Customer Reviews for Excel Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Excel Automotive

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Allen K.
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As I paid the charge for the trailer at the bottom of the screen there was a message to the effect that when one makes the reservation at a location then that is where one can expect to secure the reserved equipment. It would be good if U-HAUL had followed through with this statement.

Gordon T.
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Customer did not leave a comment.

Terence C.
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These guys have great customer service. Great guys. It's just that theyre not open on weekends like the rest of the Uhaul companies and if you're not back in time you're basically utilizing a vehicle that someone else could be renting.

Angela B.
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Very efficient, professional and caring sales tech. I will reuse this site for future rentals.

PHILLIP P.
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Customer did not leave a comment.

Kathleen B.
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Customer did not leave a comment.

john B.
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Dropped off outside gate put key in box after hours. The air conditioning in the Truck quit working periodically!

Patrick D.
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The U-Haul truck had candy wrappers in the cup holders and food in between the seats. It also had green mildew growing on the paint from lack of washing... the truck drove like it was out of balance, pulling hard to the right. Needs some attention.

Kathleen B.
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Customer did not leave a comment.

Michael C.
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Get an area for drop off better located.

Debra W.
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No complaints.

Anthony M.
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Thanks again for great service Excel automotive!

Anthony M.
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Great service Excel automotive is the place to go! Thanks KA

Billy G.
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I returned the truck to this location as instructed by U-Haul. You are given instructions NOT to block access ways into the facility. When aid returned the truck, the facility was locked up, gate closed and the only place to leave the truck was in the drive into the facility, with little room to get the truck out of the Hwy. There was a key drop box on the gate. Only about a mile away, was another U-Haul facility that had open gates and plenty of parking. Where it not that I would have received additional charges for leaving the truck there, I would have. There certainly isn't a need for U-Haul to utilize this facility with so many more around town.

gary C.
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Customer did not leave a comment.

david H.
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Customer did not leave a comment.

Kathy B.
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Customer did not leave a comment.

Anthony M.
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Also excellent service!

Jackie T.
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No negative remarks.

TIMOTHY G.
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All went wonderful no paperwork no problem

Pamela T.
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Very efficient and courteous

Richard S.
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Excellent service and knowledgeable about the equipment. Great experience.

Richard T.
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No improvement needed. The operator was courteous, professional, and efficient. Good guy.

robert M.
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keep doing what you do.

Jessica T.
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Truck had roaches inside at pick up and the agent was very unclear about the importance of dropping the truck off on time. His exact words were that we should “return it around this time”. Around this time does not mean you will get charged if you are late. Thankfully we read our paperwork and realized otherwise.

Jeremy W.
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Customer did not leave a comment.

margo M.
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Customer did not leave a comment.

Beny P.
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Everything went well at Excell Automotive. I've rented from them several times. They will always be my first choice.

Leonard A.
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Gentleman was professional & fast in accepting the trailer back..

Michelle B.
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I was very upset to find the gas tank had a hike in it and we lost 17 gallons of gas at the pump. Fire department had to come out for clean up. We did receive a new truck. Then the trailer hitch broke. Was an exhausting trip.

Carey W.
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Satisfied customer

Beny P.
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Everything went well. Great experience!

Angela P.
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Customer did not leave a comment.

ALLEN W.
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They were great Thank you

Maria T.
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Customer did not leave a comment.

John R.
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Much more customer friendly that the other Inverness location.

Douglas P.
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Nothing

Larry A.
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Customer did not leave a comment.

tim P.
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I think the .79 cents a mile is excessive on top of the rental plus having to replace the gas witch I think is enough goes from $19 a day to s 49 just for s couple hours is rediciolus that's my opinion

Kenneth F.
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Customer did not leave a comment.

valerie D.
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Customer did not leave a comment.

William M.
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Nothing! Renting from Excel automotive was the easiest and quickest rental experience I have had in a long time. Uhaul should be proud to have a great company like Excel representing them!

