Customer Reviews for Etna Motors Inc
(U-Haul Neighborhood Dealer)

271 reviews

1264 Castleton Ave   Staten Island, NY 10310
(Near Clove Rd)

(718) 447-7173

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(718) 447-7173

1264 Castleton Ave
Staten Island, NY 10310
(Near Clove Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dauris M. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

Customer did not leave a comment.

ISAAC G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Felix P. 
Rating:
5.0

Surprisingly easy, flawless experience. Even kinda fun to drive, however what's even more fun is setting up your living room in the back of the truck and conducting business as usual with the top up.

Lisa D. 
Rating:
5.0

Etna Motors went above and beyond to meet all my rental needs. Excellent customer service, always available to answer all questions.

K AND S I. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

Alfonso P. 
Rating:
5.0

Rented at the last minute of on a Saturday evening we it seemed everyone was renting a UHaul. When I call this location at 1264 Castleton Avenue they had two trucks and held one for me until I arrived. Fantastic Customer service and recommend this location.

HUGO N. 
Rating:
5.0

Customer did not leave a comment.

Rosser D. 
Rating:
5.0

Customer did not leave a comment.

PAULM G. 
Rating:
3.0

I feel the price on the van to rent for $20 is very misleading. Rent for $20 soon become a $170 rental with pay for miles and then gas, then pay for all the fees. Very misleading.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Very attentive

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARYE I. 
Rating:
5.0

Customer did not leave a comment.

HADY A. 
Rating:
5.0

Excellent customer service.

EVELYNJ H. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCAA B. 
Rating:
5.0

Ive used this location several times and it's always a great experience. Friendly and personable! Highly recommended!!!!

AMANDAT H. 
Rating:
5.0

I have nothing to say the U-Haul clean and great heater... thank you .

RICHARD R. 
Rating:
5.0

John at etna motors was great. Would definitely rent a uhaul from him again over any other location.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

CARLC V. 
Rating:
2.0

Appointment was for 9am. Owner didn't show up until 9:45.

Daniel L. 
Rating:
5.0

Cannot really think of anything, service was quick, people were very friendly. The entire experience was great

Kenneth L. 
Rating:
5.0

Clean Vehicles. Best Customer Service!

ANDREEK E. 
Rating:
3.0

Always has truck .John is the Best!

angela G. 
Rating:
5.0

Excellent service and helpful. Highly recommend.

DELORIAJ B. 
Rating:
3.0

I waited in the cold for quite some time because your representative was trying to reach My contact. Let us know that you plan to call the contact so we can notify the contact about the expected call. Most people won't answer the phone for unknown numbers Everything else was surprisingly convenient! Thank you!

Karen L. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

SHANAMARIE D. 
Rating:
5.0

The manager John provided excellent service & was very helpful, I have already recommended his location to a few other people I really appreciate his assistance

FATEMA A. 
Rating:
5.0

Customer did not leave a comment.

Judy J. 
Rating:
5.0

Customer did not leave a comment.

DZELJALJ B. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
5.0

The service here is awesome. I'm coming here every time.

Moise C. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
2.0

Don't scam people with hiden fees!!

Jose L. 
Rating:
5.0

Less insistence on cell phone/mobile apps, more allowance for us older folks who still like dealing with people.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Elvis A. 
Rating:
3.0

The location was easy to find. I only used the mobile check-in so I did not deal with any people however it was quick and easy and mostly convenient.

Chanel T. 
Rating:
5.0

No need to improve. Everything was excellent.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

ELVIS A. 
Rating:
5.0

Customer did not leave a comment.

Sushil K. 
Rating:
5.0

Etna Motors' service was excellent. I have comments on two matters: 1. Exorbitant daily CDW!!! Way too high. 2. Not everyone has a smartphone, and even those that do may not use it for every aspect of life. Lighten up on the insistence of doing everything on a cell phone.

