Evan was so kind. I had no idea what I was doing. She helped me pick the right size truck and helped me with all the other stuff I would need to move. I will be back. So happy to find someone, especially a younger person, who understands customer service these days.
Lauren t
Customer Reviews for Evans Mobile Cuisine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop charging for after the vehicle was dropped off before 24/hrs and ot said we used 50 miles which was incorrect. We barely used 10 miles.
SONDRA MGreat customer service
ANGELA BThey always do a great job very helpful and works with the customer. I recommend them all the time
Cindy gVerify that the payment was made when done by phone because your sight wasn’t working. It was manually done and taken out of my checking account.
Rolande SI really feel like my rates were too high, I returned truck in early, I left more than amount required and the check engine light was on and ran rough. Was not satisfied.
LATONYA SThe truck that I reserved was not there when I arrived at the scheduled pick up time, in fact, the office was closed, so I called the number and they had not even been informed of my reservation. The worker who I spoke with did the best she could to get me the truck, but it delayed our move significantly and made for a very chaotic experience. That is to say that I was overall pleased with the service from this location, but frustrated with the service from U-haul, especially that I was not notified that my reservation was not going to be available.
CARL HThe inside of the loading area was somewhat dirty, dusty but we managed and mattresses were covered with the bedding spread so it worked and soaked the sheets afterwards
JULIANA GWas patient for me until I got there to retrieve/rent the truck.
KENWORTH HI dropped off the truck after hours , it was not well lighted .
david BEvan made all the difference to make my trip so much better. She answered all my calls and questions, provided options, including the new ramp model of the 5x8 trailer, and was so pleasant and helpful once I arrived to pick up the trailer. I have used Uhaul many times over the years and Evan is my favorite representative. Evan made the tough job of traveling, loading, hauling, and driving easier by starting the trip with a pleasant personality and helpful attitude. Any company who has an person like this representing them is lucky as they are worth their weight in GOLD! So many times customer service reps fall short, not the case here. Check the reviews (like I did) of the other locations in this S.Carolina area and choose to go to 3792 Ladson Rd. Unit D, Ladson SC. Ask for Evan, she is awesome.
TAMMY Kall in order fast and easy check in and check out
Clifton GVery friendly and professional. In and out and very helpful.
ANGELIQUE CThe Technician was not in the office and I had the number to call, in which she explained she was out on a pickup but explained the steps to turn the keys in.
KEITH JExcelent customer service and it was the only place to pick up on early Sunday. Thank you so much! We’ll come back!
Virginia MEvan was extremely helpful with the entire process - everything was very efficient, friendly, and the truck was very clean I also was taught how to use the attachment to tow my Ford
KATHRYN OSpecify the size of the trailer hitch and tight on the 10-ft trucks I was expecting a 2-in receiver hitch so that I can supply my own ball or towing luckily I did need a 2-in ball which was mounted on the bumper of the 10 ft truck I was wanting to rent a pickup truck rather than a van this rental was strictly for towing a utility trailer
MICHAEL WThe AC was not working. Had to drive with the windows down.
BERTRAND JVery friendly and easy to work with. Great location!!
DONALD PEvans was great. There was an issue with getting inside when we arrived but they still managed to take care of us pretty quickly and when there was an issue with the tow dolly we ordered, they even offered to comp the price since it was an major inconvenience. Still waiting to see that go through but I would still recommend this location since Evan made sure we were well taken care of with everything else.
SETH FAwesome experience!
Bruce THad to do a self return because no one was there. We made several calls.
james SGreat staff! Always helpful.
Rachel RI had reserved a 10-foot vehicle with two utility dollies. When I arrived to pick it up, they didn't have the reserved vehicle and offered me a larger one, which I reluctantly accepted. Then, they informed me that they didn't have the dollies available. The experience was very disappointing, the service was terrible, and I wouldn't recommend this company to anyone.
CARLOS HEvan was very helpful and knowledgeable. This is what makes all the difference when renting. Thank you again Evan.
ANGELA BQuick and efficient
Brian MThis was hands down the best experience I have ever had at any uhaul! Very personable and reasonable lady helped us and was very helpful. Thank you!
Kyle OI was pleased with the location. I was supposed to get a truck at a different location but the store on Red Bank road . not able to get the truck at the location so it was transferred to your location.
John COverall good experience, Evan let me pick up before he opened which made my travels much easier. The trailer did not have a jack or hitch stand so hooking it up was a bit of a project by myself.
Justin PSmall area, someone else needed to park the truck.
China MNo issues everything was good.
Benjamin BNo one was there at the time of my reservation. I call the telephone number to the business and a woman answered. She told me to go ahead and take the dolly and that she would process my information later. I therefore had to locate and single handedly lift, pull and connect my dolly by myself, although I have back issues. This was freaking unbelievable and I will never use this location again. Truthfully, I feel I should receive a refund and be paid her salary for a hour’s labor for doing her job because, this is about how long it took me to drag the vehicle tow dolly from its location to my vehicle, rest and connect it!
Lyndon DAlready perfect
JAMIE GVery friendly hard to find good customer service nowadays everything was excellent
Dawyne PYour U-Haul representative is awesome!!! Always enjoy working with her!!! Great Customer Service Skills!!!!!
Evon BFrom the time we arrived to the time we left with the truck the experience was top notch. Thanks so much!
jennifer DThe place was close but excellent for me close to home.
HENRY EThe representative who helped me out was, as I learned, also the owner. She had great customer service and was very expedient with my order. Great location, too. I'll go back again.
John SMy experience was great. The only reason for not giving 5 stars is the website showed they were open at 7am, my reservation was for 7:30 the sign on the door said they opened at 8:00 and I waited an hour in the cold for the girl to open at 8:30. Don’t get me wrong, customer service was awesome. The ladies name is Evan and she alone gets 5+ stars. She was so sweet, understanding and efficient. My only suggestion is the hours need to match when they actually open…
Diane LShe was standing at the door, ready to help when we arrived. Again, great customer service. Great experience.
Aaron TIncredible experience. Great customer service!
Victoria FThe rental receipt said we returned the train Saturday AM, when we really returned it Thursday PM.
Dan WN/A
Gianmario AIn and out. paid and gone. Got what I needed, wasnt held up. Efficient. Thats what everyone needs!
Sherman DThe staff was awesome, and helpful. The best U-haul dealer I've ever been to.
David AYard was full of equipments and U-Haul trucks,not much room to maneuver
Anton GMake sure the truck isn't defective.
Crystal P