Nada
Bridget S
Customer Reviews for Evans Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect, from pickup to drop-off. Highly recommend!
PATRICK AI've used this location several times for my area moving needs. I can always get a truck; they are always clean, the gas is full, and the price is great. HIghly recommend.
Terri BY'all were great. Couldn't ask for better
BONITA CNothing
MICHAEL AFirst time ever i used a Uhaul
MELLISSA TNothing. They were excellent from start to finish.
Crystal PGreat people!!!
JAMES WThe gentleman that helped me at this location was very nice very helpful. I was able to drop off after hours which was very beneficial for me. I was however charged $100 deposit that I have not received back yet.
CARRIE AThis location was closed however drop off was easy. The representative that I spoke to on the phone to change my drop off location was extremely helpful
CARRIE AIt was a little dirty (dry mud) on the driver's side, driver's window nob was missing, and window visor was broken.
Thaddeus WThey were very professional and helpful with any request asked for .
Ronald KCustomer service was excellent!! Thank you so very much
THEODORA SIt was easy to check out and drop the key off when they were closed.
DAVID DThe drop was after hours so I can’t tell you much. There were no problems with dropping the vehicle off and putting the keys in the drop box.
Debta MGreat customer service! Well organized and professionally operated. I was treated better than at any corporate operated U-Haul location I've ever rented from!
bradley rThis location was wonderful. Lovely staff. Great to work with. I highly recommend them!
David BWhy cant I select N/A in the question of "were the personnel helpful" if it was a unmanned drop-off location. This doesn't make sense, fix your website. So I'm order for this review to move on, I'm gonna select "No" in the Rental Drop off Location, but only for the fact that this review cannot be continued if I select NA.
Willie JEveryone was friendly and polite they answered all my questions,
Greg MI was struggling with checking in with the app (picking up a truck outside office hours) and was talking with U-Haul customer service when Christie pulled up! On her personal time she still went in, logged in and got me squared away. WONDERFUL customer service that turned a frustrating experience into a smooth rental. We will come back to Evan’s Mgmt for every U-Haul rental going forward.
Pamela PGreat service. I will be coming back.
Richard BGreat customer service.
Kimberly Bthanks
Jose CGood Customer Service
Mary DThe staff was so friendly and very helpful .
Dawn RThe owner was incredibly friendly.
MARIO DEfficient and polite. Did not have the trailer I originally sought but they did offer a different trailer on the lot and it worked perfectly. They hooked me up quickly and again when I dropped off. Thank you!
Dustin NIf possible, be more clear on website when open and people on site.
Andrea GStaff at Evans Management was great to work with.
Gary FNo issues bedsides the app App is not user friendly
Pam BVehicle runs good overall and customer service and ease of doing business was a great experience. However, more care can be given to ensuring that the drivers area is a bit more maintained.
Laseno MEverything were good thank you
CARY LPlease be sure tires are properly inflated before the customer arrives. TPMS indicator light was on for the entire usage. Passenger rear tire was significant under inflated and I did not have a way to inflate it.
Gregory H“Pick up my truck” option was not available on my account when I went to pick up my reserved truck. It took entirely too long to speak with someone and too long to get my account straight. The pick up process should have taken 5 minutes but instead it took 45 minutes.
Cynthia WEverything was fine. Thank you.
Jackie MPlease inspect the trailer lights, this trailer didn't have working tail lights. The stop/turn lights worked, but in the dark the back of the trailer had no illumination. The lighting circuit on my tow vehicle checked out good, so it was a problem in the trailer.
Edward BNo improvement needed.
George JThis location was closed at drop-off. We parked the truck and left key in drop box
Meredith LTruck had a cracled windsheild, tire pressure gauge was broken, passenger door didnt shut right, truck was worn and beat to hell.
Michael BFriendly and helpful staff. Van was in Great condition. Great experience and would use them again!
Dawn DThe rental was clean, but the locks on the doors were broken and it was hard to get back in the rental because of this. I informed the rental office of this problem prior to returning it.
CHARLES GIt was the closest location for drop off for me. I dropped the truck off after hours, and so did not enter any facility or meet any personnel. The process was however seamless.
SHALINI SCustomer service staff was great and worked diligently with me to pickup the truck that morning, because the uhaul system was shut down across the U.S. However, equipment was not in great condition. There was a crack in the windshield, broken down box inside the cabin, driver side window knob comes off when rolling window up or down and loading area not clean. Service tire light came on and truck had delay in cranking. Overall, the truck is old and needs to be replaced. Thank God my move was less than 5-6 miles.
Jacqueline BExcellent and friendly service at this location.
Todd AThe lock was hard to get off the lock box. Otherwise, great location and pickup for me.
Terri BCourteous, knowledgeable staff offering great service.
Thomas SI was told twice that I could return the equipment at the end of the fourth day. U-Haul later called to charge me an extra day. They eventually waived the fee, but FYI. Thanks!
Steve CEverything was perfect, Five Star
Maurice RAmazing service
Darvin TNothing, good customer service from this location.
Paul TTruck leaked and since it was raining the bed and couch were wet when we unloaded
Curtis ROk
Asiel G