Customer Reviews for Ewing Exxon
(U-Haul Neighborhood Dealer)

151 reviews

1500 Pennington Rd   Ewing, NJ 08618
(exxon gas station)

(609) 643-4857

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 6 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 643-4857

1500 Pennington Rd
Ewing, NJ 08618
(exxon gas station)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 6 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service.

Felipe S. 
Rating:
3.0

Customer did not leave a comment.

Teresa C. 
Rating:
4.0

Customer did not leave a comment.

Chester S. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Aiza N. 
Rating:
3.0

Customer did not leave a comment.

Webster B. 
Rating:
2.0

Customer did not leave a comment.

CECILIA R. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
2.0

Like other uhual locations will charge you after yo you come back not before you leave and the 24 hour advertisement is incorrect.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
3.0

Fix the flat tire before renting it out And fix the lights to a working condition

John P. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
3.0

key drop off could have been easier.

Alexandra A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Devki P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

Clean the truck on the inside and also supply a receipt.

kelli W. 
Rating:
3.0

i ordered and paid for blankets and never got them

alan W. 
Rating:
3.0

I don't know what you can do improve for next customer. The location is a gas station. I only rented a truck from this location because it was in walking distance of my son's college house.

Shane M. 
Rating:
5.0

Nice people

navin P. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
3.0

While the service was good, I was disappointed that the insurance was added to the bill without my consent. I was never asked about it. You should not add charges without the customer's consent.

DHANESHKUMAR P. 
Rating:
3.0

Customer service was not good at all.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

tajay R. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

when i dropped off i was little nervous because there was only 1 person working in store so she just took keys and said id receive an email and final bill later. it all worked out fair and correctly but was worried i could be charged incorrectly since no one checked van, mileage, gas etc. They were very easy to work with!

Karen D. 
Rating:
4.0

Didn't receive the hand truck and the clerk could not delete it from the bill - you owe me 7 bucks. Bill

William N. 
Rating:
3.0

The staff was nice but I the energy was just matter of fact, that's it. Not very welcoming.

Debra P. 
Rating:
3.0

The clerk was very nice, but a little slow with assistance. Everything else was fine though.

David D. 
Rating:
5.0

Keep up the good work

Paul G. 
Rating:
1.0

Price was over the edge,, i got riftoff,,

tony T. 
Rating:
3.0

just dropped off truck & key...no interaction needed

holly T. 
Rating:
4.0

Customer did not leave a comment.

Pasquale Q. 
Rating:
3.0

Customer did not leave a comment.

Sean N. 
Rating:
3.0

Self return is a pain in the neck. Too many pictures to take. Too many processes, too much to do

MIRIAM A. 
Rating:
1.0

They waited a whole day to check in truck after I returned it during regular business hours. They waited to check in the truck so that they can overcharge me unjustly. I only drove 6 miles and put in a gallon of gas. Then they charged me $4.25 for 1 gallon. The truck was clean but the location was horrible. You have to be able to trust the people you are working with.

Kevin K. 
Rating:
1.0

The truck was given empty and the truck had a terrible steering problem machining sharp turns

Samuel V. 
Rating:
3.0

Customer did not leave a comment.

kenneth S. 
Rating:
3.0

no one at location who was aware of u-haul procedure, otherwise a very easy drop-off

Celina H. 
Rating:
1.0

Reservation #: 27235420 Pickup and Drop Date: Both was 11/29/2018 EWING EXXON 1500 PENNINGTON RD EWING,NJ 08618 (609) 643-4857 I completed the entire Mobile Pickup process and received confirmation of pickup on the App. I then went inside to obtain the key, and the cashier (1) didn't know how to use her U-Haul system, (2) said I couldn't use the Truck as there were 2 reservations for 1 truck (that was not true), then (3) couldn't logon to her system. Finally (4) she called U-Haul Customer Service. A 5 minute process ended up taking 35 minutes. My blood pressure was spiking because of the inefficiency of this location, I was 45 minutes late to see my Client and I lost $80 in billable income as U-Haul made me late to see my Client. I would like an $80 refund credited to my account! Please make sure your staff at all locations are trained properly on how to use the U-Haul system. JohnClarkWalsh@Gmail.com 609-356-0788

John W. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
3.0

Customer did not leave a comment.

Royston W. 
Rating:
1.0

My money was not return as I was told very bad business would not use your company again nor will I recommend you to anyone but that you cheated me out my money

Jackie S. 
Rating:
1.0

I was overcharged and unable so far to solve the problem. There was garbage in the van.

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

Naaman B. 
Rating:
1.0

I was charged twice for the truck, the dolly, and insurance. The employee was extremely rude. Several times she told me that she was unable to help me and I had to call Uhaul instead of renting me the truck. I finally received it after almost getting into a verbal altercation. I will NEVER visit this location again.

Ebony J. 
Rating:
3.0

Equipment was dirty and wipers needed to be changed years ago.

James K. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The location is decent but the Uhaul app is pointless and an inconvenience. If I still have to go into the location to get the paper and the key, exactly what is the purpose of the app besides to annoy the customers?

Candiya T. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

The drop off person who received the vehicle was very argumentative I had a question and he became very irate when asking to clarify the gas return on my receipt which was very unprofessional but my processing person was excellent.

Bernadette C. 
Rating:
1.0

The u-haul at the Exxon in Ewing NJ charged me for extra miles I did not use. I went from one Ewing location to another Ewing location only making two trips and used about 15 miles total, I was charged for 62 miles. The employee refused to give my money back and was completely rude to me. I will tell everyone to steer clear of this U-Haul establishment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
3.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

monica H. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Perfect service. On the road quickly. Would be my first choice if needed again.

