Customer Reviews for European Auto Garage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Location made me change the name on my reservation to accept a different driver. They couldn't read my credit card and I realized later they had put my friend's name in the payment portion instead of mine which is why my credit card didn't work. Did not have any parking available for vehicle drop-off. U-Haul had trash left in the passenger door.

Rating:

1.0

There were roaches in the cabin.

Rating:

4.0

NA

Rating:

3.0

The truck was not suitable for a one bedroom apartment. It’s mostly for a studio it’s very misleading. I had to throw lots of things away due to the fact that the truck was very small and the sad part was that I wasn’t able to upgrade because there was no truck there.

Rating:

3.0

I was scheduled to pick up the Uhaul at another location, but no truck was available and I had to go to another location to get a truck that day. This is terrible business practice and was a large frustration on an already hectic moving day. I will be hesitant to use Uhaul again after this experience.

Rating:

3.0

I was glad to be able to drop it off, but I wasn't sure if I should have. It left me feeling like I might be charged for something that wasn't necessary. Opposite vibe from where I picked the U-Haul up.

Rating:

4.0

Nothing

Rating:

5.0

Friendly customer service and vehicle was in great condition..

Rating:

1.0

Please have the truck clean before customer picks up. Removed Starbucks coffee cups from the cab. Muddy footprints in the cab. Please provide ordered items to be with the truck. I ordered 12 blankets they were not in the truck. This was very Bad Bad. Have you ever moved furniture without blankets / protection. I would also like to have the truck full of fuel. This used my time to search for fuel. Overall a POOR experience / value for the money. I am asking for a $100. return to my credit card for all the problems with the rental.

Rating:

2.0

truck looked like it hadnt been cleaned in a long time when i initially picked it up. food was under the seat, rocks and debris in front and back truck bed. spill on passenger side floor.

Rating:

5.0

Nothing. Everything was good and easy.

Rating:

4.0

No dolly provided

Rating:

5.0

I was instructed to go to 4th street U-Haul, who then sent me down to 3rd street U-Haul. Wasnt their fault, even the Uhaul app instructions told me to do that. Didnt make sense just send me to 3rd street first.

Rating:

5.0

Pick and drop off was very easy. Nice lady who helped me get underway and explained everything perfectly. I will definitely rent there again if needed.

Rating:

4.0

The online registration was a bit difficult for me at age 77.

Rating:

5.0

Excellent service from a vey dedicated franchise operator. Prompt, thorough, friendly, professional, courteous, and I was able to go in and out quickly both for pick-up and drop-off. Highly recommended.

Rating:

1.0

I got charged for equipment I did not use.

Rating:

1.0

no personality, & just not cordial

Rating:

1.0

It took an hour to get the damn vehicle and I was the only one there! I had to call customer service for them to help.

Rating:

5.0

More direction on where the vehicle is located. I was just given a key and had to look around for it.

Rating:

5.0

Very quick and easy. Staff was very friendly and helpful. Very pleased with the whole experience.

Rating:

3.0

My location on my reservation was 4th Street auto & tire, upon arrival the man working the front desk informed me that there was NO truck for me. My name wasn’t listed and they had one truck but it was for someone else at 4:30. I showed my name, and confirmation number telling me to go to fourth street tire and auto and he said well I don’t know what to tell you, but you can go to European auto garage and they’ll have one for you, we’re really busy in June.....excuse me? I understand being busy but the whole purpose of reserving an “avaliable” truck is to ensure you have an available truck the day of. What was the purpose of me Reserving and going to a location on my reservation confirmation if the avaliable truck I reserved isn’t there? European garage was helpful, but I wouldn’t recommend 4th Street auto to anyone.

Rating:

3.0

Truck was not available at location on my confirmation and guy at desk didn’t really care. We had to push for him to find us one. He said the people who take your order on the phone aren’t good at their job and he’s correct and he wasn’t very good either.

