Customer Reviews for Excel Storage
(U-Haul Neighborhood Dealer)

35 reviews

27407 Tomball Pkwy   Tomball, TX 77375

(281) 547-6953

Hours

  • Monday
    9 am - 12 pm / 1 pm - 4:30 pm
  • Tuesday–Thursday
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Friday
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday
    10:30 am - 12 pm / 1 pm - 2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(281) 547-6953

27407 Tomball Pkwy
Tomball, TX 77375

Services at this Location:

Hours

  • Monday
    9 am - 12 pm / 1 pm - 4:30 pm
  • Tuesday–Thursday
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Friday
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday
    10:30 am - 12 pm / 1 pm - 2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

I was a little upset that my reservations got changed without my knowledge. I was trying to go local which was 5 minutes from my house we contacted the storage property they said they had the unit and according to them we were supposed to go there the morning before somebody changed me to a Tomball location which was 15 minutes away from my house and then when I got there they didn't even have the truck so I had to drive to another location which was 5 minutes away so instead of having something that was 5 minutes from my house I didn't have to drive 20 minutes away due to somebody moving my reservations that was not me.

Jason W. 
Rating:
4.0

The check out process was a little cumbersome. For some reason my phone wouldn't recognize where I was and wouldn't let me proceed. I tried to call customer service and was told there was a 45 minute wait. I selected chat “for an immediate response” and there was a 20 minute wait. Ultimately customer service was of no help. I was finally able to get the check out to work, but it took about 30 minutes. Just let me return the truck. If I returned it to the wrong location, that's on me. It was kinda ridiculous that I couldn't just verify where I was and proceed with the check out without having to geo locate.

Jerry W. 
Rating:
3.0

When we unloaded truck, movers noticed several of our boxes were wet ! They noticed a badly patched hole in the overhead, over cab of truck. Some of our belonging were ruined. We did a exam of the outside but not the inside.

cindy W. 
Rating:
5.0

Sweet people, very friendly

Kuang H. 
Rating:
3.0

Average storage location. Waited for the staff to return from lunch. Location office closed from 12pm to 1pm.

John W. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Please stop double booking your trucks as I almost did not get the truck that I had paid for with my credit card and made a previous reservation. Otherwise, it was a pleasant experience. The staff at that location are excellent.

MARK W. 
Rating:
4.0

The key lock box door was rusted and it was difficult to open it

Jai Mallesh Babu K. 
Rating:
5.0

Customer did not leave a comment.

Bladimir P. 
Rating:
5.0

I had an awful experience trying to log in to Uhaul for the return of the truck. I attempted to put the keys in the key box, but none of the keys on my uhaul key ring fit the return box. I ended up having to leave the keys under the driver's seat and had to call and leave a message about where the keys were located.

VICKI G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Internet connection was a little slow but the lady at the desk was very helpful and patient. Excellent customer service will use them again.

JOE T. 
Rating:
5.0

Customer did not leave a comment.

jinsung P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
3.0

Customer did not leave a comment.

TOM H. 
Rating:
5.0

Penny is very nice and helpful to us, she make us feel relax during the renting and return of the truck, ease off the extra pressure of moving that we don't need, thanks again Penny and have a Happy New Year.

Ty V. 
Rating:
5.0

Customer did not leave a comment.

NIRESHA M. 
Rating:
5.0

Customer did not leave a comment.

BRANDI P. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
3.0

The location had no internet access - luckily we called the business and the owners lived on the property and opened up so we could check it in but if we didn't do that we didn't know what we were gonna do

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
3.0

Don't have rude customer service

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Brennan T. 
Rating:
3.0

The lady was very nice & helpful.

geneva H. 
Rating:
5.0

I have done the smart-phone check-in/out a few times. I like the option but I feel it takes too long. I can tell you all have streamlined it a little - keep moving in that direction.

frank M. 
Rating:
4.0

Verify the amount of gas in the truck before we pick up.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TOM H. 
Rating:
5.0

Customer did not leave a comment.

fred J. 
Rating:
5.0

Great customer service and equipment!

Michael B. 
No reviews have been submitted for this location.

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