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Jim O
Customer Reviews for Essex Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements necessary. I had a great experience. Thank you!
WILLIAM KBeverly is the best!
KRISTEN LBev and Jim are ALWAYS friendly and knowledgeable. Very grateful for the reliability of their business and for the solutions both of them provide!
Jacquelynn BExcellent service!!
Sara GExcellent service. Smooth transaction. Thank you Beverly!
Christine CJim and his partner were very helpful and genuinely seemed to care about me having a good move and experience. They're going to be my first call the next time I need to move.
BENJAMIN DTerrific experience. Owner was very friendly and helpful.
WINSTON HBev and Jim Clark are simply outstanding human beings! The very best. Highly recommend!
SUSAN MVery professional and easy to work with. Answered all my questions. Highly recommend!
GARY GBeverly and Jim are the best, most helpful people in the industry. Always there to help and support.
JAMES SSO nice! Very helpful and great to work with. We will use them again for sure.
KENNETH NThis location tried extremely hard to find me the closest location(s) for pickup and drop off. This made a huge difference.
DANA AThe staff at this location were fantastic. They were professional, polite, and accommodating. Don’t change a thing!
Nick FVery friendly and helpful
DANIEL NNo complaints - very friendly and great service
KAN TEssex Detailing has the most pleasant, no stress service. I will use them first for all my rental needs.
JAMES Weverything was quick, easy and efficient. Friendly staff also.
VINCENT DAll I can suggest is keep doing what are doing. Excellent service with smile. Definitely recommend U-Haul in Essex!!
TROY GReally appreciate the quick and friendly service. The van was super clean and ran perfectly.
Michael CJust continue to be the best!!!!
DAVID TBev and Jim Clark are simply the very best! Excellent and caring. A+
SUSAN MTerrific and friendly customer service. Newer vehicle.
Noel CGreat service and always willing to help. We will continue to use regularly.
KRISTA MVery positive experience. Thank you!
William KExcellent customer service
BETHANN Mvery friendly and easy pick up, very accomodating.
SUSAN WVery courteous and efficient
JANET TThe trailer worked fine.
DAVID BNothing Trailer and paperwork were ready and Beth is so nice
RICHARD PThey are awesome!!!!!
Jennifer SBeverly is fantastic and got me a last minute reservation on a Sunday morning. The cargo van was in great shape and worked perfectly.
MICHAEL CDid 24 pick up and drop off on app so didn’t interface with anyone at drop off and pickup just asked for key.
David FGreat people, great service, great truck, thanks!
MICHAEL BA+
Mark DThere is nothing to criticize. The customer service was friendly and accommodating, and the logistics were seamless.
KEVIN RJim was great. I was in a last minute bined & he was able to get me a truck on very short notice.
Rick CPick up location was excellent, friendly and knowledgeable staff there! However, the truck we rented was really worn out and should be retired. The air conditioning system was broken on a really hot day.
Karl MGreat prompt efficient service with very friendly people - very easy process!
NICOLA CNever been to a more pleasant place. Like from another time.
PETER SMoving parts on trailer poorly maintained should be regularly lubricated
Peter MSkies Reach Movers are by far the best mover that I’ve ever used. Highly recommend!!😊
SUSAN MI dropped off via drop box, they did not log vehicle in for 5 days. I have left multiple messages with no reply. Know they want a late fee of $40. Insane, I refuse to pay this. I have also contacted corporate and no response.
Shane OBeverly was very helpful - hot morning but she had the truck running with AC on already!
Bert LStaff was extremely friendly and helpful.
william fGot overcharged on mileage-not adjusted yet
Elizabeth MThey couldn’t have been nicer.
DAVID DNothing. Most accommodating.
Karen CFriendly and great service!
Christie GGreat customer service. The truck made the trip and back but the engine needs some love. It struggled to gain speed even while empty. That said this is now my go to spot for a rental. Can’t top the fast friendly, and competent Service
Corie LBest Uhaul dealer ever! Friendly people, always ready when I arrive.
Gregory HEverything was perfect!
Kimberly CAlways have great service
Frank TVery friendly and helpful!
Ashley VI rent often. This location for me personally is getting even more convenient. A few times recently they have checked me out in advance so arriving I got into the truck and left, no waiting. Extremely nice business owners who also detail, replace tires and perform auto repairs. Business owner is highly knowledgeable, especially classic vehicles.
JAMES FI highly recommend Essex Detailing UHaul to everyone! The Clark family is simply the best ever! I love them! They have helped me so many times over this last year. A+ They are amazing human beings.
Susan MThis location was the best. Owners and employees are coridial and well educated on what one needs. I thank you for having such good employees and offering such great service.
Marjorie FNothing. Everything was excellent. Pickup was easy, truck was clean and worked great, dropoff was even easier. Highly recommend Uhaul and this location!!
Laura TJim and Beverly are the best!!!!
Johnny GOnly that the cup holders had a very sticky substance that transferred to our hands. The rest of the truck was fine and the cost way less than installing a trailer hitch and renting a trailer.
Scott KAbsolutely the best U-Haul location I have ever rented from. The staff/owners are incredibly friendly, helpful, courteous. They go above and beyond!
Caryn EEssex Detailing by far exceeds the U-Haul rental truck standards. This was my first time renting at this location. They set the bar high and should be the model for the rental experience. From their friendly staff, their flexibility choices available when trying to rent, to the ease of returning the truck. This is now my go to place for renting a U-Haul. Thank you Jim, Beverly and Hanna. Outstanding.
VITO sVery friendly and accommodating owners!
JAMES FJim and Beverly go out of their way to make it easy for me to rent Uhaul vehicles. Some weeks, I’m in there renting a vehicle 2-3 times and it’s always a great experience!
Devon OBest rental location and I’ve used many. Friendly & easy.
David CAlways friend and efficient.
David CLove this location. The small team is always very helpful, wonderful service. To avoid confusion, provide EZPass instructions, especially when to expect a bill, and how the trip will be referenced (ex. contract number etc.)
Patricia R