Customer Reviews for Esso Jordan
(U-Haul Neighborhood Dealer)

Rating:

3.0

Maintain your vehicles. Multiple warning lights came on. Brakes felt bad and transmission made noise. We were going to use the vehicle for two days but returned it early because we felt unsafe in it. Vehicle also had trash in from previous renters.

Rating:

5.0

We really appreciated the customer service at this location! It was our first big move, and our first time needing a U-Haul truck service. Unlike some of the other reviews, this location and service surpassed our expectations!

Rating:

1.0

The uhaul broke down. When I contacted customer service the first few representatives were empathetic and kind but there were one or two that were incredibly rude telling me that I was being dramatic because I was uncomfortable driving a vehicle with no traction control, 2 deflating/ flat tires, serious alignment issues, 0% oil life, transmission problems and squeaky breaks. The service reps decided to immediately tow it after I waited 2 hours in the snow for them to come out and help me and nobody ever reached out to me for a refund. I was told field manager michael would call me in 3 business days but it's been over a week and I've heard nothing nor have I received any compensation for the fact I was in the snow for 2 hours and my entire (expensive) moving day had to be postponed due to this experience

Rating:

5.0

Excellent value and service.

Rating:

4.0

The service was good, the truck was clean, not sure about maintenance. We had a tire explode, not a flat, it was shredded. Don’t know if this could have been prevented. Response by U-haul was very good, tire was changed, although resulting in a 3 hour delay. Annoying, but stuff happens, other than that things went well.

Rating:

4.0

The person at the location was very friendly, kind and helpful. She helped me even though I arrived after work hours.