Rating:

1.0

They directed us to the parking spot to drop off the truck and on the way there we hit the top of their garage, since this is an official U-haul location it should be equipped properly and have enough space for trucks to park.

Rating:

3.0

I did not receive my dolly with my trip.

Rating:

1.0

This location are thieves. They charged us over twice as much as the location 3 streets away. They charged us for insurance we did not need.

Rating:

3.0

They didn't have a dolly for us. That made things much more difficult.

Rating:

4.0

I reserved a 9' van online and for pick-up at 820 E 3rd St. Long Beach at 7am. The shop opens at 8:15am so I was expecting an instruction online on where the lock box is and the code. Unfortunately, I was not able to find the lock box and called the U-Haul hotline for help. They didn't know where the lock box is either and I had no choice but to wait for the shop to open and waste 1.5 hours of my time. I talked to the shop attendant and she said only her supervisor knows where the lock box is and the code so I would need to call that supervisor. The u-haul hotline doesn't know this. Please look at this.

Rating:

2.0

The van was covered in animal hair, they gave me a much smaller dolly than the one I requested and charged me twice for the big one. There was no where to leave the van when I was done, I had to park it by a restaurant

Rating:

2.0

The only reason I gave it a below average is because there was no parking when I tried to return the van after hours. Other than that I have no complaints. I will rent from here again.

Rating:

1.0

I had rented the van at 4pm for 5 hours until 9pm then I contacted customer support because I would need the van until 2pm the next day and I was told that extending wouldn’t cost me another day, it would be the same amount plus mileage and gas. now I received my bill and I’m being charged for two days when I was told I was not going to be charged extra and I returned the van in less than 24hours

Rating:

5.0

Friendly service

Rating:

3.0

Had to rush and bring the can back in 2 hours after representative said it was 19.00 a day.Very inconvenient.

Rating:

3.0

Great customer service!!!

Rating:

4.0

The service was good and friendly. However, the steering wheel was so dirty and when I went to drop off the truck at night I was told to leave it in the driveway, as there was no parking. 2 cars were parked in the driveway and there was no where for me to park the truck. I called customer service for assistance and when they answered I was immediately transferred and placed on hold again. Luckily the people who parked there came out and moved eventually before customer service answered the phone again. Very frustrating to deal with at 10:30pm when I had just moved everything and drove 80 miles round trip.

Rating:

4.0

Convenient

Rating:

5.0

supplied all my needs.

Rating:

5.0

Don't even try the online pre-checking. Just walking and talk to the person on site.

Rating:

4.0

The check in process does take some time. Took me about 25min to complete. I ended up being overcharged on mileage, my original reservation was 150miles, after I turned it in I found I was charges for miles over 100. Overall, the experience was pleasant, I wish the mileage was listed on my quotes so I could have caught the error. Customer service reps were courteous and helpful through the entire process.

Rating:

2.0

I was charged double upon check out and then was told I had to wait for a call back from a manager before I could get the transaction reversed.

Rating:

3.0

I was unable to get into the van I rented. The instructions said the key was under the driver's seat in a van that was locked. The number provided went to a man who was out of town for the weekend. His voicemail references two other guys who didn't answer nor return my messages. Ultimately, I got a refund and had to move everything on my own. UHaul even asked that I call them back later to coordinate a new rental. I asked that they call me back when ready and they said they were unable to do so. Terrible customer service and experience.

Rating:

1.0

I made a reservation online that was not on your books when we got there to pick up the van. We went to a different U-Haul place and when I called to see what was available since our reservation was not honored they told me exactly what I had reserved was available at this exact location. So we went back and got what I had originally ordered but not under our initial order because they did not have it on their books. I had reserved a dolly also and they could not deliver that. They offered something else that was not sufficient for our needs. There was no place to park on this U-Haul property, even for a few hours. I would never ever use this facility again.

