Customer Reviews for Essex Detailing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Essex Detailing LLC

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Ron B.
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Horrible overall service from Uhaul! Not necessarily with the specific locations but with the main service representatives. It is not the customers fault that you are getting over booked and a reservation that was made a week ago has to be changed because of poor scheduling, so don't punish the customer! As a veteran, I will be spreading the word to fellow veterans to use a different moving service going forward.

DWIGHT D.
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Customer did not leave a comment.

James O.
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nothing.

THOMAS S.
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Customer did not leave a comment.

WILLIAM B.
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Staff was also very professional and helpful. The Uhaul mobile app was not updated, and did not allow me to check out upon return. The return address was correct in the uhaul order confirmation, but not in the mobile check out, and it was unable to determine my location. The business owner was very helpful, and said we would check the vehicle back in.

Jennifer C.
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Very easy pick up & drop off. Staff was very friendly!

MICHAEL H.
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Customer did not leave a comment.

Joseph F.
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Yes easy return with no contact

judith R.
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Great friendly people!

Leonardo P.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Ann B.
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Quick and easy. The staff was great; kept me their focus as other customers were coming in about tires. I may even look into tires there. Very nice people there. Thanks so much, Ann Bouchard

Colleen L.
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Friendly and professionally

Amy T.
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Customer did not leave a comment.

tom R.
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Great experience, especially friendly customer service!

Stephen L.
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Really good

Gene M.
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Jim and Beverly Clark were both extremely helpful. Jim went out of his way to insure my hook up was secure and even checked (and added) tire pressure. Wonderful people.

Mary M.
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Customer did not leave a comment.

Kevin M.
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Beverly is a fantastic representative of the uhaul brand...she went out of her way with superior customer service, to make our uhaul experience all that it could be...Good job uhaul and Beverly Thanks..K

MATTHEW D.
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Inform/Ask about the SafeTow coverage you charged.

Trever S.
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Customer did not leave a comment.

Michael C.
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Outstanding customer service at this location! Very friendly and helpful. An incredibly pleasant experience. Definitely will be my Go To truck rental for all future needs.

hillary B.
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The van was quite dirty and there was some food wrappers wedged near the driver seat. Ordinarily I wouldn't care - was just using it to move after all. But considering COVID and UHaul's pledge to have thoroughly cleaned and disinfected the van, this clearly did not happen.

Laura M.
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Fabulous customer service!

David Z.
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didn't look Ike it was open but internet said it should have been. app drop-off is great so doesnt after if they aren't there at drop-off I guess

Gurbinder P.
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Everything was excellent and perfect.

Nathan W.
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Customer did not leave a comment.

ADALBERTO C.
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Customer did not leave a comment.

Stuart C.
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Incredibly easy and friendly experience. The only recommendation I would have is to fill the windshield wiper fluid. It was empty and for the average person you need all the visibility and focus driving something you're not used to driving. Highly recommend this location.

Rick F.
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No improvements!!! Owners did a fantastic job.

Richard F.
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We were very satisfied with the service we received. Everyone was very pleasant. Thank you!

Steven J.
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Customer did not leave a comment.

Anne Marie J.
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Beverly was very helpful and immediately put the paper work together!

lynn O.
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Customer did not leave a comment.

Gene G.
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Jim and Beverly got me the trailer that was perfect for my needs. They set me up with the ball that I needed for towing. They allowed me to pick up and drop off when they were normally not open just to make it as easy as they could for me. If there were more stars, I would have given them more. Top of the line every time with these two.

Dominic C.
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It was hard to fin the location...no uhaul sign anywhere. The after hours drop off was a breeze

PATRICIA H.
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Absolutely nothing. This was the smoothest, most pleasant rental experience ever! The van was fabulous. Easy to drive, great visibility. Thank you!!

Robert O.
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Fast, courteous, excellent rental experience.

Joseph N.
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Outstanding service especially from Jim and Beverly. Diametrically opposed to the experience at the Uhaul location on Boston Post Road in Old Saybrook: she was rude and nasty. I will go out of my way to recommend the Exxex location over Old Saybrook.

ANDREI A.
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Customer did not leave a comment.

JEFF C.
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At the Essex office my greeting was as if I was a friend and treated as such, I would recommend their services any time, also, thank you so much, my tansportation emergency was lessened by your service, warmly Jeff

DAVID S.
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Not a thing.

Gene R.
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Good people to do business with, pleasant and trustworthy. I pass two other Uhaul stores to get my rentals at Essex Detailing.

