Customer Reviews for Etiwanda Hay & Grain
(U-Haul Neighborhood Dealer)

328 reviews

5540 Etiwanda Av   Mira Loma, CA 91752
(Corner of Mechanics Way and Etiwanda)

(951) 681-3688

Hours

  • Monday
    9 am–4:30 pm
  • Tuesday
    Closed
  • Wed–Sat
    9 am–4:30 pm
  • Sunday
    10 am–4:30 pm

Services at this Location:

Contact Us

(951) 681-3688

5540 Etiwanda Av
Mira Loma, CA 91752
(Corner of Mechanics Way and Etiwanda)

Services at this Location:

Hours

  • Monday
    9 am–4:30 pm
  • Tuesday
    Closed
  • Wed–Sat
    9 am–4:30 pm
  • Sunday
    10 am–4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

JESUS T. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
1.0

Truck had a major engine problem. Will be seeking full refund

Cierra S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

MARIA T. 
Rating:
1.0

Customer Service person Francis was not friendly, and that was putting things nicely. She said when I walked in for my 2pm reservation, "I'm closing at 5pm!" I said: "It's only 2:45pm"... she was confused. In my opinion, its time to maybe ask her to retire.

Alan M. 
Rating:
3.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Naria S. 
Rating:
2.0

Customer service needs work

Areli P. 
Rating:
4.0

Customer did not leave a comment.

wendy H. 
Rating:
4.0

Customer did not leave a comment.

Ramiro D. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
3.0

None at this time

ferdinand V. 
Rating:
2.0

Keep the reservations that customers make. Don't give them to other customers. Very shady business practices. You cost me money in having to go farther.

Tony S. 
Rating:
4.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Fran was very knowledgeable about the trucks Very accommodating

Marlon T. 
Rating:
3.0

Customer did not leave a comment.

esteban G. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

If already booking an appt online, have it ready the day of picking up the rental. I had filled out my reservation online and submitted the application but when i got there i had to do it again

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

guadalupe S. 
Rating:
1.0

Communicate with customer, when moving you don't really have the time to read contract, it's a stressful time to be moving far and reading the contract.

Jacqueline C. 
Rating:
1.0

Customer did not leave a comment.

ISAAC N. 
Rating:
2.0

Entrance ramp and counter area are dilapidated and dangerous. The place is full of cats inside and out. Service wasn't friendly with a smile, very matter of fact and stern.

Dontai T. 
Rating:
5.0

Very knowledgeable and pleasant to deal with.

Darcey H. 
Rating:
5.0

Customer did not leave a comment.

Gerardo P. 
Rating:
4.0

Francés was great'

Leticia V. 
Rating:
3.0

Clean the place up and have reasonable prices.

daniel P. 
Rating:
2.0

Don't promise someone a trailer to tow to destination location for a discount on your truck and not have the trailer that people are counting on. Or at least cancel the trailer with your client if it's not available as promised. Communication is free. And respectful

Austin S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

SERGIO V. 
Rating:
5.0

Customer did not leave a comment.

Manpreet G. 
Rating:
5.0

Very nice lady and very professional. absolutely use again

CHERRIE R. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
1.0

Trailer was advertised as 6 feet wide Even asked about it But ramp is only 5 feet or less. Trailer was returned right away No refund given

ANDREAS K. 
Rating:
5.0

Interior of truck very clean but exterior was very dirty like truck was just driven thru a very bad snow storm. Which made truck look unreliable. Reason I overlooked issue was that lady at counter was very helpful and accommodating and seem like she truly wanted to help .

ANTONIO G. 
Rating:
5.0

Excellent service, the elderly lady that helped me with the paper work and picked up and returned was absolutely wonderful what a sweetheart she is

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z. 
Rating:
5.0

Good Customer Service/ very nice

RICHARD H. 
Rating:
5.0

Nice personal

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

We absolutely loved our service! The lady that helped us out was extremely helpful, she was able to accomodate our every need and we were able to pick up extra supplies that had nothing to do with the U-Haul in her store. We had hit some bumps in our planning and she was able to help us out with our timing and was polite through and through, even though I think given our circumstances we could have caused anyone trying to operate a business a headache! we are beyond grateful and appreciative.

Tess B. 
Rating:
5.0

Excellent customer service, awesome rental. Thank you.

REGINALD W. 
Rating:
5.0

lady there was very nice

Michael C. 
Rating:
4.0

My original pickup was supposed to be Blaine st. I showed up and they didnt have the trailer so they found one out on etiwanda. That was an additional hour there and back to my house on both pickup and drop off.

Joshua M. 
Rating:
1.0

Customer did not leave a comment.

