I had a little trouble with the app but other than that it was great
Guy M
Customer Reviews for Exit 29 Self Storage and Mobile Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation and pick up were exemplary: clear, simple, courteous, and easy!
JENNIFER Rtruck had trash inside the back and the 24/7 share to dispatch a truck is a joke, took almost 2 hours to get truck, waited for over an hour waiting on the code for the box to get the key after paying. will not use 24/7 share again.
PAUL BI reserved the truck 3 weeks in advance. The day before pickup I was told I’d have to drive 50 miles to get the truck. No gas for our car or truck was offered, not to mention the time involved. There was also a glitch in your automated pickup that ended up taking 45 minutes to resolve. Your people were friendly and helpful but I would probably not use you or recommend you. This is the second rental that I’ve had problems with!
Joe KNothing. The attendant was very polite, friendly and helpful. We had had a horrible day dealing with a Budget rental that was horrific and UHaul and this office saved our day and was a great experience.
Jacqueline WStop rushing people that is already rushing to get thier stuff moved. No reason for it especially if they are checking in and keeping you updated. I also was called day after I checked in my U Haul Rental asking for money and when was I dropping off the U Haul. It's literally sitting right outside of the office!
MARCUS KThe manager and staff were excellent!
ROBERT LIt wasn’t until I had loaded the truck that I realized it’s A/C wasn’t working on a day with temps in the upper 90s. I reported it to the office attendant and asked for a significant price break. She said she wasn’t able to do this. In total I drove 50 miles without A/C.
Richard DGreat!
James BI made reservations in advance and your company overbooked the trucks at the location that I needed and on the day of. I had to pick up a truck way out my way.
Sabrina SGreat, friendly and helpful customer service. Definitely recommend
KAREN EI had the truck for 8 hours. I supposed to pay $60.00 something dollars. That’s was I got it. They charge my card $123.10 if I no I had to pay that amount I wouldn’t never got the Uhaul didn’t even put miles on it. I put the gas back way it was at when I got it.
Yolanda FThe mobile pick up and drop off seemed to be a little extent, with a lot of steps. Especially after the lengthy initial mobile set up.
corey bAll went very well!
Teresa Nonline ordering was easy and pretty efficient....will rent this way again in the future....
Andre DRe
JOSEPH WOffice staff was very friendly and efficient, highly recommend
Patricia WBoth check out and check in associates were friendly, professional, and helpful. This is an excellent U-Haul dealer.
Charles CThe uhaul drop off process for a closed facility is to involved. It took me 30 minutes to get my trailer checked in upon return. Also lady used her phone to take a pic of my license. I am concerned that she may not have deleted it and my identity could be stolen. I did not know it kept a pic on her phone.
Linda RBest small move ever. U-Haul has the right people for the job.
Richard Rthe front passenger light was out the attendant should have inspected and known that.
Carlos MSarah that helped me get the equipment checked back in was very helpful and accommodating. I've had bad experiences with Uhaul in the past, but Uhaul has stepped up their customer service since my last experience.
Brian WCameron and the other staff were very friendly, knowledgeable, and very helpful. Why would you any other place but this location. Will always go there for trailer needs. The other haul locations very negative and not friendly at all.
terry wGive me some of my money back
Austin SSarah as always very helpful and accommodating. Pleasure to work with. Note: one thing very important for the trailer hookup they are heavy to hookup and a special trailer jack at this facility ( if they don’t have one) would be extremely helpful to prevent back sprain or worse I would think it-matters who has to pick up trailer to attach on some units. I have seen used at other uhaul facilities and makes it easier to lift. I know a lady at another facility around 5ft tall and she used jack and it went smoothly.
norman wCustomer friendly folks
Donna MEasy and convenient pick-up and drop-off, after hours drop-box made the return simple.
Bruce PI went to two previous assigned locations to drop off the rental trailer. The entrances at both locations were blocked, not allowing visitors. Please remove them from the 24-hour drop off selection.
Andrew SRefund my $109
Eric MAlways fast and friendly service. Thank you.
Sean MNothing...it was perfect
JOHN ROldest unit but was ok
bill eVery nice people and great service
Marie DI think the service was very good and professional and they had plenty of patience
ANTHONY CI was overcharged for mileage and they said that I was 2 hours late returning the truck when I wasn't. The lady was rude and told me that there was nothing they could do about all the issues that we had.
Bradley OHands down some of the friendliest employees I've ever encountered. Wonderful experience overall.
BRANDON KThe location was fine, but the Uhaul policy of $0 .99 for every mile is ridiculous. Makes renting one unaffordable.
William ASara was helpful and polite knowledgeable about her products and services.
BEN SGreat customer service, but the truck’s seats were dirty and contained animal hair. The cab also smelled sweaty, and the changing of gears seemed strained even though the truck was an automatic.
Donna W