PALLER J. 
Rating:
5.0

Customer did not leave a comment.

Oleg W. 
Rating:
5.0

Customer did not leave a comment.

Diedra H. 
Rating:
3.0

Scheduled online for one way travel. My initial pickup location was not available. I did not know until I arrived that I was rescheduled to another location. Drop off location went well

jack H. 
Rating:
3.0

Customer did not leave a comment.

Bazil N. 
Rating:
5.0

Van was a bit dirty but service was excellent.

JEFF J. 
Rating:
4.0

Customer did not leave a comment.

Emelido R. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

Customer did not leave a comment.

Carl S. 
Rating:
2.0

Customer did not leave a comment.

Layton G. 
Rating:
5.0

Quick and easy return

laura Z. 
Rating:
5.0

Customer did not leave a comment.

Soumitra D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
3.0

I was called by the Trenton location saying the truck had not been returned when in actuality it had not yet been "logged in" by this location. Extra aggravation.

Beth S. 
Rating:
3.0

Customer did not leave a comment.

ASHLEE M. 
Rating:
5.0

Customer did not leave a comment.

ABUBAKARR K. 
Rating:
5.0

Customer did not leave a comment.

mohamed S. 
Rating:
5.0

Customer did not leave a comment.

lisa G. 
Rating:
3.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Ilene B. 
Rating:
3.0

We had issues with the front tires which caused us to have them changed twice. It caused me to almost lose control of the truck twice. Our trip was from New Jersey to Arizona

Gregory C. 
Rating:
4.0

A month before moving into my junior year of college, I arranged to pick up a U-Haul van from a location conveniently near my house and on my way to school. I received an email confirmation listing the exact time, date, and franchise location for pickup, just as I had entered the information. But when move-in day arrived, the U-Haul franchise location I had selected (and received email confirmation about) did not have my van. The franchise employee called her local U-Haul representative, who found out that my van was at a different franchise, on the far opposite end of town. The employee told me that U-Haul managers who decide where vehicles should go often only check the name of the town, not the specific franchise, so vehicles may end up at different locations within the same town. Thus, despite receiving an email confirmation (listing the correct location) from U-Haul's automatic electronic system, I was forced to waste time driving to a different, farther location (of course paying for the extra miles and extra gas myself) because U-Haul seems to still rely on human employees who are not from the area manually sending vehicles in roughly the right direction.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Jimmy R. 
Rating:
3.0

The truck had only 3/4 of the gas tank filled. On the paperwork it showed 7/8. I did not notice that on the paper work until i returned the truck. Mistake that costed me 15$ extra.

Rohith Reddy S. 
Rating:
5.0

My experience was very positive, the check-in was quick and easy and they were very friendly and helpful!

Kerry R. 
Rating:
3.0

Customer did not leave a comment.

ALBRRTO J. 
Rating:
5.0

fast and easy! absolutely no complaints! I left my credit card at the gas station and the guy called me and told me, so I could turn around and go get it. Friendly and safe

michelle S. 
Rating:
3.0

We didn't sign a contract -- we were just handed a paper. Things weren't explained very clearly about where and how to drop the truck off.

Madeline A. 
Rating:
1.0

Customer did not leave a comment.

kostas K. 
Rating:
1.0

The truck was new, which was a plus. The interior was not clean considering the truck had only 930 miles. Check-out was awful. The guy did not know what he was doing. I had a reservation and it took 40 minutes to get me checked out. He kept waiting on the gas station customers, yet I was there first and noone was in there when I arrived. I had to keep telling him how to do something then he'd call someone else and confirm. All he kept saying is I don't know how to do this, yet according to a gas customer he's been there for nearly a year. I even had to force him to let me sign a receipt and the insurance form by telling him I wasn't going anywhere without it. Upon returning, the same guy was there with another guy. The first guy rudely said just park the truck I don't know what to do. I told him I didn't trust him so I will take pictures of the fuel and mileage. After putting gas in the truck, the other guy refused to take the keys. He had an attitude for some unknown reason. I'm not sure if there was a drop box, but if there was he could have told us the location. Bottom line, this was a horrible experience and if I could have gone somewhere else, I would have in a heartbeat.

ORLINDA ELIZABET M. 
Rating:
4.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
3.0

This is not the location I requested. At the last minute, my location was switched to one that was more than 25 minutes further away than the one I had requested. This seriously impacted my schedule and caused a big problem. I was NOT happy at all with the service from UHaul.

Robert R. 
Rating:
2.0

It's a gas station with one attendant. I thought it was an actual uhaul place. The attendant was very good and courteous, but the place itself was rough.

DIETRICH M. 
Rating:
2.0

I was not happy with going to another location for pick up, please provide a more friendly accomendations in the future, like enterprise, hertz, they drive the car to the location or pick up up

WILLIAM B. 
Rating:
3.0

I was charged for two days and am not happy with that. When I booked the vehicle, the online system would not permit me to pick it up at 6PM on 9/18. The latest choice I was given was 3PM. So I picked it up at 3PM on 9/18. I also got a call at 1PM on 9/18 telling me I could pick it up then. I couldn't pick it up that early. When I arrived at the facility, the gentleman informed me that I had to have it back the next day by 5. I told him that this was impossible, that my event ended at 5. I returned the vehicle, having driven only 20 miles, at 5:50PM on 9/19. I had entered 6PM on my online application. I feel that I got ripped off and am not happy at all.

ILENE B. 
Rating:
1.0

The renter at first wouldn't acknowledge the reservation. Despite the fact that it was for four hours, she insisted that all the trucks were reserved -- for the next day. Only after a call to customer service did she show any helpfulness.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

MARTHA R. 
No reviews have been submitted for this location.

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