Rating:

3.0

Was charged more than suggested

Rating:

5.0

Need more space for parking

Rating:

2.0

The truck I was issued was filthy on the outside, caked with dirty and dried cola and needed to be swept. The driver side and back door were covered in graffiti. The older woman who assisted me accidentally cancelled my reservations and had to call corporate to fix the issue. This caused a delay of about 30 minutes. Her actions defeated the whole purpose of booking online because I saved no time.

Rating:

2.0

I reserved a 10' truck with a basic dolly. When I arrived I was told that there were no basic dollys available and that I would have to rent an appliance dolly for an extra charge. The truck was missing the driver's door window handle, only one power socket worked ans there was excessive wind noise on the driver's side form a misaligned door.

Rating:

1.0

Actually have the gas tank full when given to the customer. I drove 11 total miles with the rental truck and it cost me $19.46 to fill the tank to full to return it. I will never go back to this location and will tell friends to avoid it so they aren't ripped off like I was.

Rating:

1.0

We selected self pickup at 5:30 a.m but when we arrived and went through the online pickup process, the truck was locked and we were told to call Robert Kuiper. He answered on the 3rd try and told us he would setup at truck at another location but we would have to wait until 7 am for them to open, so we waited. At 7am we showed up to this location and unfortunately Robert had not informed them of our situation so we waited for them to contact him and we were told they didn't have anything available. At this point we were told to go back to the original location which would open at 8 am. We were finally able to get the truck 2 and a half hours later which were full of confusion, unprofessionalism, and stress. We had setup a very early pickup time as we had appointments and time restrictions. Robert said he would send us a 50 dollar credit but our card was still charged at which he said he would send a receipt saying we will get a $50 refund in 3-5 business days but we have not received any kind of confirmation. This self pickup system has flaws and may put people in a very difficult situation at a time that is already stressful enough.

Rating:

5.0

Open on Sunday

Rating:

5.0

Very easy to pick up and return. No wait time.

Rating:

2.0

My pickup time was at 8 a.m. I arrived about 7:45 a.m. to find that my Uhaul was unlocked. I then started the self check in process, I got a message saying no equipment had been assigned to me, which was in fact an error. I called the assistance number, which sent me to a voicemail for a manager who was out of town. The voicemail then directed to me to two different numbers. I called one...no answer, I called the second and Mike helped me complete the process. I then had to get the keys from the owner of the shop. The owner of the shop was 10 minutes late. When I came inside, she couldn't find my name, after 10 or so minutes, she figured out that she was on the wrong screen. I got my keys and left about 8:30 a.m.

Rating:

5.0

Everything was great!

Rating:

4.0

I have no issue on this rental; however, I also rented a 15 foot truck a couple weeks ago. My problem with that truck was the gas mileage. I traveled only 52 miles total and I had to put 11.5 gallons of gas in when I returned the truck to a 76 Union U-Haul place. Getting only 4.5 mpg doesn't seem right, but I supposedly got a full tank when I rented the truck.

Rating:

1.0

1) says open at 8am -- they arrived 8:15 2) I pre-registered and pre-paid. She did not have that information until I explained it all and gave her my confirmation number 3) the vehicle was a toilet and had to be 409'd and windexed because of the sticky seats, smoky scent and overall dirt; 4) bad breaks -- no, make that terrible breaks and a grinding noise when n accelerated 5) wanted to charge me for 1/4 tank of gas when I went 30 miles. If I were you, I'd give me a credit of some sort because as far as I know this is how U Haul does all its business.

Rating:

1.0

we used truck for one day. We where charged for 3 days of use! I will never use Uhaul again.

Rating:

3.0

Too many fee's to make this worth it. I could have rented a truck from AVIS for cheaper.

Rating:

5.0

The staff at the european garage are awesome. Always very kind and extremely helpful. Thank you

Rating:

3.0

The location is right next to a run down auto garage but the trucks are parked on a nice looking street. The whole getting into the U haul without using a person before they even open was truly amazing. Great idea Uhaul it was super smooth for me.