Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)

710 reviews

40 Plains Rd   Essex, CT 06426

(860) 581-4661

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(860) 581-4661

40 Plains Rd
Essex, CT 06426

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The mobile links for pick up and drop off were very slow or not loading properly on my phone. It was frustrating because something that should have taken 5 mins took 25 for pick up and drop off.

MATTHEW R. 
Rating:
5.0

The workers there are best of the best! They know their job very well and do it excellent. They helped me to make a decision and answered all my questions. I definitely recommend that U-Haul everyone!! Thank you! 💪👍

OLEG V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Rented from here several times, always easy and friendly service!

Chris C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
1.0

This was hands down the worst moving experience I've ever had. First the cost of the rental was almost $300 more than the initial estimate. Then we arrived to the Uhaul dealer and storage in Lexington (a 900 mile drive) we were told our unit that we reserved nearly a month in advance was given to someone else. Then when we dropped of the truck ( which in itself was very confusing as we were given 2 completely different drop off addresses in both email and text) we were informed there would be an additional charge. We disputed the claim and were told a representative would be in contact with us within 48 hrs. No one ever called and still charged us anyway. So no I will never use your company again and will advise everyone I know to do the same.

KELLY M. 
Rating:
5.0

Great people, great service. Beautiful truck took all the stress away from moving.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Jim was incredibly nice. such a friendly voice to hear right at Christmas really made the experience 5 stars.

james D. 
Rating:
5.0

Superior customer service! Truck was in great shape and worked perfectly for our needs. Will definitely rent again from this location!

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Very freindy and accomodating. I will use this as my U-Haul location for my rentals.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Katelyn N. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Nothing other than serving beer and pizza for each customer as they come in

HANS V. 
Rating:
5.0

Everything was really excellent and the gentleman in Essex was so wonderful. I would recommend this location to anyone needing a rental.

MELISSA D. 
Rating:
5.0

Nothing. I was very happy with my experience and their service.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA V. 
Rating:
5.0

Absolutely nothing, this facility is above board the best U-Haul rental I have ever dealt with. They go out of the way to meet your needs and make things really easy to do.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Fender on tow dolly had a broken weld and slapped/ banged loudly while traveling.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas I. 
Rating:
5.0

Best U-Haul franchise in CT !!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

DORA M. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
5.0

Customer did not leave a comment.

LANCE J. 
Rating:
4.0

Customer did not leave a comment.

Elyse C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Very clean, convenient location and excellent customer service. Truck rental and return could not have gone more smoothly. The people at Essex Detailing and Uhaul Rental were very friendly and helpful. A very good experience.

Brooks C. 
Rating:
5.0

Beverly and Jim are fantastic! Beverly always works with me to get the size truck that I need and is always flexible with my ever changing dates and pick up and drop off times. Great people to work with!

Michelle C. 
Rating:
5.0

Essex Detailing went above and beyond for us. We needed to pick up on a Sunday and they opened only to come in and help us through the pick up process!!! Very helpful!!

Randolph P. 
Rating:
5.0

Great truck! Great service!

WILLIAM R. 
Rating:
5.0

Nothing. They were very helpful in getting the trailer hooked up.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Rented from here several times and it has been easy and pleasant through out . I will be back

Christopher C. 
Rating:
5.0

Essex Detailing is an all around first rate operation. Jim and Beverly go above and beyond for every customer. U-Haul is fortunate to have them as a First Class U-Haul Center.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
4.0

owner explained the process well and provided great customer service.

ANGEL R. 
Rating:
5.0

Smooth and easy drop-off.

Valerie B. 
Rating:
5.0

Excellent customer service and very knowledgeable staff. Thank you

JAMES S. 
Rating:
5.0

Very friendly and helpful.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Agent was very friendly and helpful. Signage would make it easier to find. Overall great experience.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

These are the nicest and honest people I have met in the business. Will always rent from them. Very friendly and will also get my detailing done there too

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea F. 
Rating:
5.0

Friendly and quick at pickup and drop off.

DAVID C. 
Rating:
5.0

Beverly and Jim helped make the pains of moving less painful. The truck ran great, and drop off was easy peasy. Our family is grateful to you for helping make this move an easy one.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Customer did not leave a comment.

russell F. 
Rating:
5.0

Jim & Bev Clark at Essex Detailing always go the extra mile, above abd beyond in their kindness, friendliness, cleanliness and service ethic. They accomodated our every last minute need in this UHaul experience, and we highly rate and value them.

Jan S. 
Rating:
5.0

Used a 5x8 trailer to move to southern state. Clean and pleasant experience. Recommend Uhaul have a front foldable wheel jack for easier hook up to a hitch. Very heavy, empty or full, for small people.

STACEY H. 
Rating:
5.0

people involved went out of their way to be helpful .i would recommend renting from this location to anyone

GERALD N. 
Rating:
5.0

Nothing. Every thing was done honestly with no hidden fees. Just like good neighbors would do.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Bradford G. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA D. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Very friendly people and extremely helpful ,

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Wilbur A. 
Rating:
5.0

Excellent renting experience, I would highly recommend them. Convenient hours and flexible options.

James K. 
Rating:
5.0

Employee at Essex Detailing had great pre pickup communication. Was very friendly. Truck was covered in bugs on the outside. Glass was dirty. Floor was dirty. Driver door gasket shot. Sounded like my window was down from Connecticut to Florida. Very loud and miserable. Brakes would stick on occasion.

Ryan H. 
Rating:
5.0

Friendly and efficient service at pickup and drop off. Owner even detached trailer at drop off though the business was closed at this time.

Ronald T. 
Rating:
5.0

Great people!

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

KENTON L. 
Rating:
5.0

It was a very easy and quick process. Very friendly also. I would rent again from this location.

Phyllis E. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Staff was very friendly and helpful. Trailer worked great! Thanks.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

KENTON LAVELLE G. 
Rating:
5.0

No comments.

CHRISTOPHER C. 
Rating:
5.0

Excellent customer service! I would highly recommend Essex Detailing LLC to others for UHaul needs as well as car maintenance services..

Jennifer R. 
Rating:
5.0

This facility is run by some very nice and caring people. It made renting our truck and moving a better experience. Thank you for all your help.

JUDITH R. 
Rating:
5.0

Very nice folks to deal with!!

MARGARET T. 
Rating:
5.0

The owner Jim was wonderful. He helped in every way possible. I would recommend Essex Detailing to all of my friends.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Jim & Barbara are awesome

FREDERICK G. 
Rating:
3.0

Originally scheduled for Colchester pickup and got pushed here. Not a problem but was weird that I hooked the trailer up myself with no one there. Still a seamless pickup and was smooth transaction overall.

Bryan J. 
Rating:
3.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

The personnel at this location are the most helpful, friendly, and patient people. Highly recommended!

Cheryl B. 
Rating:
5.0

The staff was so friendly! Process was quick.

peter L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK P. 
No reviews have been submitted for this location.

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