Customer Reviews for Excel Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Excel Automotive

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Dawn E. on

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I would not recommend Uhaul to anyone and actually will recommend that they use another company. I was overcharged and then spoken down to when I called to ask about it. When I ordered the truck online it said nowhere that it would cost .99 cents per mile. Only showed $0.00/ per mile

stephen B. on

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Francisco L. on

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My only problem was this was not my original pickup location.

Susan C. on

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JAMES Y. on

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Perfect experience

Robert H. on

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Keep customers informed.

barry L. on

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They already had it checked in and ready to rent before Uhaul sent me a message telling me to bring my rental back.

Kurt K. on

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Santana S. on

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They rented me a dirty truck with bugs in it. We had to clean it before we would even put our stuff in it. Then we cleaned it again before we returned it. They still charged us a cleaning fee. Completely unprofessional. RIP OFF!

WILLIAM K. on

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It is always nice to find some one that knows their business. Getting and returning the trailer was a piece of cake.

lori X. on

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mark S. on

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Very satisfied. Would definitely use again!

Monica A. on

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Maybe to give more selections of trailers to the centers. I found difficult to find near the trailer I needed.

Frederick E. on

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richard A. on

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Will H. on

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Ronald H. on

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christopher B. on

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brian M. on

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Nothing, the entire process from booking to return was easy & hassle free !! The retailer went out of his way to explain proper care & use of the equipment & mad sure to point outthe built in safety features... Good people !!!

bruce L. on

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Very pleasant and felt very comfortable

lloyd G. on

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Cornel P. on

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Carl H. on

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eva C. on

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tom S. on

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A very good experience. Thanks to Kelly Tom Seals

Terry G. on

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Nina D. on

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antoinette S. on

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None the gentleman was very friendly explain everything to me and I will be going back there

austin L. on

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Too expensive

Sarah H. on

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Just wish the price wasn't so ridiculous. $240 before gas for 260 miles? Not something I'll be quick to do again.

Rebecca Joan V. on

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None. Kelly was absolutely amazing. Renting from excel was a pleasure!

Dennis H. on

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kenneth S. on

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Lisa F. on

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vincent V. on

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great experience would use again

JAMES P. on

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randy R. on

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eric J. on

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Crystal O. on

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Everything was great had to make 2 trips because i didnt realise i didnt have lights but the guy was really nice about it

albert L. on

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this person was great to he help me out thank you

john M. on

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Chad D. on

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become more experience with the online app and not recommend to your customers not to use it

jeffrey S. on

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ronaid R. on

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Good service and very helpful. No improvement needed.

CHRISTINE M. on

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thomas G. on

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Adassa A. on

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No recommendations.

jim P. on

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jon S. on

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timothy M. on

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Lawrence W. on

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Maybe a big address number on the fence by the road. The employee backed my 6x12 into his yard with no problems at all, unhooked it and on my way, very professional.

fred W. on

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john S. on

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Brenden B. on

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Beny P. on

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gregory V. on

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They were very helpful and considerate when we delivered the trailer.

william J. on

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Very smooth and easy transaction.

John C. on

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Exelent Service and very good equipment

richard K. on

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Adele L. on

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Richard W. on

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extremely helpful even with a problem I was having wiring on my SUV

Thomas W. on

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john D. on

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allen T. on

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CHRISTOPHER W. on

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Barbara H. on

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I had to drive to 6 to 7 places to find a trailer with a ramp.need more trailers with ramps

john L. on

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The gentleman that helped me was very polite.

carlos L. on

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The gentleman that handled the return of the truck was very professional and certainly represented U-Haul very well. Makes me want to keep using U-Haul over and over. I believe his name was Kelly.

Dana F. on

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Rebecca N. on

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Creepy place located on a dirt road. Attendant very unprofessional. Had no patience.

Libby J. on

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Was charged full rate of 5 days even though trailer was brought back within 24 hours.

Ronald C. on

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Max E. on

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david D. on

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carlos L. on

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Benjamin W. on

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AnnMarie T. on

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Lee S. on

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Drop off was outside gates at 8 a.m. on Monday so I cannot rate facility.

greg T. on

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Kyle T. on

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joe R. on

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Kelly at Excel Automotive was awesome.Very knowledgeable & professional. we are very satisfied ..

Jim C. on

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Please make more 10-ft. and smaller trucks available at the various area dealers. It took me over an hour of driving around the county before I finally found a dealer that had a 10-ft. truck for moving a bed.

Richard C. on

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jose F. on

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lawrence D. on

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Edward H. on

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Very friendly and accommodating owner/operator

debra B. on

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I won't ever use u haul again because I was charged 54.00 and I only used the smallest truck for 2 hours. That is sad.

William H. on

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Wiring on the lights had a short in it.. I took trailer anyways, needed to get moved, thought it may have been a fuse.. went to 3 other uhaul places, closed or no help.. towed 800 miles, had to buy another harness and rig it to have brake lights.. Man at Excell was very helpful, nice..

Gregory H. on

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The trailer was rather old.

george P. on

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keep doing the same thing

ashley B. on

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TERENCE JOSEPH G. on

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george P. on

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My pickup location was great and my delivery location was great. But, I had to go to Freeport FL to drop off a couch and it would have been convenient to leave the trailer in Freeport or Niceville. When I called I was told it would cost twice as much to change location. Needless to said I took it back to Enterprise.

Erika H. on

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Very nice and helpful attendant

Edward K. on

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carline H. on

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Victor F. on

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Richard D. on

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Ross N. on

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Employee could have been a little friendlier, but overall service was about what I had expected.

Lawrence B. on

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Customer did not leave a comment.