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Nicole C
Customer Reviews for Etna Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dear U-Haul Customer Service, I hope this email finds you well. I am writing to express my dissatisfaction and dispute an unexpected charge incurred during my recent rental experience with U-Haul. On MARCH 24, 2024, I rented a 10 foot truck (TM 3425k) from a Staten Island, NY facility for 1 day, with the understanding that it was a rental for the day, not on a per mile basis. Throughout the reservation process on your website, at no point was it explicitly stated that there would be additional charges for mileage. To my surprise, upon returning the vehicle, I was charged an extra $49.05 for mileage. This charge was entirely unforeseen and not communicated to me beforehand. As a conscientious customer, I meticulously reviewed the rental terms and conditions provided by U-Haul, and nowhere did it mention any additional fees related to mileage. I am deeply disappointed by this lack of transparency and feel misled by the information provided on your website. As a result, I am formally requesting a refund of the $49.05 that was unfairly charged to me for mileage. I want to emphasize that my intention is not to escalate this matter further by involving my bank or any external parties. Rather, I am reaching out to you directly in the hopes of resolving this issue amicably and swiftly. I trust that U-Haul takes customer satisfaction seriously and values transparency in its business practices. Therefore, I kindly request that you promptly process the refund for the disputed amount and provide confirmation of the same. I appreciate your attention to this matter and look forward to a favorable resolution. Please do not hesitate to contact me if any further information is required. Thank you for your understanding and cooperation. Sincerely, Yuriy Steblak
YURIY SMy first time ever renting a UHaul vehicle, transaction went smoothly, John was very patient with me, especially when I out stressed out over moving,
James LThe best smoothest experience renting a U-Haul not to mention easy on the eyes
Lori MThank you all for being so helpful 🙏
PAUL WI have used Etna Motors for UHaul rentals for about ten years and have always been happy with their service. Started using them for car repairs, too, and am equally happy.
Stephen FJohn was great he was very respectable and he also walked me around the vehicle showed me everything and how to put the key back it was very easy working with him 👍🏾💯💯💯💯
Dwayne LIf Uhaul could notify the drop off location. Better arrangements can be made ahead of time. Especially if it’s a small spot that can’t accommodate too many vehicles being returned. When you’re paying for mileage this is important to your customers.
Patricia RI had no problem with Etna Motors. However, I had problems with the vehicle. The sliding door had closing issues. The two doors at the back locked imperfectly and would not open resulting in me using the side door. This hampered my ability to load
Kevin LHonestly, the whole experience was great. The guy at Etna Motors was friendly, knew what he was doing and got me in the van and on the road in under 15 minutes. The van itself ran with no problems, was clean and well maintained, and the drop off went as quickly as the pick up. I would have no problem recommending this U-Haul location to other people.
Joseph SNo improvements needed it’s already perfect, John was so nice and extremely helpful, he provided all of the information I needed and answered all of my questions. The van was super clean and had no issues at all. I couldn’t be more satisfied with my experience and I will definitely recommend this location to a friend, I would give it six stars if I can.
Samer ASurprisingly easy, flawless experience. Even kinda fun to drive, however what's even more fun is setting up your living room in the back of the truck and conducting business as usual with the top up.
Lisa DEtna Motors went above and beyond to meet all my rental needs. Excellent customer service, always available to answer all questions.
K ARented at the last minute of on a Saturday evening we it seemed everyone was renting a UHaul. When I call this location at 1264 Castleton Avenue they had two trucks and held one for me until I arrived. Fantastic Customer service and recommend this location.
HUGO NI feel the price on the van to rent for $20 is very misleading. Rent for $20 soon become a $170 rental with pay for miles and then gas, then pay for all the fees. Very misleading.
Ryan MVery attentive
JOHN CExcellent customer service.
EVELYNJ HIve used this location several times and it's always a great experience. Friendly and personable! Highly recommended!!!!
AMANDAT HI have nothing to say the U-Haul clean and great heater... thank you .
RICHARD RJohn at etna motors was great. Would definitely rent a uhaul from him again over any other location.
Charles MAppointment was for 9am. Owner didn’t show up until 9:45.
Daniel LCannot really think of anything, service was quick, people were very friendly. The entire experience was great
Kenneth LClean Vehicles. Best Customer Service!
ANDREEK EAlways has truck .John is the Best!
angela gExcellent service and helpful. Highly recommend.
DELORIAJ BI waited in the cold for quite some time because your representative was trying to reach My contact. Let us know that you plan to call the contact so we can notify the contact about the expected call. Most people won't answer the phone for unknown numbers Everything else was surprisingly convenient! Thank you!
Karen LThe manager John provided excellent service & was very helpful, I have already recommended his location to a few other people I really appreciate his assistance
FATEMA AThe service here is awesome. I’m coming here every time.
Moise CDon't scam people with hiden fees!!
Jose LLess insistence on cell phone/mobile apps, more allowance for us older folks who still like dealing with people.
Stephen FThe location was easy to find. I only used the mobile check-in so I did not deal with any people however it was quick and easy and mostly convenient.
Chanel TNo need to improve. Everything was excellent.
Thomas REtna Motors' service was excellent. I have comments on two matters: 1. Exorbitant daily CDW!!! Way too high. 2. Not everyone has a smartphone, and even those that do may not use it for every aspect of life. Lighten up on the insistence of doing everything on a cell phone.
Stephen FCheaper prices
Jonathan RI was still charged for the hand truck, even though I never used it, I had the van for less than an hour...
Dinorah OPerfect from the beginning. Nothing to improve.
Tetyana DThis is a smaller site that provides excellent, personalized customer service. He takes the time to make sure you understand the contract. This is my second year with this provider. I would not rent UHaul from anyone else.
Mary BJoe and the crew were great!
James CJohn was great. Very friendly.
Marissa GMaybe give credit when returned with more fuel than rented.
SERGIY DAmazing services very friendly and professional
Juan DThere is really nothing to improve. I’m impressed with every visit.
SERGIY D