Tom M.
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No issues. Staff was helpful and friendly

David L.
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Nothing. The owner even checked & filled the air pressure in my vehicles tires. Great Customer Service! A+.

Thomas S.
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Very nice,and very helpful

Robert G.
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Made you feel like he appreciated your business

Hal W.
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Customer did not leave a comment.

Robert G.
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Went out of there way to accommodate

George W.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Laura L.
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Great worked with me. I had no idea what I was in for. Drove the 26ft truck pulling the largest trailer I could rent. The guy helped out a lot.

darryl B.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Dawn E.
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I would not recommend Uhaul to anyone and actually will recommend that they use another company. I was overcharged and then spoken down to when I called to ask about it. When I ordered the truck online it said nowhere that it would cost .99 cents per mile. Only showed $0.00/ per mile

stephen B.
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Customer did not leave a comment.

Francisco L.
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My only problem was this was not my original pickup location.

Susan C.
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Customer did not leave a comment.

JAMES Y.
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Perfect experience

Robert H.
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Keep customers informed.

barry L.
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They already had it checked in and ready to rent before Uhaul sent me a message telling me to bring my rental back.

Kurt K.
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Customer did not leave a comment.

Santana S.
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They rented me a dirty truck with bugs in it. We had to clean it before we would even put our stuff in it. Then we cleaned it again before we returned it. They still charged us a cleaning fee. Completely unprofessional. RIP OFF!

WILLIAM K.
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It is always nice to find some one that knows their business. Getting and returning the trailer was a piece of cake.

lori X.
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Customer did not leave a comment.

mark S.
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Very satisfied. Would definitely use again!

Monica A.
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Maybe to give more selections of trailers to the centers. I found difficult to find near the trailer I needed.

Frederick E.
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Customer did not leave a comment.

richard A.
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Customer did not leave a comment.

Will H.
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Customer did not leave a comment.

Ronald H.
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Customer did not leave a comment.

christopher B.
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Customer did not leave a comment.

brian M.
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Nothing, the entire process from booking to return was easy & hassle free !! The retailer went out of his way to explain proper care & use of the equipment & mad sure to point outthe built in safety features... Good people !!!

bruce L.
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Very pleasant and felt very comfortable

lloyd G.
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Customer did not leave a comment.

Cornel P.
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Customer did not leave a comment.

Carl H.
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Customer did not leave a comment.

eva C.
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Customer did not leave a comment.

tom S.
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A very good experience. Thanks to Kelly Tom Seals

Terry G.
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Customer did not leave a comment.

Nina D.
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Customer did not leave a comment.

antoinette S.
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None the gentleman was very friendly explain everything to me and I will be going back there

austin L.
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Too expensive

Sarah H.
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Just wish the price wasn't so ridiculous. $240 before gas for 260 miles? Not something I'll be quick to do again.

Rebecca Joan V.
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None. Kelly was absolutely amazing. Renting from excel was a pleasure!

Dennis H.
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Customer did not leave a comment.

kenneth S.
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Customer did not leave a comment.

Lisa F.
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Customer did not leave a comment.

vincent V.
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great experience would use again

JAMES P.
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Customer did not leave a comment.

randy R.
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Customer did not leave a comment.

eric J.
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Customer did not leave a comment.

Crystal O.
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Everything was great had to make 2 trips because i didnt realise i didnt have lights but the guy was really nice about it

albert L.
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this person was great to he help me out thank you

john M.
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Customer did not leave a comment.

Chad D.
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become more experience with the online app and not recommend to your customers not to use it

jeffrey S.
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Customer did not leave a comment.

ronaid R.
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Good service and very helpful. No improvement needed.

CHRISTINE M.
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Customer did not leave a comment.

thomas G.
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Customer did not leave a comment.

Adassa A.
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No recommendations.

No reviews have been submitted for this location.

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