Stephen F. 
Rating:
5.0

Cheaper prices

Jonathan R. 
Rating:
2.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

I was still charged for the hand truck, even though I never used it, I had the van for less than an hour...

Dinorah O. 
Rating:
5.0

Perfect from the beginning. Nothing to improve.

Tetyana D. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Sunil M. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

This is a smaller site that provides excellent, personalized customer service. He takes the time to make sure you understand the contract. This is my second year with this provider. I would not rent UHaul from anyone else.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Pilayne F. 
Rating:
5.0

Customer did not leave a comment.

Ahthony B. 
Rating:
5.0

Customer did not leave a comment.

ELVIS A. 
Rating:
5.0

Joe and the crew were great!

James C. 
Rating:
5.0

John was great. Very friendly.

Marissa G. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Maybe give credit when returned with more fuel than rented.

SERGIY D. 
Rating:
5.0

Amazing services very friendly and professional

Juan D. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
5.0

There is really nothing to improve. I'm impressed with every visit.

SERGIY D. 
Rating:
5.0

Customer did not leave a comment.

MengYing L. 
Rating:
5.0

Customer did not leave a comment.

Marjorie L. 
Rating:
5.0

The gentleman who checked me in was top notch. Professional and courteous. Don't always find that when renting a van/truck.

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

We had an excellent experience with Etna Mother's. The truck was clean and we'll kept. The owner John of Etna went over the contract with us and was very helpful. I would totally recommend it.

patrick A. 
Rating:
5.0

Best location on Staten Island, they beat the customer service on Bay Street! I keep renting here and every time its a breeze.

SERGIY D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Ivor M. 
Rating:
5.0

Customer did not leave a comment.

Gilberto C. 
Rating:
5.0

Very friendly and helpful. Went over the details or the contract and answered all my questions.

Carmelo D. 
Rating:
5.0

The gentleman at this location is very personable. It is a small operation and felt like renting from a friend. My last rental was from the "hub" at 2153 Richmond Terrace. The fellow there was good, but he was overwhelmed by volume and it took too long to return the vehicle. But that location would most probably have the vehicle you want.

Mary B. 
Rating:
5.0

This is the best Uhaul location on the island. Even better than the main one on Bay Street. Its located in a mechanics shop, and is run by a professional. Cant even compare it to Uhaul places that are run by robotic Uhaul personnel...

SERGIY D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH V. 
Rating:
5.0

This location was very nice to rent from. It's a family owned business and the employees treat you like family. I can't remember the name of the owner that helped me, but I sat in his office and felt very comfortable. Five stars!

LANA H. 
Rating:
5.0

This place is even better and more professional than the headquarters at Bay Street. They are above and beyond for their customer, thanks!

SERGIY D. 
Rating:
5.0

Great customer service...very friendly and helpful workers!

Diana F. 
Rating:
5.0

Truck was ready and was clean and meet all our needs

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO P. 
Rating:
5.0

I love renting from this location. Everyone is very nice and professional no hidden cost they are very clear with the charges and fair. I would definitely recommend this location to my friends and rent again if I need another rental.

Teonilda R. 
Rating:
5.0

Most accommodations made. John is a pro and great guy. Will be back for sure.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Albert N. 
Rating:
5.0

Everything far exceeded expectations!

Sushil K. 
Rating:
5.0

Customer did not leave a comment.

Erica D. 
Rating:
5.0

no comments

Laura T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
5.0

Customer did not leave a comment.

Aharon Meir F. 
Rating:
5.0

Customer did not leave a comment.

Elpidio R. 
Rating:
5.0

Customer did not leave a comment.

Jamonte W. 
Rating:
5.0

Best Uhaul location on the island. And yes, better than the main one on Bay Street.

SERGIY D. 
Rating:
5.0

Customer did not leave a comment.

Isabel S. 
Rating:
5.0

Customer did not leave a comment.

olga M. 
No reviews have been submitted for this location.

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