Customer Reviews for Esso 321911
(U-Haul Neighborhood Dealer)

Rating:

1.0

Worst experience ever the girl on weekend in the evenings don’t know how to do her work or how to treat people. If she don’t want to talk to people nicely she should not be in this field of customer service. Anything i ask her reply was “ I DONT KNOW” Why is this so? “I DON’T KNOW” How can i sort this? “I DON’T KNOW”. Very poor services they are renting U-Haul and saying we don’t know anything about U-Haul. I don’t know how they work but according to them the staff do not talk to each other and don’t tell them what they did in there shift as and after shift change the other one simply says “I DON’T KNOW WHAT OTHER PERSON HVE TOLD YOU AND HOW THEY CHARGED YOU OR WHAT THEY HAVE TOLD YOU” but this is how i am suppose you do it and i will do this only

Rating:

5.0

All was well and good. What I like the most was behaviour of working girl at esso. Thanks

Rating:

4.0

Everything was good but just for improvement please explain your cashier if she is dealing with a person then please complete his work first with that climet . When i went to return the vehicle first of all i wait there because she was busy with other client and after some time when my turn come then in the middle of my process she started dealing with other person which was behind me in row , she did not ask me to deal with other client she just told me be in side i feel it was rude and i feel little bit disappointing for me beacuse if i was waiting for my turn then she should told other client to wait or she can ask me about to deal with other client in between of time. She just told me to be on side which was disappointing for me. The other client was there for fuel up and it also took 2 mints but for this she should ask me insted to tell me to be on side.

Rating:

5.0

All best

Rating:

1.0

Hi UHaul Customer Support Team, I am reaching out to bring to your attention an issue regarding my recent rental experience at your ESSO 321911, 176 Main St S, Brampton location, associated with Receipt Number 11292919. I have booked well in advanced by 4-5 days.. on the day of rental I got a call from UHaul at 373 Steels Ave, Brampton ( Hasty Market) and they did confirmed the rental. Upon arrival, UHaul asked me to wait for 5 mins initially. After multiple follow-ups he said, due to some issues he can’t give me the vehicle asked to go to the other location 176 Main St S, Brampton. Which is far away from that place. Response from UHaul driver was too rude and no courtesy at all. I have to book Uber to go new location which was costed 16 CAD. Experience at 176 Main St S, Brampton was pathetic. I was waited for 25 mins to get the truck key. Though I booked at 10 AM, because of all these hassles got the vehicle at 11:18 AM, which is 1 hour and 18 mins late. She did give me minimum information about rental. When she asked about return time I said approximate time, I cleared said that this approximate time. She didn’t say about late fees and charges. If I would have known that I would have booked for 10 hr or 15 hrs. UHaul team miserably failed to provide minimum information that is really required for every customer. I have returned the vehicle around 8:30 PM due to heavy rain fall assuming charges are calculated based on 24-hour pattern. I was surprised with the response from UHaul dealer. Additionally, I would like to address the behavior of your representative, Kaur. She not only failed to handle the matter in a professional manner but also her response was rude though I was asking questions calmly. She asked to contact Customer care for any further questions . This is unacceptable and not the level of service I expect from UHaul. UHaul charged me rental for 2 days though used for 8-9 hours. Additionally, they charged insurance for 2 days. I was in shock with the logic they explained and I was speechless. Given the circumstances, I request the following actions: 1. One should have concern about clients about rebooking and asking customers to go, If issues is from UHaul side, you should be taking care of the request. Why should customer pay for that. Waste of money and time. Almost 90 mins time wasted. We have pre-booked labour and booked elevators to vacate the house. No one will pay for that. I need to pay everything extra. No one shown minimum courtesy. 2. Confirmation that I will get the extra amount paid by me. 3. Appropriate action taken against UHaul dealers for their unprofessional conduct. I kindly ask that this situation be escalated within the customer support team, as the local branch has not addressed the matter fairly and has failed to uphold the standards expected from UHaul. Thank you for your attention, and I look forward to a prompt response to resolve this matter amicably. Best regards, Praneeth Reddy

Rating:

4.0

All good

Rating:

5.0

Good location Good staff

Rating:

3.0

Train Esso staff. She was having difficulty to guide us

Rating:

3.0

There were so many additional charges that are not at all clearly represented in the initial booking