JEROEL O. 
Rating:
5.0

Customer did not leave a comment.

WENDY J. 
Rating:
5.0

Customer did not leave a comment.

YUYUN Z. 
Rating:
5.0

Customer did not leave a comment.

NINA L. 
Rating:
2.0

I rented a trailer from a local rental spot and all I needed it for was one day. I rented it in a Monday and the location I rented it from was closed on Wednesday. So therefore I was not able to return it the following day on time. I was told I could bring it back as soon as she opened at 9am but of course I have a job and I need to work. Everyone I know has a job they need to be at as well and I could not return as soon as she opened. I did however return it at 3:30 which would have been a good 45 minutes before the return time I would have been given. So as you could guess I was charged for 2 days instead of the one that I needed it for. Which is completely unfair and their should be something that u-haul should be able to correct and refund me the extra day that I should not have been charged.

SERGIO R. 
Rating:
5.0

Customer did not leave a comment.

ERICGABRIEL V. 
Rating:
1.0

Pick better people to represent uhaul. Check the locations often to make sure they meet uhaul standards. This place is ran from a run down hay and feed store that is a old manufactured building ready to fall apart.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
1.0

The lady has Cats and dogs all over the place...and it's smells so bad in there OMG!

DONTAI T. 
Rating:
4.0

There's only one thing I don't understand, why you guys charge round trip miles, when I dropped ur equipment in a location close to my house, so instead charge just for 35 miles, you guys charge for 70 miles plus gas ⛽.

GUSTAVO S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Fran was awesome to rent from!!!!

SCOTT S. 
Rating:
5.0

The older lady working at this location was amazing when it came to all services but especially customer service.

ARMANDO M. 
Rating:
5.0

Great service, definitely will be renting from this location again!

Kassandra G. 
Rating:
3.0

the building smelled like cat urine and the lady was not very friendly or speedy.

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

AMANPREET S. 
Rating:
5.0

Nothing France was excellent and professional great experience.

francisco O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
1.0

Customer did not leave a comment.

weili H. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

Good

HUGO C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

Better customer service when talking to customers

SALVADOR R. 
Rating:
3.0

Customer did not leave a comment.

KENNETH S. 
Rating:
2.0

Customer did not leave a comment.

DANIEL H. 
Rating:
3.0

Convenient location

ANDREW S. 
Rating:
5.0

The location is great and the service was great.

Rameses R. 
Rating:
5.0

Customer did not leave a comment.

JUANA F. 
Rating:
3.0

Customer did not leave a comment.

LOUISE O. 
Rating:
1.0

The entrance had a wood board that was warped from the rain and felt like I was going to fall through it. Also, roof was leaking from inside. Lady there was at first not very friendly.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
5.0

Customer did not leave a comment.

Adriana N. 
Rating:
5.0

Frances was kind and professional. I really enjoyed my experience with her and I'd rent at her location again.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

The lady was disgusting and rude!! She charged me a extra day for being late to drop it off and I even called her to let her know!!! I told her off and I'm leaving a bad review on yelp! I told her she was unkind and an ugly person!!! I will never go back to that cat spelling torn down place!

Destiny H. 
Rating:
1.0

Train someone new at this location or keep up to date easy to work computer system I had a bad experience with the system and corporate at this location. Y'all need to fix that.

GABRIEL D. 
Rating:
5.0

Always a pleasure at this location. Thank you

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Diego V. 
Rating:
3.0

Service was excellent and very professional

ARMANDO R. 
Rating:
5.0

Best service..the lady we delt with was very very nice!

diane S. 
Rating:
5.0

Francis is so nice!!

kevin D. 
Rating:
1.0

Removal. Place looked like something out of a “Mad Max” movie. Dust and all. Customer service was slow due to outdated computer system. Wasn't very cordial

Christopher D. 
Rating:
2.0

When we picked up the U-Haul, the back passenger tire was completely bald. Since it was a Sunday, we couldn't get it fixed until the following day. The lady was nice but could use some additional help with the U-Haul business to ensure the vehicles are clean, safe and ready for the next customer. Ours was not filthy but by no means was it cleaned.

antonia V. 
Rating:
5.0

Customer did not leave a comment.

raymond D. 
Rating:
4.0

The truck wuz some wat dirty from the inside could need some cleaning from customers to customer especially right no with this co-vid I hope someone really reads this and does something about it... thank u 🙏

ruben S. 
Rating:
5.0

It was all good!

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Camilo A. 
Rating:
5.0

Location had exactly what I needed. I was in and out quickly

Rhonda J. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Thank you Francis for making my rental pleasant and efficient.

Mariaelena R. 
No reviews have been submitted for this location.

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