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William C
Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Clark's are simply outstanding, wonderful people. I've always had a fantastic experience with them. The U-Haul van I just rented from them was new, clean, and easy to drive. Highly recommend.
SUSAN MJim amd Beverly Clark are truly professional with the RED CARPET rolled out for their customers. They make every effort to make you feel like you are their most important customer. They are courteous, friendly, helpful and honest providing an old fashion New England service. The Clark’s are the most wonderful team and I will do business with them again and again from Uhaul to Tires.
Steven ZVery neat and orderly place. The staff were helpful and courteous.
Scott SLocation service was excellent, very friendly and helpful with hookup. I was a little annoyed with billing; I order 5x8 trailer for $14.95, but was given a 5x9 due to availability and then charged for the bigger trailer ($28.95)…seems like I should only be charged for the order; not my fault the trailer I order wasn’t ready.
ANDREW BPanicked because my drip off location has closed but was still in the UHaul system. This location is right down the street from my home. Helpful and kind staff
KATHLEEN MBest UHaul rental I’ve used. Rent there often
David CSignage could be improved, but GPS locates easily. Once there, service is excellent. Owner/operator is engaged in offering superior service.
MICHAEL Cgreat everything was quick and easy working with U Haul at this location
paul sAdd first 20 miles free and after that you pay the 1.09 per mile. That's for in town use of the vehicle. Out of state over the road should be first 50 miles free. You asked, that's my response.
KERMIT EAnytime I need to rent a moving truck or towable moving trailer this is the place I always go too.Quick Super Friendly service!!!!A++++++
ROBERT HNo improvement needed. Excellent, efficient, friendly service!
PAULINE HOwner Jim was extremely helpful and friendly.
KEITH MBeverly was awesome! This is the most stress free, professional, friendly experience I ever had with a U-Haul Dealer. I highly recommend this place to anyone and everyone!!
LAURIE BAlways great and friendly service here in Essex CT!
Christie GEasy drop off and good hours.
PATRICIA HUsed a Dropbox for the key. No interaction with any personnel.
Victoria CRenting the trailer was very easy and very affordable. The best part of the experience was the excellent support / communication from the staff at the Essex CT rental location.
DAVID KNo improvements necessary. I had a great experience. Thank you!
WILLIAM KBeverly is the best!
KRISTEN LBev and Jim are ALWAYS friendly and knowledgeable. Very grateful for the reliability of their business and for the solutions both of them provide!
Jacquelynn BExcellent service!!
Sara GExcellent service. Smooth transaction. Thank you Beverly!
Christine CJim and his partner were very helpful and genuinely seemed to care about me having a good move and experience. They're going to be my first call the next time I need to move.
BENJAMIN DTerrific experience. Owner was very friendly and helpful.
WINSTON HBev and Jim Clark are simply outstanding human beings! The very best. Highly recommend!
SUSAN MVery professional and easy to work with. Answered all my questions. Highly recommend!
GARY GBeverly and Jim are the best, most helpful people in the industry. Always there to help and support.
JAMES SSO nice! Very helpful and great to work with. We will use them again for sure.
KENNETH NThis location tried extremely hard to find me the closest location(s) for pickup and drop off. This made a huge difference.
DANA AThe staff at this location were fantastic. They were professional, polite, and accommodating. Don’t change a thing!
Nick FVery friendly and helpful
DANIEL NNo complaints - very friendly and great service
KAN TEssex Detailing has the most pleasant, no stress service. I will use them first for all my rental needs.
JAMES Weverything was quick, easy and efficient. Friendly staff also.
VINCENT DAll I can suggest is keep doing what are doing. Excellent service with smile. Definitely recommend U-Haul in Essex!!
TROY GReally appreciate the quick and friendly service. The van was super clean and ran perfectly.
Michael CJust continue to be the best!!!!
DAVID TBev and Jim Clark are simply the very best! Excellent and caring. A+
SUSAN MTerrific and friendly customer service. Newer vehicle.
Noel CGreat service and always willing to help. We will continue to use regularly.
KRISTA MVery positive experience. Thank you!
William KExcellent customer service
BETHANN Mvery friendly and easy pick up, very accomodating.
SUSAN WVery courteous and efficient
JANET TThe trailer worked fine.
DAVID BNothing Trailer and paperwork were ready and Beth is so nice
RICHARD PThey are awesome!!!!!
Jennifer SBeverly is fantastic and got me a last minute reservation on a Sunday morning. The cargo van was in great shape and worked perfectly.
MICHAEL CDid 24 pick up and drop off on app so didn’t interface with anyone at drop off and pickup just asked for key.
David FGreat people, great service, great truck, thanks!
MICHAEL BA+
Mark DThere is nothing to criticize. The customer service was friendly and accommodating, and the logistics were seamless.
KEVIN RJim was great. I was in a last minute bined & he was able to get me a truck on very short notice.
Rick CPick up location was excellent, friendly and knowledgeable staff there! However, the truck we rented was really worn out and should be retired. The air conditioning system was broken on a really hot day.
Karl MGreat prompt efficient service with very friendly people - very easy process!
NICOLA CNever been to a more pleasant place. Like from another time.
PETER SMoving parts on trailer poorly maintained should be regularly lubricated
Peter MSkies Reach Movers are by far the best mover that I’ve ever used. Highly recommend!!😊
SUSAN MI dropped off via drop box, they did not log vehicle in for 5 days. I have left multiple messages with no reply. Know they want a late fee of $40. Insane, I refuse to pay this. I have also contacted corporate and no response.
Shane OBeverly was very helpful - hot morning but she had the truck running with AC on already!
Bert LStaff was extremely friendly and helpful.
william fGot overcharged on mileage-not adjusted yet
Elizabeth MThey couldn’t have been nicer.
DAVID DNothing. Most accommodating.
Karen C