Svcs
(U-Haul Neighborhood Dealer)

Rating:

4.0

no personnel

Rating:

5.0

Everything was quick & efficient

Rating:

2.0

Make sure all trucks and equipment are up to par. The truck had a check engine light and was left stagged for us to pick up. Which I was not informed of this when my reservation was switched to this location.

Rating:

5.0

👍🏼

Rating:

1.0

Cuando quieran a entregar el troque el sabado 6 de octubre estable cerrada la oficina yo tenia able barias veses para decor que estable ahi y no me contestaron me regresaron la llamada despues de dos horas y aho me mestan cobrando 156 00 Dolores cuando no fue mi culpa fue culpa de la oficina encargada

Rating:

1.0

Let customers know the correct time of operation when this location opens, this isn't a safe location at all.

Rating:

2.0

When we first parked and approached the business, we were not even sure we were at the right place because there was a man sitting in a chair outside the front door with a speaker blasting music. We later learned that he worked at the establishment. One of my critiques is that the person helping us had zero percent of a customer service disposition. She was not friendly and was cold and matter-of-fact despite the fact that we were being friendly with her. After some time, she became a bit warmer and friendly - but only because I continued to have an engaging disposition with her. My second and biggest critique is that the gas tank was only at a quarter of a tank. I could not understand why I did not get the truck with a full tank of gas. And when I expressed that concern, they pointed out a nearby gas station to fill up at. I thought that practice was rather odd. I assumed I would get a full tank and return the truck with a full tank. Other than that, the transaction was complete. But I would never recommend anyone to rent a uhaul truck from this particular location.

Rating:

5.0

Show your location so your customers can see exactly where you are located at

Rating:

5.0

Great customer service, I loved the communication and understanding the staff showed to my wants and needs. I would definitely recommend, I will go back again.

Rating:

5.0

Excelente

Rating:

2.0

I was not properly prepared for the rental experience I would be having at this location. The business was not open to the public yet and had no human attendant available. It seemed like a random sketchy building in the middle of San Bernardino. There was no correspondence indicating that I had to use the app to get access to the rental. The worst part was that when I finally figured out how to get my key, the truck had 0 miles left on the tank. I didn't think I was going to make it to the gas station. When it came to returning it, I came around 9pm and the area was poorly lit and the lockbox that was supposedly there was no where to be found. Finally, it was frustrating that I got the truck with the gas tank empty because it was difficult to return it empty, so UHaul got free fuel from me. I feel like I should be reimbursed.

Rating:

3.0

When I picked up, the truck had almost no gas so I had to fill it up in order to move it to my next destination.

Rating:

4.0

Was a little confusing finding the actual location, I didn’t realize the place was upstairs in the corner but overall it was very easy and streamlined, we wanted the van to rent but got the 10’ instead but it worked very well with our situation.

Rating:

1.0

This drop off location was very difficult to find in a neighborhood that was filled with abandoned buildings, homeless people, and overall undesirable characters. I had to circle the office 4 to 5 times before I called and actually got through to someone who said they would come out to find me. I had just filled up the gas to the 1/4 tank level (where it was when I first picked it up) and by the time I dropped it off, the representative told me that since I was a literal hair below the 1/4 mark, that I would be charged for the fuel penalty! It was the icing on the cake of my already HELLISH experience with using Uhaul. I have used Uhaul on all of my moves (personal and for business), and I use uhaul often to fill up my RV with propane. After this experience, I can honestly say that I will NEVER visit another U-Haul store if I can help it.

Rating:

3.0

Communication is key

Rating:

1.0

Very dangerous location with homeless people hovering as I picked up vehicle. Internet reception is too poor and incapable of successfully using UHaul app or browser for pickup. Truck service engine turned on while in route and I had to return it without successfully concluding task. UHaul did not refund the full charges.

Rating:

5.0

Everything was perfect

Rating:

1.0

I got a call from one of uhaul reps told me to drop off the vehicle in this location. I got there at 510 pm it was dark no uhaul sign it was a empty parking lot with a lot of homeless people camping there and doing drugs i had to call back and ask were to drop it off the representative told in that empty parking lot and drop the keys in a lock box that is not even visible. I did that took pictures of the vehicle and tdrop the keys in the lock box.it was so Stressful. The representative tells me after to take pictures of miles inside cabin and back after i had drop the keys in lock box so i had to leave the truck there with out any return paperwork. This was bad experience for my wife kid and my self uhaul really need to fix this.

Rating:

3.0

Mejorar la aplicacion para dar de alta la licencia de manejar

Rating:

3.0

I would have liked to give a higher rating I had 15 minutes till closing time and they locked the door I went down stairs and came back then they turned off all the lights and I still had 10 minutes left they tried to act like they were not there so I waited at the door for 5 minutes more then they came to and got the key to the truck I was told to bring the truck back before 5 but they wanted me to go away so they could add the extra payment to my bill said I do believe they seen me pull up and locked the door early I feel almost scammed

Rating:

5.0

Customer service was excellent at the pick up location.

Rating:

5.0

Truck had no gas! It was dirty I left it with a quarter of gas! I took it the day before I got to my destination they were closed I took it again the next day I got no discount for taking it a day before! Oh well thanks anyway

Rating:

5.0

Nice job

Rating:

1.0

From a independent U-Haul person company I will not rent from anymore from a U-Haul company that deals nothing but U-Haul 24/7 I would rent from just recent had a bad experience with an independent in San Bernardino on Arrowhead

Rating:

4.0

This was not my original pickup location. I am going to be calling customer service as my experience was terrible and I am not looking to use uhaul again.