GRANT W.
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Clearer Uhaul signage since it is a different facility that offers Uhaul services.

WILLIAM L.
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Customer did not leave a comment.

Shawn A.
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Customer did not leave a comment.

JAMES M.
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Customer did not leave a comment.

Gerald E.
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Customer did not leave a comment.

Christian R.
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Customer did not leave a comment.

Wilbur A.
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Customer did not leave a comment.

James B.
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Jim and his staff are wonderful people to do business with.

Ryan S.
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Beverly went above and beyond to find me a 20 foot truck. She was always available and made the whole process easy for me.

Joan M.
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Your inspectors who check the units in after use know the condition it was in when it laves so they don't try to charge the next person for the same damage that was already done and has charged someone already. Better yet why is it not fixed when it came back after the person who did it to the unit to begin with? Or are you just trying to double dip people? Its a good thing the person behind the counter knew it was already damaged so she cleared up the issue. So it didn't get ugly over who did the damage in the first place! Thank You Roger .

Steven B.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

Carl C.
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Customer did not leave a comment.

Garry M.
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You guys are the best I gave you a 100 percent your service was the best thank you very much ??

Jeff B.
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Customer did not leave a comment.

Jennifer C.
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Customer did not leave a comment.

John D.
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Nothing !!! Extremely personable, consultative in helping me get the best equipment and value for my needs. Pleasant and friendly .... really great all around experience.

William R.
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Charge was not as listed on line.

Gene R.
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The owner and his wife are pleasant and helpful. doing business with them was a pleasant experience. I will return when I need a truck or trailer in the future.

Etienne L.
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Customer did not leave a comment.

Roger L.
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Customer did not leave a comment.

Jim L.
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Customer did not leave a comment.

Michael C.
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I loved everything about Essex Detailing. They were so nice and welcoming. The only thing that was frustrating to me was the checking out process with U-haul. I forgot to do the online check out so I had to go back to the location after I had already to dropped it off to take the pictures etc. Seemed a little excessive. Otherwise great experience

Nicole S.
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Excellent service!

Denis C.
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Nothing to do, great service

Allan T.
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Great experience. Business owners friendly and very helpful.

John P.
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Great customer service!

Cas M.
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I had a quick & pleasant experience at this U-Haul. The personnel was friendly & helpful, and complied completely with social distancing guidelines (they even cleaned the inside of the truck an extra time for me!). Five stars!

john W.
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Customer did not leave a comment.

James F.
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The sales rep. was especially cordial and helpful. I would use this location again.

Patrick C.
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Customer did not leave a comment.

Maggie D.
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Great service!

Tim H.
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I rented 2 times from Essex detailing this week .both times were great easy transaction and very clean truck .Jim and his wife are so friendly and always make sure your transaction is a great one . A+++

Tim H.
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great friendly people to deal with clean truck .A+

John B.
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I wanted to return 2 packages of blankets, but that was not straightforward for this office to do and they suggested doing it on turning the trailer in. That location told me only the renting location could have made the adjustment.

Dale N.
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Customer did not leave a comment.

Kathleen B.
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I cannot say enough good things about this company. My husband and I couldn't be happier as the staff was gracious and helpful. We accidentally locked my purse in the truck when we returned it. The keys were in the drop box which was locked. The staff came back after closing for the weekend to get the key back for us. We were so thankful.

John B.
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Great operation, will use and recommend again and again.

Dale N.
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Customer did not leave a comment.

Michelle C.
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LOVE Beverly and Jim!

John L.
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Great people

David M.
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Customer did not leave a comment.

Dale N.
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Customer did not leave a comment.

Toby S.
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Customer did not leave a comment.

Rick E.
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There are no better or more accommodating people than the Clarks. It is an extreme pleasure doing business with them.

Dean F.
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Customer did not leave a comment.

Michelle C.
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Jim and Beverly are the best!! I had to change my reservation and Beverly went above and beyond to get me what I needed and at the location that I preferred. I highly recommend Essex Detailing for their excellent customer service.

SEAN K.
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Hole in bottom of trailer. TV was ruined due to rain

michael D.
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Customer did not leave a comment.

Gary D.
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Very Nice people

David C.
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Outstanding customer experience

Nalini S.
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A few more signs to the office front door!

Peter L.
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Very clean truck, quick service!

Jeremy B.
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Top Notch people at Essex Detailing

James D.
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They were extremely helpful, they dropped me off at my home after I returned the truck and tow dolly. I did not have someone available to pick me up at the time - so they definitely went the extra mile.

William D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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